Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
Company replied
Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo.ie
Hi Christopher
Thank you for your positive feedback!
We are thrilled to hear that you are very happy with your purchase and that the delivery was prompt.
If you have any further questions or need assistance, please do not hesitate to contact us.
We appreciate your support.
Best regards,
Søren - Japebo
It arrived quickly
9 April 2024
Reply from Japebo.ie
Thank you for your feedback. We are pleased to hear that your order arrived quickly. Your satisfaction is important to us, and we strive to provide efficient service to all our customers.
If you have any further feedback or questions, please do not hesitate to contact us.
Best regards,
Johanna, Japebo
Speedy delivery and as described.
10 April 2024
Reply from Japebo.ie
Hi Maire
Thank you for your positive feedback!
We are thrilled to hear that you are satisfied with our speedy delivery and that the product met your expectations.
We appreciate your support and hope to serve you again in the future.
Best regards,
Søren - Japebo
Item as described and prompt delivery!
18 March 2024
Reply from Japebo.ie
Hi Margaret
Thank you for your kind words!
We are pleased to hear that you found the item as described and that the delivery was prompt.
We strive to provide a positive shopping experience for all our customers.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Søren - Japebo
Worth it
Bit expensive, but i know they are good quality, very happy with the tubes and domes
13 March 2024
Reply from Japebo.ie
Thanks for your feedback. I fully understand that it may not look as much for the price, But i assure you that these items are highly engineered to provide you the best possible Sound quality and that unfortunately comes with a cost.
Thanks again for shopping at Japebo
Reply from Japebo.ie
Thank you for your positive feedback! We are delighted to hear that you received your order promptly and that it was correct. We strive to provide fast delivery and great value to all our customers.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
Thank you for choosing us!
Best regards,
Johanna, Japebo
Good purchasing experience. Quick delivery of my order and prompt…
Quick delivery of my order and prompt appropriate response when it turned out one item was of incorrect size. I was sent a replacement + a post paid package to allow me to return the first.
3 March 2024
Reply from Japebo.ie
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive purchasing experience with us. We strive to provide quick deliveries and excellent customer service, and we're glad we could promptly address the issue with the incorrect item size.
Your satisfaction is important to us, and we appreciate your understanding and patience. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Hi Philip
Thank you for your positive feedback!
We are delighted to hear that your order was delivered on time and that the product met your expectations.
If you have any further questions or need assistance, please do not hesitate to contact us.
We appreciate your support and hope to serve you again in the future.
Kind regards,
Søren - Japebo
Reply from Japebo.ie
Hi Mike
Thank you for your positive feedback on our product inventory and service.
We are pleased to hear that you had a great experience with us.
If you have any further questions or need assistance, please do not hesitate to contact us.
We appreciate your support.
Kind regards,
Søren - Japebo
Very speedy delivery
Ordered on Monday evening, received delivery on Friday!
Order was 100% correct, hearing aid filters and cleaning tools.
27 February 2024
Reply from Japebo.ie
Hi Rosemary
Thank you for your feedback!
We are delighted to hear that you received your order promptly and that everything was correct.
We appreciate your business and hope to serve you again in the future.
If you have any questions or need further assistance, please don't hesitate to contact us.
Kind regards,
Søren - Japebo
Reply from Japebo.ie
Hi Therese
Thank you for your positive feedback!
We are glad to hear that we were able to assist you promptly by exchanging your wrong order.
Customer satisfaction is our top priority.
We appreciate your understanding and hope to serve you better in the future.
Kind regards,
Søren - Japebo
Speedy delivery
Speedy delivery and items were ideal for what I needed them to remove filters
21 February 2024
Reply from Japebo.ie
Hi Grace
Thank you for your feedback!
We are delighted to hear that you found our delivery speedy and that the items were perfect for your filter removal needs.
If you have any more requirements in the future, feel free to reach out.
Warm regards,
Søren - Japebo
Item as described and very fast…
Item as described and very fast delivery. I would have no hesitation in recommending this company. Excellent thank you, will use again.
5 February 2024
Reply from Japebo.ie
Hi Eamon
Thank you for your positive feedback!
We are glad to hear that you are satisfied with the item and the fast delivery.
We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Søren - Japebo
Arrived as ordered
4 February 2024
Reply from Japebo.ie
Thank you for your review. We are glad to hear that your order arrived as ordered. If you have any further questions or concerns, please feel free to contact us.
Thanks again for your order, I hope that we can deliver to you again.
Excellent everything
Excellent service, fair price, correct product and delivered from Denmark to south west France in a few days. I will be using again.
31 January 2024
Reply from Japebo.ie
Thank you for taking the time to write such a positive review on Trustpilot. We are thrilled to hear that you had an excellent experience with our service.
At Japebo, we strive to provide exceptional service, fair pricing, and ensure that our customers receive the correct product. We are delighted to know that we met your expectations in all these aspects.
Furthermore, we are pleased to hear that your order was delivered within a few days. Our dedicated team works hard to ensure timely delivery, and it's rewarding to receive such positive feedback.
We appreciate your trust and look forward to serving you again in the future. Should you have any further inquiries or require assistance, please do not hesitate to contact us.
Best regards,
Per - Japebo
Reply from Japebo.ie
Thank you for taking the time to provide feedback. We are pleased to hear that you have experienced quick response and action from our team.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Hi Derek
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you found our service and delivery to be excellent and fast.
Customer satisfaction is our top priority, and we always strive to provide a seamless and efficient experience for our customers.
Your positive feedback serves as a great motivation for us to continue delivering the best service possible.
If you have any further feedback or any additional needs in the future, please do not hesitate to reach out to us.
Thank you once again for choosing us, and we look forward to serving you again soon.
Best regards,
Søren - Japebo
Good communication and quick dispatch !
29 November 2023
Reply from Japebo.ie
Hej Donal
Thank you for taking the time to leave a review on Trustpilot.
We are delighted to hear that you had a positive experience with us.
At Japebo, we strive to provide excellent customer service, and we are glad that our communication met your expectations.
Our team works hard to ensure that orders are dispatched promptly, and we are pleased to hear that you received your order quickly.
We greatly appreciate your feedback and the 5-star rating you have given us.
It motivates us to continue delivering the best possible service to our valued customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
We are here to help.
Thank you once again for choosing Japebo.
Kind regards,
Søren - Japebo
Reply from Japebo.ie
Hi Niko
Thanks for the 5-star rating here on TrustPilot of Japebo
Hope to give you the same exact, excellent service and delivery as this time, soon again.
Thanks for shopping at Japebo
Kind regards
Søren - Japebo
Amazing fast delivery and simple ordering facilities
I made this purchase based on the amount of relevant information supplied by Japebo and the ease of ordering and paying for the item, on top of that the speed at which the parcel was delivered was exceptional.
Thank you very much Japebo.
26 October 2023
Reply from Japebo.ie
Hi Patrick
Thank you for the 5-star rating of Japebo here on TrustPilot.
Hope to give you the same fast delivery service soon again.
We are allways glad to help out with the orders - if you are in need of our help again regarding products or services then please write us on email and we will try and solve it for you.
Hope you have a nice day
Kind regards
Søren - Japebo
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