J Coates (HGV Services) Ltd Reviews 2,322

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, which significantly contributes to a positive learning environment. Many highlight the excellent user experience, noting that the instruction is clear, structured, and builds confidence from the start. The service provided is often described as exceptional, with people appreciating the comprehensive guidance and the ease with which they achieved their goals. Reviewers also found the instructions to be very helpful, enabling them to succeed in their tests. However, some people were dissatisfied with certain instructors, finding them unapproachable or lacking sufficient knowledge of the routes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as a great experience... See more

Service

Customers had positive experiences with service, consistently praising the high standard, professionalism,... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

I had a whole week with J Coates, Monday was my reversing with Ben and then 3 days with Chris followed with my test on the Friday. Ben was very professional and helped me nail the reversing, my three... See more


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great HGV training.

Great HGV training.
A big thank you goes out to Liam who was exceptionally professional and helpful, giving great advice where needed. I completed the course far more confident ( and safe !!! ) than I’d hoped for.
Thanks again

15 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review. Delighted Liam provided exceptional professional guidance. Your increased confidence and safety are our priority. Well done Ian, good luck with everything.

Rated 5 out of 5 stars

5 star training…

Good communication from start to finish, short wait for tests which was good. Simon the trainer was very knowledgeable and spot on in teaching me what I needed to know. Would definitely recommend to others and use them again for any future training.

13 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback about our training and Simon's expertise. We appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Very insightful and interesting course…

Very insightful and interesting course taught with a bit of humour 👍🏻

12 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are thrilled to hear you found the course insightful and enjoyed the humor. Thank you for your feedback, Gavin!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Professional & detailed

⭐⭐⭐⭐⭐ Professional & detailed

I completed a week-long HGV course with Liam Daisley and passed first time with only 2 minors, which really says it all.

The instruction was clear, structured, and confidence-building from day one. Everything was explained in a way that actually made sense, from manoeuvres to road positioning and test standards. The training was thorough without being overwhelming, and any mistakes were corrected calmly and professionally.

I genuinely couldn’t have asked for a better instructor and would 100% recommend Liam daisely to anyone looking to pass their HGV test first time.

9 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for taking the time for sharing your excellent experience with Liam's HGV training. We're honored that you found our service professional and well-structured. Thank you for choosing J Coates and Congratulations passing!

Rated 5 out of 5 stars

Great instructer

Great instructer, good understanding and communicaion

8 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks for the kind words about our instructor's understanding and communication skills. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent HGV Training

Excellent HGV Training – Highly Recommended

I trained with Liam for my HGV licence and couldn’t be happier with the experience. Liam is extremely knowledgeable, patient, and professional, making everything easy to understand even if you’re new to HGV driving.

The training was well-structured, calm, and confidence-building. Liam explains things clearly, focuses on safety, and gives practical tips that really help on test day and beyond. The vehicle was well maintained and the whole process felt organised and stress-free.

I passed thanks to the high standard of training and would highly recommend J Coates to anyone looking for reliable, high-quality HGV training.

1 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for taking the time for sharing your excellent experience with Liam's HGV training. We're honored that you found our service professional and well-structured. Thank you for choosing J Coates and Congratulations passing!

Rated 5 out of 5 stars

A big thanks to Simon for helping me…

A big thanks to Simon for helping me pass my Cat D test this afternoon.
His coaching and support was very much appreciated. I couldn't have asked for a better instructor.

2 January 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are absolutely thrilled to hear Simon's coaching helped you pass your Cat D test! Thank you for recognizing his support.

Rated 5 out of 5 stars

Kelly is absolutely professional

Kelly is absolutely professional, patient and ensures to fine tune your areas of weaknesses. I have been lucky to have her as my instructor and thankful to her for transforming me into a confident driver on the road. Highly recommend!

26 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for highlighting Kelly's professionalism and patience. We're thrilled she helped transform you into a confident driver!

Rated 5 out of 5 stars

My experience with J Coates was…

My experience with J Coates was awesome. I passed my C+E first time thanks to great instruction from Kelly and Simon.

18 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are excited to hear about your awesome experience! Congratulations on passing your C+E first time with Kelly and Simon's instruction.

Rated 5 out of 5 stars

Good training and good delivery on…

Good training and good delivery on subject matter 👍

17 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for your feedback! We're delighted our training and delivery met your expectations. Your support means everything.

Rated 5 out of 5 stars

Chris made the course very enjoyable…

Chris made the course very enjoyable his knowledge is excellent couldn’t ask for a better person to do my cpc course with.

17 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks David, We are ecstatic to hear Chris made your CPC course enjoyable with his excellent knowledge and expertise. See you again soon.

Rated 5 out of 5 stars

I found the CPC course was very easy to…

I found the CPC course was very easy to follow Chris the tutor was very knowledgeable and made the course a pleasure to be on.

15 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are delighted to hear Chris made the CPC course easy to follow and enjoyable for you.

Rated 5 out of 5 stars

Unforgettable experience

Jcoates have a great instructor by the name of Kelly within the Leicestershire branch.

She made me feel very relaxed and comfortable while learning to drive a rigid. The feedback from her was clear and precise. Due to her coaching I was able to pass my tests first time. I can't thank her enough.

I would highly recommend Jcoates to anyone wishing to enhance their driving career.

12 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for sharing your experience with Kelly. We're delighted she helped you pass first time and made learning comfortable. All the best with everything Reece!

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV…

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for helping and guiding me through my reversing course and especially Liam Daisley for the 5-day practical driving course - for his patience, advice, and guidance, and calm approach at what is a somewhat challenging and sometimes stressful time.
Thanks again
Robert

15 December 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We appreciate your acknowledgement of our team's commitment, particularly Liam, your instructor. Congratulations on your first-time success; well done! We extend our best wishes for your future endeavors with your new license and thank you for selecting J Coates.

Rated 5 out of 5 stars

Had a great experience learning

Had a great experience learning at their St Albans branch. Lewis is a great instructor, patient, friendly, knowledgeable and professional. He really put me at ease when I started, considering I’d never driven a hgv before. He taught me from start to finish and guided me through every step. His experience and knowledge is second to none. I passed first time with only one minor, all thanks to him. A real asset.
If your thinking of getting into the world of hgv driving, I’d highly recommend J Coats, they book your medical and theory tests for you and are very helpful with any other questions you may have.

5 December 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are grateful for your wonderful feedback about Lewis and our St Albans branch. Congratulations on passing first time!

Rated 5 out of 5 stars

I’d like to shout out Liam who has…

I’d like to shout out Liam who has supported me through my training. Thank you

5 December 2025
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We're delighted Liam supported you through your training successfully.

Rated 5 out of 5 stars

I used J Coates for my class 2 training…

I used J Coates for my class 2 training and with everything step of the way, from my medical, booking and passing my theory and hazard perception tests with the learning guides supplied, through the reverse training and eventually on to my driving test, was done to the highest professional level.
Front Alec, through to Liam, who taught me to drive professionally and patiently, was a credit to this company.
I passed both my theory and hazard perception tests with high scores and my driving test with zero minors.
This was all achieved thanks to the guy's at J Coates and I would thoroughly recommend this company for all aspects of driver learning.

21 November 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are grateful for your excellent review and thrilled you passed with zero minors, thanks to Alec and Liam's professional training.

Rated 5 out of 5 stars

Great experience, great tuition!

I had a great experience with J Coates. My instructor Kelly Swift was very knowledgeable and made me feel calm and confident during both the 3a and 3b training and tests. Highly recommend!!!

3 November 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review Jack. We are glad to hear about your great experience with Kelly Swift during your training and tests!

Rated 5 out of 5 stars

From no experience to a pass first try

From no experience to a pass first try, couldn’t recommend enough. Sorted all my medical,theory test and practical training quickly through email. My instructor Kelly was amazing, I had no previous experience in a large vehicle but her patience,support and guidance gave me the skills and confidence I needed. I started training on the Wednesday and passed my test on the Friday. Thank you all at J Coates.

14 November 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Your positive feedback means everything to us. Thrilled Kelly provided excellent guidance and you passed first time Lewis!

Rated 5 out of 5 stars

JCOATES stands out

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance.
And a very big thank you to Andrew (MD JCOATES) for your selfless support and services, I'm much grateful. I'm happy today because of the wonderful training company and the fantastic people assisting me passing my HGV C+E license at ease. Thanks ones again the good job 👏

14 November 2025
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your success with Simons instruction and Andrew's support. Thank you for choosing JCOATES for your HGV training, we wish you all the best with your new HGV Career!

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