J Coates (HGV Services) Ltd Reviews 2,322

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, which significantly contributes to a positive learning environment. Many highlight the excellent user experience, noting that the instruction is clear, structured, and builds confidence from the start. The service provided is often described as exceptional, with people appreciating the comprehensive guidance and the ease with which they achieved their goals. Reviewers also found the instructions to be very helpful, enabling them to succeed in their tests. However, some people were dissatisfied with certain instructors, finding them unapproachable or lacking sufficient knowledge of the routes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as a great experience... See more

Service

Customers had positive experiences with service, consistently praising the high standard, professionalism,... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

I had a whole week with J Coates, Monday was my reversing with Ben and then 3 days with Chris followed with my test on the Friday. Ben was very professional and helped me nail the reversing, my three... See more


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Day 5

Chris was up to his usual standard. A lot of interaction from the group. Again a fest flowing course.
Just wondering if Chris had worked for jackanory in a past life, had a story about everything. lol.

17 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris explained things well and the course ran smoothly. Thank you for your positive feedback.

Rated 5 out of 5 stars

Good course content and very well…

Good course content and very well delivered in a way that was both engaging and enjoyable

17 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are happy to hear you found our course content engaging and enjoyable. Your feedback means everything to us.

Rated 5 out of 5 stars

DCPC Driver Hours & Regulations

Covers a lot of information related to driving and working hours regulations, both in the UK and internationally. The videos and real life examples make this easy to digest rather than just being bombarded with facts and figures.
Chris, the trainer, engages well with all training delegates and makes sure that there's plenty of opportunity to ask questions about the material itself, and how it relates to your role.

16 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear Chris made the DCPC training engaging and accessible. Your feedback validates our commitment to quality driver education.

Rated 5 out of 5 stars

Very interesting and informative

Very interesting and informative

16 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for finding our services interesting and informative. We appreciate your positive feedback.

Rated 5 out of 5 stars

Had a good health and safety day

Had a good health and safety day , Chris was very clear with his delivery and made the day enjoyable.

13 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for taking the time to share your feedback. Pleased Chris delivered clear, enjoyable health and safety training.

Rated 5 out of 5 stars

CPC course

Chris gave a good and comprehensive presentation for our health and safety CPC course

13 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for the positive feedback about Chris's comprehensive CPC course presentation. We're pleased the health and safety training met your needs.

Rated 5 out of 5 stars

Excellent training and service - Liam

Excellent training and service throughout. I had liam as my instructor and he was Excellent and calming in his approach. I was nervous as hell on test day so he took me for a cup of tea and spoke about holidays to calm me down.
Excellent all round

13 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for sharing your excellent feedback about Liam's training and calming approach on test day.

Rated 5 out of 5 stars

Fantastic company and people

From the first time I got in touch with Andrew in my hour of need, they bent over backwards to help. Really down to earth, genuine people and company. Excellent instructors and they do their best to help. I’m pleased to say I passed first time for my D1 and D1+E.
Thank you, highly recommend this company.

10 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for your wonderful feedback! Delighted you passed first time for D1 and D1+E. Andrew and our team appreciate your trust and recommendation.

Rated 5 out of 5 stars

Kelly & Simon, Absolutely Fantastic

Would just like to say thank you so much to Kelly & Simon for the fantastic tuition and guidance that today helped me pass my HGV at the first attempt, I cannot recommend them enough, every situation was dealt with expertly and when I needed the extra lift this morning they both gave me the extra support to get me through, Thank you both so much.

10 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are overjoyed to hear about your first attempt pass! Kelly & Simon's expert tuition and support truly made the difference. Thank you for recommending us.

Rated 5 out of 5 stars

Lewis was an excellent instructor

Lewis was an excellent instructor. Passed 1st time. Great instruction throughout

10 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We greatly appreciate your feedback about Lewis being an excellent instructor. Delighted you passed first time with great instruction.

Rated 5 out of 5 stars

My instructor liam Baisley was very…

My instructor liam Baisley was very helpful professional an friendly which helped me get my hgv licence great training great bloke x

10 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for the positive feedback about Liam Baisley. We're pleased his professional and friendly approach helped you achieve your HGV licence.

Rated 5 out of 5 stars

Highly Recommend

Excellent Instructor - Highly Recommend!

Liam D is a fantastic driving instructor. He was very patient, professional, and his instructions are always clear and easy to follow. The company Vehicles are modern and well-maintained, and the atmosphere in the lessons was always positive. I passed my test first time with confidence. Couldn't recommend them more!

1 October 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for recommending Liam and our service. Thrilled you passed first time with confidence!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, made to feel at ease which helped with the training

My trainer was a top bloke full of good advise and knows what he is doing

1 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your fantastic experience! Thank you for recognizing our trainer's expertise and supportive approach.

Rated 5 out of 5 stars

Nice and easy

Thanks to great trainers, this week was easy from the start to clean pass. Will definitely recommend this place

3 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are very happy to hear about your clean pass! Thank you for recognizing our great trainers and recommending us.

Rated 5 out of 5 stars

Passed first time with the help of…

Passed first time with the help of these great instructors. I would like to thank Simon and Liam for putting up with me for these long lessons.

3 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback! Delighted you passed first time with Simon and Liam's help. Congratulations and good luck with evrything Simran!

Rated 5 out of 5 stars

Awesome experince from J Coates

Awesome experince from J Coates
Just passed my C+E in leicester with Kelly and Simon
Brilliant instructors from day1
Recomend J Coates for all your training

3 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We sincerely value your feedback! Thrilled Kelly and Simon provided brilliant instruction for your C+E success. Your recommendation means everything to us.

Rated 5 out of 5 stars

Christopher is an asset to the company

Christopher is an asset to the company. Very helpful, informative and patient.

Really enjoyed my journey with J Coates.

Thank you

3 October 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We greatly appreciate your feedback about Christopher. Thank you for recognizing his helpful, informative, and patient service.

Rated 5 out of 5 stars

My experience with J Coates was great.

My experience with J Coates was such a great experience. My trainer Liam was very friendly, kind and patient. His advice was solid, clear and was always so helpful, always stayed calm with me and deserves recognition for the great job he done with me, helped settled my nerves and in the end? He got me all passed first time. Great company, will recommend to anyone.

23 September 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are honored to hear about your great experience with trainer Liam. Thank you Dan for recommending us and a huge congratulations from the J Coates team!

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