JB Cookie Cutters Reviews 397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and accuracy, often noting that items are exactly as described and pictured. The ordering process is frequently highlighted as easy and efficient, with many people appreciating the quick and safe shipping, often receiving their items earlier than expected. However, some customers mentioned issues with incorrect sizing for stencils, leading to frustration when trying to match them with cookie cutters. A few other people also felt that some stencils had too many loose cut-out areas, and there was an isolated report of a broken item upon arrival.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the great quality of the cookie... See more

Quality

Customers consistently express satisfaction with the quality of products. Reviewers frequently praise the... See more

Order

Reviewers highlight positive aspects of their orders. Customers frequently mention receiving their packages... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a custom stencil to spray paint an old script VanHalen logo on my guitar case. JB Cookie Cutters told me what to do, and they delivered with flying colors! It was fast, and delivered well p... See more

Rated 5 out of 5 stars

We are happy customers - we lost something needed for a party - JB Cookie Cutters mailed out a cake topper to us only a few hours after receiving our order - we got it in time and were very pleased wi... See more

Rated 5 out of 5 stars

The stencils were perfect size for the project needed. Your website provided an accurate picture and offered various sizes. It was easy to locate all toy story characters once I remembered their nam... See more

Rated 5 out of 5 stars

I have purchased several different items. Every item has been exceptional. Exactly as described. The one thing, I would like to see come with the order would be a colored picture as is shown on websit... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

JB Cookie Cutters make custom cookie cutters in almost any design you can imagine. From Batman to your favorite Disney characters, we have it all! Order online!


Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Unique cookie cutters

They were the only ones selling the very specific cookie Cutters I need. The shipping was super fast and I apperchiate they provided guidance on how to clean them. I would definitely buy again.

24 January 2024
Rated 1 out of 5 stars

I ordered a Godzilla Cookie Cutter

I ordered a Godzilla Cookie Cutter, reading very careful to the description to make sure I get a cookie cutter NOT a font cutter. The product description said Cookie Cutter, so I ordered it. The dough won't even come out of the cutter even after flouring the heck out of the cutter. I'm very disappointed because now I have go to my customer and tell them I have nothing to fill their order with for a Birthday on Saturday.

25 January 2024
Unprompted review
JB Cookie Cutters logo

Reply from JB Cookie Cutters

Hello Deanna,

I apologize that you're experiencing issues with the cutter. If you would like assistance, please feel free to contact us at info@jbcookiecutters.com. We can provide you with information on how to work the dough with the cutter or discuss the option of returning the item for a refund.

Thank you,
JB Cookie Cutters Customer Support

Rated 5 out of 5 stars

Highly recommend

I have ordered a lot of cookie cutters and they are very well made. The website is set up very well and I can always find what I am looking for and shipping is quick.

23 November 2023
Rated 5 out of 5 stars

Hell yeah JB!!!

Hell yeah JB!!!! I love the product and it came fast!!! Ive been doing cakes for 16yrs and have never gotten products so fast!!! Definitely will be a returning customer Katie's kakes loves you guys keep up the great work!!!

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Love your cookie cutters

Love your cookie cutters. I have many. The height of each one makes it easy for cutting cookies and fondant. Got one from another company and is was not as high as yours and it didn’t work well with cookie dough

24 October 2023
Rated 3 out of 5 stars

Great detail but too detailed to use as cutter

Perfect likeness of Jurassic Park Logo with great detail BUT, too detailed. This may work on top of a cookie or dough as an impression but it does not work as a cutter. The spaces are too tiny and the dough breaks and gets stuck in the “cutter”. Couldn’t use it.

23 September 2023
Rated 1 out of 5 stars

Sure it has guidance re sizing but it…

Sure it has guidance re sizing but it would be very helpful when selling something 2" small of anything. I ordered "Happy Birthday" cutter and was thinking would be an individual or at least be able to read it. I couldn't have been more wrong. The entire lettering was squeezed into 2" making it impossible to even read it. Why wouldn't anyone caution this? When I left the review on their website, it did not get published.

11 September 2023
Unprompted review
JB Cookie Cutters logo

Reply from JB Cookie Cutters

Hello, I am sorry the cutter did not work for you :( We are happy to work with you to resolve the issue. Please contact us at info@jbcookiecutters.com

Rated 5 out of 5 stars

Shipment went by really fast

Shipment went by really fast, quality was good and I honestly really like these cutters! It's a little complicated with the more detailed designs, with eyes, hair, nose the smaller details. theres a lot of cutters for all that, and it does get confusing trying to figure out which small cutter is for the eyes and ears, etc.. but it was good overall!

24 September 2023

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