J Coates (HGV Services) Ltd Reviews 2,322

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, which significantly contributes to a positive learning environment. Many highlight the excellent user experience, noting that the instruction is clear, structured, and builds confidence from the start. The service provided is often described as exceptional, with people appreciating the comprehensive guidance and the ease with which they achieved their goals. Reviewers also found the instructions to be very helpful, enabling them to succeed in their tests. However, some people were dissatisfied with certain instructors, finding them unapproachable or lacking sufficient knowledge of the routes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as a great experience... See more

Service

Customers had positive experiences with service, consistently praising the high standard, professionalism,... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

I had a whole week with J Coates, Monday was my reversing with Ben and then 3 days with Chris followed with my test on the Friday. Ben was very professional and helped me nail the reversing, my three... See more


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fully recommend if you need your cpc done.

Very good course, Steve very good instructor and have good knowledge very easy to understand, with all the topic.

13 July 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are excited to hear Steve provided excellent CPC training! Thank you for recommending our course and instructor.

Rated 5 out of 5 stars

Many thanks to Steve Croft great…

Many thanks to Steve Croft great course,
Informative and professional in a friendly manner

18 July 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We greatly appreciate your feedback, Richard. Delighted Steve Croft delivered an informative, professional, and friendly course experience.

Rated 5 out of 5 stars

Thanks to Steve Croft informative…

Thanks to Steve Croft informative presentation cpc course great experience also funny at times thanks steve and he's team...

17 July 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for highlighting Steve's informative CPC course presentation. Delighted you found the experience great and enjoyable.

Rated 5 out of 5 stars

10 out of 10 for Steve Croft cpc…

10 out of 10 for Steve Croft cpc trainer best experience he made it so easy for me and others I would like to say thank you to him and j Coates team as well thanks to all

17 July 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are honored to hear Steve made your CPC training experience easy and positive. Your kind words mean everything.

Rated 5 out of 5 stars

I just passed my Class 1 first time and…

I just passed my Class 1 first time and couldn't be more grateful to Lewis and the rest of the team at J Coates. Their relaxed and professional approach made learning such a major new skill feel manageable and even enjoyable. Lewis was incredibly knowledgeable and had a brilliant way of teaching that put me at ease and boosted my confidence. Exceptional service all around, highly recommend J Coates!"

16 July 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for sharing your experience, Robert! Delighted Lewis and our team made your Class 1 training manageable and enjoyable. Congratulations on passing first time!

Rated 5 out of 5 stars

Steve Croft is an exceptional trainer

Steve Croft is an exceptional trainer. He explained every detail thoroughly, answered all questions patiently, and generously shared his experience throughout the training. His knowledge of CPC is truly outstanding, making the learning process both engaging and informative. Additionally, J Coates (HGV Service) Ltd provided prompt, efficient, and accurate services. A highly professional and well-organized team. I would highly recommend them.

15 July 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review highlighting Steve's exceptional training and our team's professional service. We're delighted you found the experience engaging.

Rated 5 out of 5 stars

I just passed my Class 1 first time…

I just passed my Class 1 first time with a massive thanks to Lewis and the rest of the team, their relaxed approach and tuition makes learning a massive new skill seem that bit less scary! I absolutely loved the week I spent there and couldn’t have done it without their help 🤗

9 July 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. Congratulations on passing your Class 1 first time! Lewis and our team appreciate your kind words.

Rated 5 out of 5 stars

What a fantastic experience

This week I did a D1 and CPC training course with J Coates.
The whole process was so easy even booking the course was hassle free and simple, I even had all the prep material I needed to make the whole thing easier for me.
What a fantastic week it’s been and my amazing instructor Simon made it even better! I couldn't have asked for anything better. He was kind, friendly , approachable, knowledgeable, supportive and extremely patient taking the time to explain things until I understood them properly. He was calm and very reassuring when it came to test day making sure I was ready to go and was fully prepared .
I literally went from only driving a van for a couple of days to having a D1 and CPC under my belt and that's thanks to Simon. The dedication and hard work he puts in shows tremendously and not only am I qualified but I also feel confident to use the skills I have been given going forward.
I really cant recommend highly enough.

And also a massive thank you to Simon 🙂

27 June 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your fantastic experience with Simon! Thank you for recommending J Coates!

Rated 5 out of 5 stars

Fantastic experience with J Coates (HGV…

Fantastic experience with J Coates (HGV Services) Ltd! Chris was an excellent instructor—patient, knowledgeable, and very supportive throughout the training. The whole process was smooth and professional from start to finish. Highly recommend to anyone looking to get their HGV licence. Thanks again to Chris and the team!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Had a amazing instructor that put me at…

Had a amazing instructor that put me at ease straight away, past first time, highly recommend, Simon was great, very informative and knowledgeable and had a way of teaching that makes you comfortable and confident, had a lovely week and can’t thank him enough 👍🏼

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding course experience

Outstanding course experience. Chris is an excellent instructor - his teaching style is engaging, clear and incredibly effective. Time genuinely flies when learning with him. I enjoyed every moment of his training sessions, and it’s clear he’s the perfect person for the job.
-Gavousse

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great presentation

Chris has made the CPC courses enjoyable, he has delivered the courses professionally and made the 7 hours feel like a lot less, very knowledgeable and made it a relaxed feeling when presenting each course

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Initial Module 4 CPC

Had my CPC module 4 with these guys today and done it down in melton Mowbray, very professional but laid back with giving me everything I needed to know to pass, had an hour or so before the test and was done on the same site, all passed, would recommend to anyone needing anything HGV! Cheers, Brandon

29 May 2025
Unprompted review

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