Jbhifi Reviews 

Brought tlc tv 65c655 from Jb hi fi fountain gate shopping centre when got tv ,it is freeze the screen when watch live steam movie and TLC Chanel , they said it not the tv ,it the internet provider , so rang jb hi fi spoke to store manager Cameron he said they can’t force the technician came out to get fix and when into store show then the video of it freezing, they said going get technician go out ,didnt happen ,get the run round with get technician not caming out because they seem to think that not problem with tv ,as do TLC head office in Springvale
Four week of trouble shooting and the run around that they said not problem with tv
Anyway they have been report to ACCC & To Custom affairs see how they like it

my laptop was faulty out of the box, i came back to the store 1 to 2 weeks later, there policy doesn't allow them to replace the unit, they have to send it back for assessment that could take up to a month. it doesn't seem fair, id purchase from a retailer that has a good policy for faulty items. please stay away from jb hifi when purchasing laptops

I usually say you cannot complain about the service because there is no service.
JB Hi Fi Osborne Park was a shop like this. After standing there for half an hour we left

Always find the latest gadgets at JB Hi-FI. staff know their stuff and prices are competitive

The delivery system is built for failure.. there system shows an item as delivered should mean the client has received the items in good condition….. this s not the case and the third party delivery says it’s out for delivery so right…. They don’t care I am still waiting for my property. For the most likely stolen. Items are electronics you would think they would care

Bought wireless headphones. Price was fair and they work really well. Store staff were helpful.

went to buy a laptop but stock was limited. Ended up ordering online instead.

I bought an ear bud (Nothing Ear (a)) at JB HIFI this morning and left an overwhelmingly positive review of the product. I received an email few minutes ago saying the review was rejected.

Now this does not sit right with me, because it sounded like "yeah , your opinion means sh**t** but you bought the product from us so good riddance"

Thinking about this does my head in again. Are there other products competing with this one that JB HIFI is preferentially attenuating the good experiences of the customers who actually bought it??? What exactly is going on here?

Why would you reject a positive review for a product that was actually bought? Sounds really shady.

Order # JB-22518079

I bought a Washer and Dryer Combo from JB Hi-Fi on Friday 8/8/2025 and booked a delivery for Saturday 9/8/2025 (left note warning the driveway is narrow and steep). Received a message said the delivery will be between 12.11-15.11 (Saturday).

The driver came one hour late with the biggest truck it can be and refused to deliver the washer due to no access and busy road. He said he will be back tomorrow with smaller truck. I said I am busy tomorrow (Sunday ).They insisted they will come back tomorrow.

I canceled all things on Sunday and waited at home all day. They didn’t come.

On Monday, I missed a call from the warehouse, they left voice message asking me to call back. I tried multiple times but no one answered the calls.

After work, I called the customer service and was waiting for 1.5 hours. Finally, someone answered my call and I have been told the driver should not tell me to wait on Sunday as the system doesn’t work like that (need rebooking).

I complained that you guys have wasted my time and I was left without a washer for 3 days. They apologised and offered a delivery on Wednesday. I said the reason I want Saturday delivery because I am off on weekends. They said they can do on Saturday so I said no thanks. I will be left without a washer for another week. They said fine they will return my money and bye. Period.

I previously had excellent experiences with Appliances Online but because the washer was on special at JB Hi-Fi, so I thought I would give it a go.

I would never buy a bulky item from JB Hi-Fi again, ever.

Total rip off. Beware of the so called deals, I changed my mind realizing after purchase & because I opened the seal they refused to give a refund, saying the wouldn't be able sell the phone. What abject nonsense. The phone was returned a day later & I have no doubt could be put in a new box! I found it all very disappointing & I was definitely not told not to open despite me telling the person that I was uncertain & wanted my husband to check the figures.

The worst retail experience I've ever had.

Here's a rundown of my experience.

1. Initial delivery estimate was 22 July, and first delivery attempt was made on 25 July due to a warehouse stock error.

2. Delivery driver on 25 July was extremely rude. He decided the road was inaccessible for his truck, and implied we were lying when we said we'd had another truck in of the same size in the past without issue. He refused to inspect the clearance on foot, and wouldn't walk the unit up or consider any other solution either. He told us to contact the installs team, who would deliver with a van. I passed this info onto support.

3. Installs team contacted by 28 July, according to support. 10 days later on 7 August, installs team replied, during which time I emailed twice to check whether there were any updates with no reply, and reiterated to online support that a van would be needed.

4. Installs team driver contacted me by phone. The job on his end was marked as 'Tv and stereo', and he was surprised to learn it was a washing machine. He reported that he had a truck also, not a van. He said he would deliver 8 August but was uncertain if he would be able to fit the truck up my road.

5. Two hours before the delivery was due to arrive, I was informed that the unit had accidentally been returned to stock when it came back to the warehouse from the first delivery attempt, and had then been sold and delivered.

The entire process took a total of 19 days between purchase and refund.

Jack was absolutely amazing, so helpful and has an in-depth knowledge of the products. I am so thankful thanks again Jack osbourne park 🙂

I have spent almost $1,300 on a fridge, and the customer service I have received from JB Hi Fi has been awful. I paid to have my old unit collected. The collection has been booked four times and failed four times, and I am being told something different each time.

Today there has been no reason provided as to why my collection was cancelled again.

I have been working from home for a week for this service. It has been a huge disruption to my work and caused a lot of stress, and I cannot get through to their customer service team unless I hold the line for over 40 minutes.

Don’t bother buying the extra coverage. Attempted to take my Beats back in May bc the right one no longer charges regularly. They told me I needed to wait until my year was up to replace with the extra coverage. Took them back today, when the year is up, with now the left one playimg barely audible sound, the right one still not charging and the right one periodically not working at all. Was told I needed to fill a form out online and then send them in for an assessment before I can get a replacement. I cannot understand what the point of paying for the extra coverage is if they wont replace a faulty product. Which they could see was faulty both times I attempted to replace them. Awful experience.

I badly needed a new pair of headphones from JB Hi-Fi, the entire experience was very disappointing. The product ceased functioning effectively after a few days, which is not what you would expect from a well-known retailer, I tried to return it to get it resolved, but I received little assistance to no assistant can you imagine same staff that was eager and happy that i bought it initially suddenly became rude to me upon my complaints.

I wrote this: Dont buy with your welcome bonus $10 you will not receive your package, 2 x lost or not delivered scam.

And they replied with this:

Thank you for taking the time to write a review! Your opinion is important to us and we appreciate you sharing. We have now read your review and while we really value your feedback, unfortunately it did not meet content guidelines on this occasion. As a result it can't be published on our website.

We'd love to publish your reviews in future, so please check out the content guidelines that appear on our survey forms.

If you have any questions on the above, feel free to open an enquiry via our Help & Support pages.

*Note: Direct replies to this email cannot be responded to*


Thanks again,
JB Hi-Fi

(They monitor their reviews and only allow positive reviews) SCAM

If you're thinking of buying a TV either in-store/online or with paid delivery/pickup without installation, be really careful. If the TV ends up damaged after you leave the store or after the delivery driver takes off, JB won’t take responsibility—they’ll assume you broke it.

I learned this the hard way. Got a TV delivered, and it was damaged. The delivery guy didn't bother going through a checklist with me, took a bunch of low quality photos and left very quickly. Now I'm stuck with a broken screen over the weekend and have to wait 2–5 business days just for someone to come out and check who’s at fault.

If you’re still going ahead, do yourself a favour: open the box before leaving the store or while the delivery guy is still there. Inspect the TV together, and take plenty of photos or a video as proof. It'll save you a lot of stress if something goes wrong.

I was expecting a fridge a delivery from JB Hi-Fi. Received the message with the delivery interval from Team Global Express the day before. 1 hour after the delivery interval ended I called them just to find out their truck broke down in the morning but they didn't bother letting us know about it. They were also rude over the phone. I hope we will not have to deal with them ever. JB Hi-Fi should consider better who to choose for their deliveries.

Great range and prices but stock often unavailable in store.