JayWay Travel Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting how it transforms vacation planning into a stress-free and seamless process. Many people appreciate the detailed itineraries, well-chosen accommodations, and efficient transportation arrangements, which contribute to a truly wonderful and customized travel experience. Reviewers frequently mention the helpfulness and knowledge of the staff, including local agents, drivers, and tour guides, who go above and beyond to ensure a smooth and enjoyable trip. However, some customers were not happy with the contracted personnel, specifically mentioning an incident involving a driver. This indicates that while the overall service is highly regarded, there can be occasional issues with third-party contractors.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the personalized and seamless travel... See more

Holidays

Customers consistently note positive experiences with holidays, praising the ease of planning and the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness,... See more

Location

Users describe positive interactions with location, consistently highlighting that hotels were in ideal,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as seamless, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jayway took the time to understand what was important to us. The hotel recommendations were spot on! The transfers could not have been anymore efficient! Also utilized many of their suggestions for th... See more

Rated 5 out of 5 stars

Planning our trip was through jayway was the best choice we made. After trying to plan a multi 4 City vacation across the northern Italy area on our own we found ourselves lost with the amount of pl... See more

Rated 5 out of 5 stars

Jay way allowed us to enjoy independent travel in Poland with fantastic background support. They took our initial vision, worked closely with us and created something wonderful. Transfers, hotels, gui... See more

Rated 5 out of 5 stars

JayWay has planned major trips for us to Croatia (4 of us) and Italy (2 of us.) We let them know, when, places, our interests. we end up with wonderful hotels, excellent tour guides and all the deta... See more


Company details

  1. Travel Agency

Written by the company

We are a boutique tour operator specializing in custom tours to Europe since 2006. We have helped thousands of travelers enjoy seamless vacations with complete peace of mind. Imagine a multi-city European tour designed with your preferences in mind that runs like clockwork. You specify the dates, places you want to see, type of accommodations, and your interests. Our US-based travel advisors in conjunction with our European staff will prepare your tailored itinerary. We'll make any adjustments necessary until you're completely happy. You leave the hard work of the logistics and arrangements to us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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Rated 5 out of 5 stars

European Vacation

We have used JayWay twice for European vacations. JayWay's planning, recommendations, and support of its clients while on vacation is outstanding. JayWay's local contact is always immediately available and has been able to solve any problem or change in itinerary efficiently. With JayWay there isn't much you have to be concerned with as it relates to all of the support, transportation, or facilities that are included in your itinerary. All you need to do is to enjoy your vacation. JayWay is always there to ensure you have the best experience. A 5+ star company in every respect.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

The Baltic States

I would highly recommend JayWay to everyone. The Baltic tour was wonderful, very well organized and I want to truly thank Adam Vanek again for the accommodations that he made for me, his kindness and compassion. Melita, thank you also for coordinating such a fabulous trip.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Trip to Croatia

In the past I have done the research and planned my own vacations. This time, I wanted to use a company that would reduce my time and effort. JayWay took my requests and customized the trip I wanted, booked the hotels, drivers, transfers and took care of every detail, along having our own personal contact and concierge. They were professional, helpful, knowledgable and friendly. I will recommend to my friends and family and plan to use them again for future travels.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

JayWay Travel takes care of people…

JayWay Travel takes care of people every step of the way. Initially, getting to know you and what you want out of your travels and then planning an amazing trip. The choices of accommodations and excursions are wonderful and the guides are just the best.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

The hidden Gem of Europe

Jayway travel itinerary planed was amazing and all our wishes were met. From pick up from the airport with our guide Taya on July 31st 2024 (who we were with for the entire trip) to drop off to airport on August 5th 2024: we were indulged in the Slovenian way of life and shown the beauty of the country, people and culture. Our guide Taya was knowledgeable about her country and made us at ease. Our itinerary was followed and we were able to be guided to experience the country outside the boundaries of our itinerary. Taya went above and beyond to make as welcome, comfortable and be Slovenians during our stay.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

The Best Travel Company

If you are looking for a travel experience that is tailored to perfection, JayWay Travel is your answer. Denis, our local rep, anticipated our every need, turning our trip into a seamless tapestry of luxury and spontaneity that we cannot wait to experience again.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Our experience with Jayway Travel…

Our experience with Jayway Travel Agency planning our family trip to the South of France and Belgium was nothing short of exceptional. As a family of five, we needed meticulous planning and seamless coordination, and Jayway delivered flawlessly.

From the moment we arrived, every detail of our trip was perfectly arranged. The drivers were punctual and courteous, making our transfers between destinations effortless. Accommodations selected by Jayway were not only comfortable but also conveniently located, enhancing our overall experience.

What truly set Jayway apart was their responsiveness and flexibility. They were always available to assist with any questions, accommodate last-minute changes to our itinerary, and make reservations for activities and dining that suited our family's preferences.

I recommend Jayway Travel Agency to anyone looking for a personalized and stress-free travel experience. Their dedication to customer satisfaction and meticulous planning ensure that every trip they plan is memorable and enjoyable.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Jayway - what a positive experience - Croatia

As I have already told many of my friends and family, the process is easy , do your research and the best part is that once your trip is booked all you have to do is pack and show up- they figure out what level of quality you want in hotels and restaurants and met EVERY need- don’t get overwhelmed with all the documents they send you to read - it’s super helpful and will help you choose the tours best suited for you- also don’t be afraid to ask questions if you don’t find exactly what you want to do - they did some custom tours for us
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17 July 2024
Unprompted review
Rated 5 out of 5 stars

There is no need to go it alone when…

There is no need to go it alone when planning a trip to Italy! Jay Way covered everything from airport transfers, to hotel recommendations at 3, 4 and 5 star levels, porter service, train ticketing, etc. They will also provide ideas for restaurants and the best excursions for you as well as pre-book so you can skip both the stress of finding the right tour provider and the line at the attractions! Every details is thought of and you will be treated like honored guests by every person that connect you with along the way!

24 July 2024
Unprompted review
Rated 5 out of 5 stars

A gem I found in the internet.

We found JayWay Travel while looking in the internet. We were going to Paris and Amsterdam and we have no qualms of using their service again and again. Karen was our host on this trip (6/23 to 7/8) and he made considerations to one of the member of our group who is disable. Karen helped us in renting wheelchair for her on both countries. He went far and beyond the scope of his work. The tour guides assigned to us were all exceptional to my eyes. So kudos to all who work for JayWay Travel. Highly recommended.

23 June 2024
Unprompted review
Rated 5 out of 5 stars

Our trip was perfectly planned and…

Our trip was perfectly planned and exceeded our expectations. Our local Croatian host Martina was fantastic, always quick to respond to queries. Highly recommend for those looking for a custom planned worry free travel experience.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, organized, thoughtful

Having a local contact was so amazing. Martina went above and beyond, from helping to communicate with local restaurants and changing reservations to getting our passports from Split to Rovinj when we accidentally left them in the safe. She was so organized and thoughtful. She even met us in Dubrovnik and brought my son a birthday cake! She made our 2 week dream vacation to Croatia and Venice a reality. JayWay made planning so easy and took all the stress out of it.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Such a great trip

Such a great trip. Melita at JayWay listened to my preferences, and then arranged hotels and guides specific to my travel style and interests. Their local guides were terrific and adjusted their plans too after talking to us. Adam, our local fixer, would always reply within minutes if I had a question. I would recommend JayWay Travel without hesitation. Great job.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Taken Care Of

It was so relaxing to know that we were being taken care of, while still being so personal and ""on our own"" instead of with a big group. The worst part was when we were around groups of other Americans that were so demanding and unaware that they were the strangers there.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Make your travel relaxing

My wife and I were planning to visit Croatia from and cruise ship that also visited many countries that we have already been to. Don’t get me wrong, cruising is fun but when it is over, don’t you feel like to need a vacation to relax? We started looking for alternatives for traveling to Croatia and stumbled on JayWay Travel. Boy are we glad we did.
From our first interaction via email there was no pressure, just information sharing. JayWay provided a travel template that pointed out places that they recommended based on our likes and dislikes. They provided all transportation, hotel choices for us to select, tickets to special attractions, and lists of dining options in each town that come highly recommended. Who knew that Croatia had so many Michelin Star restaurants.

Do yourself a favor if you are planning to visit Croatia or anywhere in Europe and let JayWay help you plan a relaxing vacation.

John and Connie R., Loveland, Ohio June 2024

15 June 2024
Unprompted review

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