JCF Property Management Reviews 207

Always found this company to be very professional and their staff easily approachable extremely helpful and always willing to listen and happy and ready to help.

Since coming to Putney in 2015 JCF property management have been the management company taking care of a flat we rented and more recently managed a block of four flats one of which we owned .
Communication has been excellent and any problems with maintenance have been attended to immediately.All in all a very positive experience and we would certainly use the company again should we return to London .

Excellent and prompt service from Anna Lamers...

JFC has managed the blocks in which I owned a flat in Putney for some time. Management meetings between the management and residents are extemely important to keep things running smoothly. The general management and things brought up at meetings and then dealt with has been extremely good.
Elena Pletea was our contact within JFC and she was brilliant.

JCF Property Management are a well run company who employ polite and professionally qualified staff to manage our property. They respond promptly to requests for assistance or advice and visit our property regularly. They administer the day to day management of the property efficiently and work closely and effectively with our resident caretaker.

We have worked with JCF for many years and whilst we have always be more than pleased ther service seems to get better every year. Besides being very professional the staff all work as if they are part of our team.

I have had the pleasure of working to deliver projects alongside the team at JCF and I have seen first-hand that they are conscientious, knowledgable and proactive with the properties they manage.

They strike a good balance between cost and quality, ensuring best value for their clients, while remaining sympathetic to the financial impact of building works.

I would not hesitate to recommend them for the management of your block or portfolio.

A good overall service with helpful and responsive staff

We moved, by recommendation, to JCF and haven't for one moment looked back. The level of care and follow up to problems are exactly as you would want from such a company. I can wholeheartedly recommend them

The Board of Directors of DCH Freehold Ltd are very happy with our new managing agents JCF Property Management Ltd based in Putney.

We have found them to be very proactive and diligent in the handling of our estate.

Least competent managing agents I have ever come across. They do not know what they should know. They take too long to respond to queries. The responses are factually incorrect trying to bully the person asking the question into accepting their factually incorrect response. Will be campaigning to vote an AGM to award the management contract to another firm.

JCF provided an excellent service all round. Good communication, prompt response in all correspondence and very helpful in dealing with any issues relating to property management. I highly recommend JCF.

Cressy House Directors are not accustomed to writing positive reviews about managing agents. We are used to unresponsive staff and difficulties iterating our needs and having them attended to.
With Eszter Varszegi and Georgina Young now managing our account, we have found our emails answered within a day or two; action has been taken on issues we have highlighted after discussion with us; they have made valuable suggestions to us about resolving long-term issues. Georgina and Eszter have been tactful, considerate, and positive in their interactions with us and residents.
As a team they coordinate very well together, so much so that when we write to them, we usually know which of them to address on a particular issue.
We have found their knowledge of procedures, legalities, contractors and practicalities extensive, and we have been impressed with their willingness to take on board our priorities. During recent elaborate building works, we have found them willing to take positions which might have been controversial, in order to benefit us, their client, after all.

Proactive, reliable and easy to deal with. I would happily recommend JCPF to anyone looking for a property management company.

I have always had a fantastic experience dealing with JCF Property Management. Highly reccomend. In particular Douglas has been incredibly helpful and knowledgable.

We had employed JCF Property Management in June 2015, to overlook and care for our 3 buildings and its everyday running to maintain a high standard.
First, the change over went as best as it could and if any delays, they were due to the previous managing agents.
We were allocated our own property manager, they took on board our needs and started well in implicating them.

Sadly though I as the Chairwoman could see that things where not flowing as they should, and a lot of things where not happening as promised in the time expected, little by little things were getting worse, and we then found ourselves in deep water and unnecessary situations that could have been avoided if things had been implemented as requested in the first place.
It left us with no option but as the board of directors to put forward our concerns and complaints.
Not long after JCF had a complete turnaround, the property manager we had been allocated had left the company and from that moment on everything changed for the better. we had some teething issues, but we had been allocated the best two people I can ask for to look after us. Eszter Vraszegi & Elena Pletea them as individuals are powerful and perfect but as a team they are expectational. they deal with everything as it should be dealt with. we no longer have residents complaining that they get no response to there emails, as soon as they email they get a response within that day no later than the next day.
to do list is so short and gets resolved and dealt with in the term it is expected to have been done.
Are accounts are up to date, our grounds look as they should, and the support with every step from JCF is fantastic I truly couldn't ask for more.

Director David Graves had taken our complaints seriously and from that moment did everything he could in his power to provide the services we had been promised at the start before we employed them.

I have to say this is a rare thing to experience as most of the time when you make a complaint about the performance of a company they either make excuses which delay the process of resolving issues, or make some changes but not enough to make a long-term difference.

As a hands-on Chairwoman, I have dealt with many companies and know our grounds and everything concerning it like the back of my hands. and I wouldn't of spent time writing a review if I felt the service JCF offer is not 100% and I am one that is not easily pleased or fooled.

I myself would recommend them without any hesitations. and I hope my review will help those looking to change managing agents.
JCF Property Management has improved 100% and offers a service worth considering.

We have been using JC Francis management for our small Mews development in Putney. The service was ok and then Georgina Young joined the team and she has been amazing. She is responsive to emails and gets back to you quickly. Extremely professional and knowledgeable and we are very lucky to have her looking after us. Everything does run smoothly and although there can be hiccups along the way I do think you have to manage people's expectations as they can be extremely high and you have to equate the amount of money you are paying for the service. Fortunately all the residents really appreciate what JC Francis has done for us and I would have no hesitation in recommending them. Having dealt with othe management companies they are certainly the best in Putney.

We have been using JCF for several years now. This rating is only related to last year's experience and especially for Georgina (our property manager) who is really professional and has given us excellent support all this time. Well done!

My experience with the company is definitely good. My main point of contact with them is an extremely competent senior property manager, Douglas.
Every time we have had an issue in the house, the response has been quick and effective.
Whenever they had to get someone in the house (which happened rarely), they always informed us well in advance.

JFC currently manage a mixed private estate of Freehold Houses and three leasehold blocks in Putney, of which we are the Freeholder. Since taking over from the previous agent in 2016, improvements have been made to the overall appearance of the estate and the running of it. On the whole their response time to residents' queries and issues is good and the fact that we have not had to get too involved in day to day matters which was happening with the previous agent shows that they are doing their job!