JBL Reviews 1,580

### **Review: The JBL EON 700 Series – A Bricked Masterpiece**

**Rating: 1/5 Stars**

I wanted to love the JBL EON 715. On paper, it’s a powerhouse: 1300W, clean DSP, and a 7-year warranty. But in the real world—especially if you actually use your speakers—it has one massive, fatal design flaw: **The Main Menu Encoder.**

JBL decided to gate every single function—Volume, EQ, Bluetooth Pairing, and Factory Resets—behind one single plastic knob. This wouldn't be a problem if it were built like a tank. It’s not. It’s a "Single Point of Failure" in the worst possible way.

**The Mechanical Nightmare:**
The button isn't a solid unit; it’s a cheap two-piece design consisting of a plastic cap and a tiny, fragile internal shaft. If you use these speakers for what they’re meant for—loud audio—you’re basically vibrating the clock on its lifespan. Over time, the constant vibration from the low-end driver causes that internal shaft to fatigue and eventually separate.

When it goes, it doesn't just break—it fails catastrophically:
1. The internal shaft snaps or slides out of place.
2. The piece falls directly into the speaker casing (you can literally hear it rattling around inside).
3. The external knob falls off in your hand.

**Result: You are left with a Brick.**
Because the firmware is notoriously buggy (getting stuck in "Syncing" or "TWS" loops), you *need* that button to perform a hard reset. Without the physical button, you can’t get into the menu to fix the software, and the "Pro Connect" app is too unstable to rely on as a backup.

It is mind-blowing that a company like JBL would put a "disposable" plastic component on a high-vibration PA speaker. If you’re a drummer or a DJ, the very thing you bought the speaker for (the bass) is exactly what’s going to kill it.

**Bottom Line:** Don't buy these unless you plan on never touching the knob and doing everything through the app—and even then, pray the firmware doesn’t glitch, because you’ll have no way to talk to the brain of the speaker once that plastic shaft falls into the abyss.

I bought a JBL Extreme 3 speaker from the official JBL website and I was very surprised to find that the charger was missing from the box, even though the packaging clearly has a space for it.

For such an expensive product, it is unacceptable to sell the speaker without the charger, especially when it is necessary to use the device. I contacted customer service and they told me that they currently do not have chargers available and that they will arrive soon, which is not a satisfactory explanation.

It honestly feels like the chargers may be removed and sold separately on the website to make more money. This situation is very disappointing and unfair to customers. I expected a complete product when ordering from the official JBL website.

Amazon declined a warranty. JBL support staff however helped me by taking the problem in account and provided me a solution to replace/repair my defective earbuds.
The patience of the JBL support is amazing.

I've had issues with my headphones for some time. Contacted the customer support and they are just sending me around like a carousel. They keep asking me to do the same things to see if it fixes the problem, and I tell them every time there is no fix for it. They take well over 4 days to answer and it seems like they don't read previous mails. Horrible, sort it out

Good customer service when you go to the official website and chat with one of the team members they sent me a replacement email and diagnosed what was wrong in seconds all with fast and reliable replies

Don't know why all the poor reviews.
I Brough my Jbl live pro 2 earbuds over a year ago. And recently I put them into the washing machine and then into the tumble dryer and they still worked fine. Sure after over a year on a full charge its around 5 plus hears of continue use instead of the 8 for whem it was new.
Still a great product imo.

I bought JBL earbuds. They worked for 4 weeks. When they stopped working I took them back to The Good Guys and asked for a replacement or my money back. A sticker had come off one of the earbuds. For this reason my claim was rejected. Never again will I buy JBL, Their backup service is nowhere.

Within a few months of purchasing my headphones, a button snapped off. Replacing with a personalized version would have cost more, so I had to go with the general version. After resending me a shipping label (the first was incorrect) I finally was able to send the faulty headphones in for a replacement. Then, about 6 months later, my headphones started glitching when used on my PC. I texted with customer service, and the representative said they would send me an email with suggestions within 10-15 minutes, but the email never arrived. I then used the Chat With Us function, but instead of answering my question, the customer service representative sent me a link to an external website that required me to spend $1 for a subscription trial ($35 a month after, so I had to make sure I canceled in time). The external app prompted me to spend another $18 for a phone call, which I obviously declined, then the rep ghosted me, so it was a waste of $1 and my headphones still don't work properly.
Within one year, my headphones have had two major issues, and customer service has been atrocious both times. I can't believe I spent over $100 on this product.

Worst headset one could ever buy!!
I have to go to the output and connect it manually to my laptop all the time, and still keeps disconnecting.
Worst headset I ever had, even unbranded Chinese headsets from Amazon and Ebay were better

(JBL Flip) The Sound Quality is decent considering the price range. However, after just over a years, my JBL Flip does not seem to work off the charger anymore.

If I want to use it, I have to plug in the charger before turning it on. Even after charging it over my sleep, once I unplug it the following morning, it still would not turn on.

It felt like it has become a nor-wireless/cableless speaker after the 1-year warranty expires.

Sound Quality is decent for a desk speaker, but gutted still since I bought this to be used when I am out.

Earpads on my headphones literally fell off. And not even after vigourous use.

JBL makes good products, but unfortunately my experience with their customer service was very disappointing. My order was never delivered due to a failure by DPD. The courier’s tracking clearly shows that the parcel was returned to their depot and is on its way back to the seller. I never received the item. DPD advised me to contact JBL to arrange a redelivery. I contacted JBL immediately and requested redelivery to my home address instead of a locker. I was told the case was under investigation and asked to wait seven days. More than a week passed with no update or resolution. What I do not understand is why JBL insists on waiting for the parcel to be physically returned before issuing a refund, when the item was never delivered to me in the first place. I would understand this requirement if I had voluntarily returned the item and they needed to inspect its condition. However, this is not the case. The delivery failed and the situation was entirely outside my control. Despite clear tracking evidence, I was left waiting indefinitely for a refund. This was frustrating and avoidable. JBL’s products are good, but customer service lacked flexibility, urgency, and a customer-focused approach in resolving this issue. They just keep on stalling me for days. I already filed a dispute to recover payment for an item that was not received. Overall, this has been one of the most disappointing customer service experiences I have had.

Great customer service, very helpful. My headphones stopped working after more than a year. And they replaced them with new ones

Extremely disappointed in their service. I placed an order for the company I work for (not cheap might I add) and the ETA had passed so I reached out to their chat support because they deactivate my account so I couldn't even look up my order on their website. I had to ask where my order was then to my surprised I was informed that they canceled it! I am blown away by this process. We were all relying on this item for something we are doing within the company. If you place a largish (80 clip speakers) order, don't expect to get it or even be notified they canceled the order.

I ordered the product from jbl but they delivery as a empty box i report to their coustomer care as well they take 1 month of time after that they said your claim has been rejected they didn't give an proper information

How long does it really take to replace a product? Customer service is robotic and not solution oriented. Keep getting asked to supply information (even copies of communication they themselves have sent..!!). Over a month later and my damaged product still not replaced. This is my third pair of headphones and they always go defunct in a short space of time. Would not recommend this brand at all!

So far, I have replaced three JBL headphones, and all of them have broken from the hinge area. My current headset is JBL Tune 720BT, and it is broken again.

Before the hinge broke, the artificial leather on the ear pad started to peel off by itself. After that, the hinge on the left earcup became loose. About one hour later, it completely broke during normal use.

There was no drop, no impact, and no rough handling. This seems to be a recurring design or material issue. It is very disappointing to experience the same problem repeatedly with different JBL models.

Worst customer service possible. Product okay, but customer service impossible. Bought headphones through Amazon, JBL shipped without charging cable. I spent almost 1 hour on text line with JBL, poor service. In the end, they wanted me to pay $9.99 for new cable, even though it's their error. Don't waste your money, there are plenty of good headphones companies out there. Thank goodness for Amazon return policy!!!

Trying to warrantly and cannot get into contact with anyone