JAYLEY Reviews 

1,811
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous, unique designs, exceptional overall quality, and wonderfully soft materials of the clothing items available. Consumers also mention that packages usually arrive remarkably quickly and are always carefully wrapped in protective tissue. However, some reviewers were not happy with customer service interactions and found the return process rather complicated and frustrating. Some people experienced frustrating issues with receiving completely incorrect items or missing essential parts from their online orders. Buyers additionally noted that dealing with support agents when trying to resolve these problems proved quite difficult.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the beautiful, unique designs and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise super fast delivery and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise the easy online process... See more

Customer service

Reviewers express deep disappointment regarding customer service, frequently stating that support teams... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

My enormous fluffy coat arrived within three days and fits perfectly. The packaging was appreciated , not squashed into a bag but gently wrapped in tissue paper inside a roomy box. This is the second... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more


Company details

  1. Fashion Designer
  2. also in
  3. Clothing Store

Written by the company

Luxury Women's Fashion Brand


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,811)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery, disappointed with design of product

Everything regarding delivery and customer service was excellent.
I really loved the design and materials used for the bag. However in use the clips to the bag randomly come undone and on the most recent occasion lost the contents of my bag in the road and the loss of a pair of reading glasses.

25 March 2024
Rated 2 out of 5 stars

I am returning the item

I am returning the item. It looked really nice and just like the pictures but then I saw the name JAYLEY cut out at the back and if I had known that was there I would never have bought it, makes it look tacky. As JAYLEY don’t do free returns postage this is costing me money, you should show this on the website

28 March 2024
Rated 5 out of 5 stars

Stylish and extravagant Jaybel coat!

My experience with Jaybel was great. I bought a coat, and I love it. Jaybel's coat is amazing, stylish, and extravagant. Next-day delivery is really good service. I suggested that Jaybel Company please make bigger sizes because ladies in size plus would buy our company clothes too. Thank you. Galina.

7 March 2024
Rated 5 out of 5 stars

Great Joyce …

I have just purchased from this company and the quality and correspondence is superb! I am so happy with my coat and to stand out from your every day brands is amazing!

7 March 2024
Rated 5 out of 5 stars

Good service

Good service, unfortunately the beautiful items I ordered were one size which wasn’t big enough for a size 14
I have returned and am waiting for a refund

13 March 2024
Rated 5 out of 5 stars

So stylish!

I loved the clothes - a beautiful cape & a fur edged wrap reduced by 70% - arrived quickly & nicely packaged in a box individually wrapped in yellow tissue paper with a pink ribbon - very happy & will definitely be purchasing from Jayley in the future

10 March 2024
Rated 5 out of 5 stars

10STARS

Excellent service and very professional. Products are of excellent quality and very good value for money. Very pleased all round.

8 March 2024

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