Jbhifi Reviews 

Im amazed how terrible their customer support handles complaints , especially about their store, displays and customer service. I complained about the Belmont Store in West Australia (#4901266) and got very little from it. There headphones on display didn't work, had no prices, were unhygienic and dirty , and the customer service was terrible. I did get what I believe was an AI generated apology and when I complained further, recieved nothing else. Im still waiting for them to respond and am quite annoyed that they can treat their customers like this. I have spent a lot of money in JB hifi in the past but realise that when there is a problem, they dont want to know. Id advise to shop at another store and not risk the substandard customer service

Fantastic service, ordered starlink mini online, ordered on a tuesday and recieved it the following monday.
Awesome

I tried to get a price match on a PC to OfficeWorks pricing. JB HiFi sent me a link for what they said was a price match. I clicked the link and ordered, only to realise they had offered an inferior product when I received the order confirmation. After more than 60 mins in their chat support, I managed to cancel the order and stop the delivery. They had taken my money already. Then they tell me I have to wait 5-7 days to receive my refund!!!!! Firstly, they misrepresent the price match then they keep my money for a week. Sad, I had experienced great service in store previously. ACCC and ScamWatch have been informed.

Wow what an interesting shop so you walk into the park more store there’s four staff all chatting laughing having a great time ones walking around with the vacuum cleaner. That’s good. At least they’re doing something.i walk past them. I’m look around the shop. I’m confused. Icant find what I’m looking for, I go up to the back of the store, Ask the cashier, I get sent to the front, where the staff are still there laughing and all chatting about their own Business. I roam around the shop for another several minutes until eventually I have to leave. Can’t find what I’m looking for. leave with nothing, I think I’ll just go down to the good guys. They must be making plenty of money since they don’t actually have to help you.

Zero stars.

After dealing with appalling AI bots and finally getting onto a person, they advised that my order woudl be delivered today (a day late). It has not arrived, there has been no notification from JB HiFi or the courier company. After reading the other reviews I realise that I should NEVER have placed an order for delivery. I am very disapointed with the poor customer service from JB Hifi and will be shopping elsewhere from now on.

Beware JB Hi Fi Online Sydney Website their advertisement i is very misleading regarding delivery options. They give three delivery options, the dearest one being $85 which states
“Deliver Unpack & Remove
“Everything included, deliver unpack plus get your old disconnected product of a similar size taken away.”
No mention is made that you require a plumber to come in and disconnect the older product if it is a Dishwasher.( but does not apply to washing machines!??!) Delivery person told me that ai should have received an email Informing me if same. Never happened, only received updated text messages regarding delivery time. Delivery driver advised ne to best ring our local JB Hi Fi store who told ne that they could for another $199 on top of price already paid they could could organise someone
to uninstall, unpack and install.
Why did JB Hi Fi online not make this clear prior to purchase of the Diswasher.

Location
Sydney airport Domestic terminal 2, pass gate 34 next to seed fashion shop. Date 11 2 26
I purchased earbuds from another store and was opening them at JB Hi-Fi when a girl with orange hair and glasses shouted at me not to open them. She could have kindly informed me of the store's policy instead of yelling. As a British visitor to Sydney, I've never encountered such a rude salesperson. She could benefit from communication training or a customer service workshop. Her attitude was absolutely shocking.

Well its been over 90 minutes on hold for support tracking a product I bought on Jan 5th... Hung up then called JB Hi Fi Sales, and got straight through, they could not help they said and transferred me back to the Phone support "music".
Well they have their potential customers ready to pay but ...
Its like a Seinfeld episode, hilarious... waiting waiting

Online store is a complete joke. I ordered a product for pre-order due to be released on the 16th of January, it is now the 4th of February and they still can't tell me when the product will be sent out. Customer service agents have no clue and apparently no contact with their suppliers. I have made multiple complaints on the phone and internet and yet nobody has reached out to me to give any answers or resolutions. I will never ever shop from them again. If you're happy with having your money stolen and nobody caring, go right ahead.

Item was in stock online but wasn’t. Paid for express delivery never occurred.
Contacted them “we can’t actually send it from a distribution centre so a store will process it in about 3 days”
When querying why the site said it would delivered today “express postage option takes 1-3 days”

Ordered a door lock on 23 January. Despite lots of emails saying it’s coming it’s still not here at 2 February.
Been on hold for over an hour (23 people in the queue) to cancel this order.
Don’t shop here. Hours of wasted time , no service. Called on Saturday but they don’t pay for staff on weekends except for sales ! Avoid this company. They have gone down the drain since it was sold.

For the first time I ordered a product at JB Hi-Fi. I paid for express delivery - with the promise it would be delivered the next day. Today I am waiting for the delivery. The parcel did not arrive. I contacted JB Hi-Fi's Courier. They said the parcel will take at least another week before it is delivered. What is the point of paying for express delivery if it takes longer than it would have if I had paid for regular delivery? JB Hi-Fi are responsible for their supply chain. This was the first - and definitely last - time I have shopped with JB Hi-Fi. In future I will be avoiding them. Extremely disappointing.

I purchased a game and they sent to my wrong email. I tried along 4 months to get the code but they can’t manage that really simple task. I hope never more buy anything from jb hi fi

Ordered a product (small tech item) for delivery, as it wasn’t available at a store near me. Paid for the most expensive delivery option. To be delivered today. The quoted delivery window gradually moved from 8:48am earliest, to the last being between 4:14 and 6:14 pm.
At 5:03 pm I get a message that delivery was attempted unsuccessfully, and they will let me know where to collect it eventually.
I was home and very near the front door ALL DAY. If anyone comes to my door, my dog barks. Not today. Absolutely no way they came here. No card was left.
Why should I pay for such a fake “delivery” service?
UPDATE - the shifting delivery times began again next day, 30 Jan. No further mention of attempted delivery. Delivery time on SMS started at 9:50 am, then drifting later and later, until parcel finally delivered at 1:33 pm.
Happy it is over. Will never use JB Hifi delivery again. They used Team Global Express.

Attended JBHIFI at Carousel on the 24th Jan 2026 and Mathew assisted me with my query regarding my faulty Charge 6 FitBit. He did not weigh me down with senseless excuses, as has happened here in this store, in the past. What a delightful and patient young man. Professional and friendly. I used to dread coming into JB HIFI but Matt and Joel make the visit worthwhile. They didn't try to fob me off to "squaretrade". Joel has moved on now. I will always remember Joely's sincere and caring attitude. Thank you both for caring - you are both champions.
Love your work - Misty :)

JB Hifi sells Electrolux vacuum cleaners that they know don’t have replacement filters available in Australia! Very dodgy. Now I am stuck with a 6 month old vacuum cleaner in perfect condition that I need to bin. This company will do anything to make money.

I received assistance from a team member in the tech department and was pleasantly surprised by how knowledgeable he was about the different speaker options, which made the decision well informed and easy.

Very disrespectful attendant at the paying counter today at 12:23 in Bendigo.
Very snappy and extremely rude and condescending.

Also, person on the floor was not helpful and didn't appear to care about any of my queries. Very offhand.
Very disappointing and upsetting

This has been the most frustrating online shopping experiences.

My delivery window was clearly scheduled between 12:00 PM and 2:00 PM, yet I received an SMS at 8:15 AM, followed by another at 8:30 AM stating the parcel was “unable to be delivered.”

I had two colleagues in the office from 8:00 AM, both of whom confirmed that no one attended, no doorbell was rung, and no card was left in the mailbox.

What made this even worse was JB Hi-Fi customer service’s response. After contacting JB Hi-Fi for support, I was told that I could call an Uber! That is an incredibly unprofessional and disrespectful response for a paid delivery service.

Update: Tracking now shows “Check address – held in depot.” The parcel was scanned at Woolloongabba and marked “Unable to locate delivery address,” which strongly suggests no delivery attempt was ever made.

This is not a delivery service, and the lack of accountability from both the courier and JB Hi-Fi is completely unacceptable.

Had to wait 3 hours to talk to a customer representative just to cancel one order! If you want to talk to them without having to call the wait time is 3-5 days. They most likely only have one person working the phone. The worker, however, was very efficient and it only took around 2 minutes to cancel the order.