JB Hall Funeral Directors Reviews 

88
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Everyone has been professional, warm and supportive. Guidance, patience and understanding was provided in abundance by Jen throughout the process. On a lighter note , given that one day we will all tr... See more

Company replied

Rated 5 out of 5 stars

Jen and her colleague Carey were very caring and thoughtful during the whole process. Respectful and professional as they guided me through each stage and after the funeral. Jen arranged the flowers f... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I was becoming quite ill myself by the time the funeral came around but was able to attend and thought everything went as well as it could. My late sister having used the company when he... See more

Company replied

Rated 5 out of 5 stars

After the recent death of my father, JB Hall, were excellent in helping us through this very difficult time. Jen and Suzanne were both compassionate in carefully leading us through the decisions that... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home
  3. Non-Bank Financial Service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. JB Hall Funeral Directors are based in Wokingham and are available 24 hours a day, 7 days a week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

1 review in the last 12 months

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Rated 5 out of 5 stars

How to say goodbye …

The service we received was outstanding for what is one of the worst experience of my life saying goodbye to a Daughter. They were kind thoughtful and showed great respect to us all.

5 April 2023
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Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were so kind and thoughtful and showed great respect whilst arranging your daughter's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Seamless and heartfelt service

Jen at JB Halls made our experience seamless. She was everything you could have wished for when having to plan a funeral for your mum. The actual day went without a hitch and ran smoothly. The flowers around the wicker coffin were stunning. The florist they used did an exceptional job and mum would have been so pleased. It was just what she would have wanted

5 April 2023
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Reply from JB Hall Funeral Directors

Thank you for taking time to leave a review. We are pleased that Jen at JB Hall made the experience of arranging your mum's funeral so seamless and that the day went smoothly.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Low Stress Funeral

What made the experience good? Good question, mostly I feel it was the lack of stress, everything went off well, no calamities, very professional

24 January 2023
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Reply from JB Hall Funeral Directors

Dear Mr Smith

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Halls were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Outstanding professional service from…

Outstanding professional service from start to finish.
Jen Ivory is a credit to JB Hall- the care and attention to detail is outstanding & she goes above and beyond to ensure that what is a difficult time runs as smoothly as possible.
The pallbearers, cars etc and all involved provide a truly impressive service, everything is very clean, and all are very smart, professional and courteous.

25 January 2023
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Reply from JB Hall Funeral Directors

Dear Sara,
Thank you for taking the time to leave such a positive review. We are glad that Jen and the funeral team on the day were able to offer such an impressive service.
We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Very Professional Service

Thanks for making my mum's celebration of life run in a very smooth and with dignified manner.

26 January 2023
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Reply from JB Hall Funeral Directors

Dear Mr Davidson

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Halls were able to offer the best care, support and experience whilst arranging your mum's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Fantastic service

Really pleased with the service and would highly recommend

24 January 2023
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Reply from JB Hall Funeral Directors

Dear Louise

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Caring at time of need

This is the second funeral I have used JB Hall Finchampstead Road Wokingham, first my brother and now my Husband. Their attention to detail is second to none and I wouldn’t hesitate to recommend them to anyone

19 January 2023
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Reply from JB Hall Funeral Directors

Dear Gail

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience whilst arranging your brother's and now your husband's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

First class service throughout the…

First class service throughout the whole experience. Would happily recommend them.

10 January 2023
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Reply from JB Hall Funeral Directors

Dear Paul

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Mr Rush,
Thank you for taking the time to leave a review.
We are pleased that our colleagues in our JB Halls branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Compassionate and supportive…

Compassionate and supportive throughout. Good communication and helpful staff

16 December 2022
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Reply from JB Hall Funeral Directors

Dear Vivienne

Thank you for taking the time to leave a review. We are pleased that our colleagues at J B Halls were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Mrs Maureen Elizabeth brown

The Whole Team were caring patient and very kind throughout the whole process. Everything was done with careful consideration and I would certainly recommend JB Hall

15 October 2022
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Reply from JB Hall Funeral Directors

Dear Barry

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were so caring, patient and kind.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

A very professional and compassionate…

A very professional and compassionate service. My mother's funeral was well organised and their support both before and during the event was a key factor.

16 November 2022
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Reply from JB Hall Funeral Directors

Dear Andy

Thank you for taking time to leave a review. We are pleased that our colleagues in JB Halls were so professional and compassionate whilst arranging your mother's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Well organised

Well organised. Constantly in contact so we were confident about the arrangements. Karen was very helpful and always available to discuss anything.

1 November 2022
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Reply from JB Hall Funeral Directors

Dear Mrs Saffin

Thank you for taking the time to leave a review. We are pleased that Karen in our JB Halls branch was so helpful.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Unfortunately I was becoming quite ill…

Unfortunately I was becoming quite ill myself by the time the funeral came around but was able to attend and thought everything went as well as it could. My late sister having used the company when her husband passed away about 4 years ago. It seemed natural to make the same choice.

24 October 2022
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Reply from JB Hall Funeral Directors

Dear Phillip

Thank you for taking the time to leave a review. We are pleased that our colleagues in our JB Halls branch were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

very good service

31 October 2022
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Reply from JB Hall Funeral Directors

Dear Mr Chandler,

Thank you for taking the time to leave a review.

We are pleased that our colleagues at JB Halls were able to offer the best care, support & experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

A lovely compassionate company

A lovely compassionate company in all departments. They were extremely helpful and patient, making the whole experience as smooth as possible. Every aspect was very professional and we can highly recommend them.

20 October 2022
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Reply from JB Hall Funeral Directors

Dear Jennifer

Thank you for leaving a review. We are pleased that our colleagues at JB Hall were so helpful and patient and made the whole experience as smooth as possible.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

A wonderful funeral for my mum

Karen at JB Hall helped me to organise a beautiful service for my dear mum who recently passed away. everything was dealt with with kindness and compassion by Karen and by Dave and his team on the day.

6 September 2022
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Reply from JB Hall Funeral Directors

Dear Jackie

Thank you for leaving a review. We are pleased that Karen at JB Hall was able to support you with kindness and compassion whilst dealing with your mum's funeral.

We will pass on your kind words to Karen, Dave and the team.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Professional service

A helpful, friendly and professional service which took personal circumstances into consideration.

17 August 2022
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Reply from JB Hall Funeral Directors

Hi Ms Sinclair, thank you for taking the time to review our store. We appreciate your kind comments about our instore colleagues and will pass these onto the Store Manager to share with the team. Thanks, Elisha

Rated 5 out of 5 stars

Great Service

This is the feedback I provided to Karen at Wokingham.

Hello, Karen,
Just wanted to say ‘thank you’ again for looking after the love of my life while she was in your care. I appreciate that I paid for it, but you and your team went above and beyond as far as I was concerned. The family who came to see Carol all commented on how helpful you were.
The funeral cortège team were very respectful and the man in charge (sorry, I have forgotten his name in my brain fog) was polite, respectful, helpful and explained everything to me that was happening. I am only sorry that I forgot to take some cash with me as I would have tipped them.
Sarah-Jane did your company proud. Everyone who attended said what a wonderful celebrant she was and how she brought Carol to life, explaining what she meant to all of us and us to her. She is a genuine credit to your company.
My mother-in-law, who is not known for her praise gave me a huge hug and told me that the funeral was “bloody perfect”.
Thank you,

Neil Olney

9 August 2022
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Reply from JB Hall Funeral Directors

Dear Neil,

Thank you for taking the time to leave such a positive review. We are pleased that Karen, the funeral conductor and celebrant were able to offer such a high standard of care and support. We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

A wonderful caring team at JB Hall

A wonderful caring team at JB Hall. Karen, Jo and the rest of the team could not have done more to help me at a difficult time. You are all amazing.

26 July 2022
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Reply from JB Hall Funeral Directors

Dear Ellie,
Thank you for taking the time to leave a review. We are pleased that Karen, Jo and the wider team were able to offer the best care, support and experience during this difficult period. We will pass on your kind words.

Kind regards
Claire McGinty
Client Experience & Aftercare Manager

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