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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the mortgage process seamless and stress-free. Many appreciate the personalized and understanding approach of the customer service, highlighting their efficiency and clear communication. Reviewers frequently mention the excellent service provided, noting the team's proactive nature and ability to find the best deals. People are particularly impressed with the consistent support and guidance offered throughout various stages, from first-time buying to remortgaging.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the team. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martin Fairchild helped me find my first fixed rate mortgage approx 10 years ago, and since then has helped me find two more. Both times that my fixed rates have been due to expire I haven't even need... See more

Rated 5 out of 5 stars

We have been using this mortgage adviser since we decided to buy our flat in London in 2022, and we have been genuinely very happy with Martin and the team. They have looked after us brilliantly, and... See more

Rated 5 out of 5 stars

Martin and the team at JDCIFA are brilliant. They guided me through buying my first home with real care - always professional, quick to respond, and genuinely human. When I needed to remortgage at the... See more

Rated 5 out of 5 stars

Martin has been amazing throughout the whole remortgaging process. He found the best deal for us and was friendly, attentive and supportive throughout, clearly explaining the whole process as we went... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage brokerage. All Affordable Housing including DMS, Shared Ownership and any other Government/Local Authority schemes. Also New Builds, Resales, Purchase, Remortgage, Buy to Let, Let to Buy


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

When I bought the flat in 2015 Martin…

When I bought the flat in 2015 Martin provided me with an amazing service. He went the extra mile providing an incredible customer service, patiently explaining the processes and keeping me updated along the way.
When I started the procedure to sell my flat in 2024 I approached Martin to ask him some guidance although he couldn’t take any part in the sale process. Again, he replied to every email incredibly fast helping me out providing me very useful tips. Such level of attention to customers is a rare gem and can’t really thank him enough for the help he offered. The experience has been amazing. Thank you, Martin.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

This is my second time using JDCIFA to…

This is my second time using JDCIFA to staircase my shared ownership property and I would absolutely recommend the company to anyone. Martin is very knowledgeable as it comes to mortgage and affordability checks. He was very helpful when it came to securing my mortgage for my home. He made sure I had all the correct paperwork in place and kept me updated throughout the whole process even on his day off. I can’t thank Martin enough for all his help and highly recommend to use his service.

18 April 2024
Unprompted review

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