JD Gyms - Edinburgh Reviews 150

TrustScore 4 out of 5

3.8

West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... See more

Company replied

Rated 5 out of 5 stars

Just joined up with the discount for the first month Really enjoying the classes and meeting new people Have encouraged a few others to join me too! Excellent facilities Highly recommend it

Company replied

Rated 3 out of 5 stars

Gym equipment is excellent, all fine, but jd gym also offers yoga class and here l have found a huge problem. First of all yoga teacher never showed up, there where no proper yoga equipment, was ver... See more

Company replied

Rated 1 out of 5 stars

Gym’s a joke. No new machines in years, equipment always broken, and the place is dirty. Bottles and chewing gum left on machines, broken D-handles ignored by PTs, and equipment left all over the floo... See more

Company replied


Company details

  1. Gym

About JD Gyms - Edinburgh

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, United Kingdom

  • 01312023806

3.8

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am attending the class sessions and…

I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise .
So far I have attended circuits, stretch and tone, Pilates, boot camp and body pump - enjoyed the variety of these classes. I like to attend a 9ish class today’s was 10:40 but I went to see what it was like but would prefer the 9 ish classes. First week nearly done and so far so good .

13 May 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Just joined up with the discount for…

Just joined up with the discount for the first month
Really enjoying the classes and meeting new people
Have encouraged a few others to join me too!
Excellent facilities
Highly recommend it

9 May 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello - We're so glad you're enjoying the classes and meeting new people, and that your experience has been so positive so far! Thank you for your kind words.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Mirrors are not clean

Mirrors are not clean.
Gym smells so bad. It’s so stinky.
Need proper floor cleaning .

5 April 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello – Thanks for taking the time to leave this review. We’re very sorry to hear about the cleanliness issues you’ve experienced. We understand how frustrating this can be, and we appreciate you raising your concerns with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Atmosphere

All good all fine

29 March 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thank you for the 5 star review. It's made our day😀
The JD Gyms Team 💚

Rated 3 out of 5 stars

Amazing atmosphere

Amazing atmosphere, amazing people working there , good lighting but the equipment it’s pretty bad , can’t complain too much for £25

3 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi there - Thanks for taking the time to leave this review. It's great to hear you enjoy the atmosphere in our facilities, however we are sorry to hear you weren’t happy with the equipment. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing an enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚

Rated 1 out of 5 stars

Gyms a joke pt walk about blind no new…

Gym’s a joke. No new machines in years, equipment always broken, and the place is dirty. Bottles and chewing gum left on machines, broken D-handles ignored by PTs, and equipment left all over the floor creating trip hazards. Do not join — absolute shambles.

7 February 2026
Unprompted review
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello - Thank you for sharing your feedback. We're sorry to hear about the issues you’ve experienced with our equipment and cleanliness, and we appreciate you taking the time to highlight these concerns. If you wish to discuss this further, we would advise you email the manager at edinburgh@jdgyms.co.uk
The JD Gyms Team 💚

Rated 1 out of 5 stars

‏because the women toilets are very bad…

‏because the women toilets are very bad smell and shit smell always, makes me sick and disgusting

26 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello - Thank you for bringing this to our attention, and I’m really sorry to hear about your experience with the condition of the women’s toilets. I understand how unpleasant that must have been. Your feedback is important and will be passed on to the team. Thank you for letting us know.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Everything is absolutely fantastic

Everything is absolutely fantastic, staff is cooperative and helpful , there is a variety of equipments , the gym is super clean and they clean it regularly while people training, I would recommend it to anyone 👌🏼♥️

5 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello - We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you are enjoying the equipment, cleanliness and find our staff helpful.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Pros and cons, overall rather okay

Lots of regular gym goers at this gym so people know what they're doing and are more or less tidy and respectful of others. Locker rooms and bathroom area are clean. Atmosphere in terms of music and light levels are good. However, cons are the severe lack of cable attachements. Looking around it seems people bring a bag with their own attachments because they have no other choice. The few that the gym has are in bad shape. It's always disappointing to pay for a membership just to go to a gym that doesn't even have the basics. There's only one chest fly machine which is certainly not enough. Only one hip thrust machine and it's broken. Not a big one, but there's only one way of getting in and out: using your phone. I wish there was a second option not to have to fully rely on my phone...

10 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

I have a problem with my pass and the…

I have a problem with my pass and the company didn’t answer me

6 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Everything is in place but but no one…

Everything is in place but but no one to guide you as a first timer

3 January 2026
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Spacious Gym with lot of Equipments

Good work staff, Your are always making sure the gym is tidy.

Thank you

4 December 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, even better now it's open 24/7. No more bank holidays off. No excuses now 😅

23 October 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 3 out of 5 stars

Local gym...it's 24 hours now which is…

Local gym...it's 24 hours now which is good.however I feel there's too many people jogging the machines.filiming themselves which is annoying...maybe need another water area.just one area..otherwise good gym lots of space

31 October 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Decent, worth the price

I'm enjoying this gym and it's definitely 4 stars but not quite a 5 for its bracket.

Machines are in fine working order, but some are starting to show their age and looking a bit shabby. Some are a bit grubby looking and suffer from the gym not having access to cleaning product/wipes.

There's a good variety of gear but some of the very popular machines, there's only one of e.g. the chest fly - there's constantly a wait for it.

Very good free weights, lots of power racks, a great set of dumbells.

It's a good atmosphere with moody, dark lighting which is alright! Happy with it.

6 October 2025
Rated 5 out of 5 stars

Best gym

I have recently renewed my membership with JD Gyms. I am 67 and really enjoy going. The staff are lovely and helpful if I need them. Also the gym is very well equipped and clean.

20 September 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚

Rated 5 out of 5 stars

I found the gym is good

I found the gym is good

18 August 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 4 out of 5 stars

It’s amazing

It’s amazing, honestly the best gym I’ve been too but if only your guys have had a toilet and changing rooms and a shower room it would be even better because when I work out I need to use the bathroom. The bathroom is the priority. I go to the Edinburgh Westside Plaza JD Gym btw

15 July 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Plenty of well maintained equipment

Plenty of quality equipment, well maintained and well respected by the users of the gym.
No issues or complaints, great value for money.

30 June 2025
JD Gyms - Edinburgh logo

Reply from JD Gyms - Edinburgh

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look