Japan Crate lets us reconnect with Japan right from our living room. Though we’re miles away, every crate makes it feel like we never left. It’s the food that transports us, and Japan Crate does it pe... See more
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See what reviewers are saying
Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only l... See more
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Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased! Thats what I like with Japan Crate. The other cool thing is their Instagram account wich I find really nice... See more
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I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was... See more
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Company details
Information provided by various external sources
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
Contact info
Los Angeles, United States
- japancrate.com
3.8
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japan Crate
Hi Loretta! We're so glad you love the treats! It's always a joy to hear that our customers are happy with their purchases. Thank you for your kind words and support. (⌒‿⌒)
Delivery and items
At times, delivery of shipments may be slower than expected and could experience delays.
There are certain products that we don't consume because of our dislike for their taste, resulting in their disposal.
9 August 2023
Reply from Japan Crate
Hi Diana! We appreciate your understanding and patience when it comes to the delivery of shipments. While we always strive for prompt and efficient delivery, there might be instances where factors beyond our control can lead to unexpected delays. Rest assured, we are constantly working to minimize any potential disruptions to ensure that your orders reach you in the best possible timeframe.
Furthermore, your feedback about certain products is greatly appreciated. We're sorry to hear that there are items you dislike due to their taste. We constantly strive to enhance our product offerings and your input is invaluable in helping us improve. If there are specific products you'd like to see improved or alternatives you'd prefer, please don't hesitate to reach out.
Thank you for being a valued part of our community, and we look forward to serving you better in the future.
Hello Japan Crate team
Hello Japan Crate team! (◍•ᴗ•◍)❤ I wanted to thank you for making me happy with a variety of sweets and colorful, interesting design of the boxes. (◕ᴗ◕✿) I liked almost everything from the contents of the box, but the drink in the bottle impressed me the most.^^ I look forward to the next order to enjoy the taste experience again. (◔‿◔)
7 July 2023
Reply from Japan Crate
Hi Diana! We are thrilled that you love our treats! Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best experience around. Have a great day and thanks for trusting us! (＾▽＾)
Great Stationary Box
The products I receive monthly are unique and handy. The items are worth the amount I pay for it. Recently, my crates have been arriving later than usual and I did not receive an update until I emailed the company. However, customer support was very kind and quickly updated me on the situation.
11 August 2023
Reply from Japan Crate
Hi Daniela! We are thrilled to hear that you had a great experience! We are happy that you love our crate and we appreciate your support. We are looking forward to continuing to serve you. Have a great day and thanks for choosing us! ＼(＾▽＾)／
less snacks in June and I got the cart…
less snacks in June and I got the cart only after the middle of the month, the snacks wasn't that good and you take off the bag of kit kat and give 1-2, the only thing that really I enjoyed its the katana pan, and July cart still didn't got, a lot of time you give the some snacks that on first time wasn't good and I am paying to much for shipping is cost me 65$ and very late
10 August 2023
Reply from Japan Crate
Hi Pazit! We want to extend our sincere apologies for any inconvenience you've experienced with our recent snack crates. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns.
We understand your disappointment with the delay and the snacks that didn't meet your expectations. We're actively working to improve our snack selection, and we assure you that the Kit Kat bag will make its return in the upcoming crates.
To provide you with more insights about your subscription and the improvements we're making, we'll be sending you an email shortly.
Thank you for your continued support. Have a great day!
10 out of 10!!!!!
8 August 2023
Reply from Japan Crate
Hi Bianca! We're really glad to know about your experience! Thanks for the feedback. We really appreciate it! Have a great day! ＼(＾▽＾)／
They won't respond
They won't respond, so redoing one here. I was correct in my previous review. I finally got the one I ordered on JULY 10th and got the one for August. Fantastic. The one I specifically said I ordered it for was never shipped and they just went, "here, have this one, it's fine".
7 August 2023
Unprompted review
Reply from Japan Crate
Hi Rei! First and foremost, I want to extend my sincere apologies for the delay in responding to your previous review. Our team has been overwhelmed with a high volume of customer support emails, and we are diligently working to catch up and address each concern.
I am aware of the situation you described regarding your order. I'm not really sure what went wrong and we need to further investigate this.
Also, I'd like to inform you that we have already responded to your email regarding this matter and are eagerly awaiting your response.
Lastly, I want to clarify that we value your feedback here on Trustpilot; however, if you have immediate concerns that need addressing, our direct customer support email is the most efficient way to get assistance. We acknowledge your frustration, and we are committed to ensuring a smoother experience moving forward.
Have a great day!
Absolutely love these boxes!!!
Absolutely love these boxes every month!! Full of yummy and interesting items! My daughter and I love trying all the new things.
7 August 2023
Reply from Japan Crate
Hi Tara! It brings us joy to know that you enjoyed our treats! We are happy to hear that your experience with us was a positive one. Thank you for your trust, and we look forward to continuing to serve you. Have a great day! (〃＾▽＾〃)
lovely idea!
Japan is a very special place to my heart, and being able to check out and try new things there in my hometown makes me happy. I love the themes you create and follow with your monthly crates. Keep up the excellent work, and I can’t wait to get my first crate ☺️
3 August 2023
Reply from Japan Crate
Hi Razan! Your love for Japan is heartwarming! We can't wait to share the joy with your first crate. Stay excited for the wonderful experiences ahead! Thanks for the feedback! We really appreciate it. Have a great day! ＼(٥⁀▽⁀ )／
Don’t bother emailing them
Don’t bother emailing them, Just leave reviews because that’s the only way you’ll get a response from them… I originally made a review on 7/11/23 for a partial missing order and they responded asking for my “order number and that they would look into it.” I have not heard back from them since. I tried to give them the benefit of the doubt but it’s been over a week and I should ATLEAST have some type of update….. at this point just cancel my future orders that have been already paid for…
11 July 2023
Unprompted review
Reply from Japan Crate
Hi Melissa! We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations.
Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations.
Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight.
We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly. Our customer support team will be reaching out to you shortly with an update and to ensure that your concerns are fully addressed.
Fulfillment time too slow
Fulfillment time too slow, not worth it for the money.
I have ordered my first Japan Crate 20+ days ago, last night I had to cancel it due to exhaustion. Plus counting it’s almost 50€ per month (additional taxes/duties upon arrival in Eu) it’s way too much I can afford.
It’s way too convenient to visit my local Asian shop. What a shame, I really was looking forward to try them for once.
I would suggest to lower the subscription costs and fasten up the fulfillment time.Thank you
17 July 2023
Reply from Japan Crate
Hi Simona! First of all, thank you for complying with Trustpilot Content Integrety Team to provide additional information about your order. Secondly, we're genuinely sorry to hear that your experience with Japan Crate didn't meet your expectations. Cancelling your subscription after such a long wait must have been really frustrating, and we completely understand how exhaustion can play a part in such decisions.
We understand that the cost of the subscription, along with additional taxes and duties upon arrival in the EU, can be quite overwhelming and out of reach for some. Your concerns about affordability are entirely valid, and we want you to know that we're listening.
Regarding your subscription, we have already processed a full refund back to your original payment method, so you should see the amount back in your account by this time. We truly hope this resolves any financial strain you might have experienced.
Additionally, we will be sending you an email shortly to further address your concerns and discuss any potential improvements we have in the works.
Once again, we apologize for any disappointment caused, and we hope that you will consider giving us another chance in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer support. Have a great day!
First off it was a very slow delivery…
First off it was a very slow delivery with no updates, then when the postal service in my country made a mistake and send it back to them, the assured me that they would send it to me again when they got it. Again I got no updates and when I send an email to hear if they had gotten the crate back, I got no answer. Now I'm sitting her with no crate and no money 6 months later..
Edit: after posting this review, I have gotten my money back from them, which improves my experience with them a bit. I'm still at three stars because I had to make a bad review before they took any action to help me.
15 December 2022
Unprompted review
Reply from Japan Crate
Hi Tobias! Thanks for sharing your details. I will send an email shortly and discuss a resolution to your issue. Again, we sincerely apologize for the experience. If you have further concern, please don't hesitate to contact our customer support. Have a great day!
Awesome Service but shipping still…
Awesome Service but shipping still needs work ever since it was switched from DHL.
2 July 2023
Reply from Japan Crate
Hi Omar! Thank you for feedback. We apologize for any issues you've experienced since the switch from DHL. We value your support and are actively working to improve our shipping process for a better experience. If you have further concern, please do not hesitate to contact our customer support. Have a great day!
It was ok
It was ok. Got the May Shinkansen box. Several items in box had expiration dates for May and were previous items from the Sakura box.
16 May 2023
Reply from Japan Crate
Hi there! To clarify, the date on the item is not the expiration date. The date that is mentioned on the packaging of our products such as candies, chips, dried noodles, drinks, and other Japanese snacks, is something that is referred to as shoumikigen (賞味期限), also known as the Best Before Date.
The Best Before Date is the final date that the manufacturer deems the item to be fresh, it is still safe to consume up to 3 months after the fresh date as long as the product is still sealed :)
We hope this helps. If there’s anything else we can help you with, please don’t hesitate to reach out again.
I've always wanted to try it
I've always wanted to try it. So I finally pulled the trigger. I like how many different things will come in it and they are all things I could use for work since I work in an office.
7 July 2023
Reply from Japan Crate
Hi Patricia! It's wonderful to hear about your experience! Thanks for your feedback and we look forward to continuing to serve you. Also, thank you for your trust and support, have a great day! (o_ _)ﾉ彡☆
Good company
6 July 2023
Reply from Japan Crate
Hi Marika! Thank you for taking the time to share your positive experience with us! We are excited to continue serving you. Have a great day!
Give more sneak peeks of other crates
I love Japan Crate! Their new billing date really works for me too. Thanks. I give 4 stars only because there are no sneak peeks of your other crates (Umai, Inku, Doki Doki, and Gatcha).
5 July 2023
Reply from Japan Crate
Hi Stewart! Thanks for the feedback. Though we didn't get a 5 star (*^‿^*), we really appreciate you. Let us know if there is anything we can do to help you. Have a great day!
Great :)
I have ordered in the past before and was confused as to why my order was taking so long. I reached out to the customer service and they replied in a nice thoughtful manner. I now understand why it took so long and I can't wait for my new crate!
5 July 2023
Reply from Japan Crate
Hi Josh! We are happy to hear that you had a great experience! We look forward to continuing to provide you with the best possible service. Have a great day! ＼(＾▽＾)／
Fun, funky flavored snacks
There is a nice variety of snacks in the Japan Crate and it is fun to see all of the new and funky flavors. While I'm not a fan of fish flavored things, I try every one of them just in case I might actually like it. I'd love more variety of drinks though.
5 July 2023
Reply from Japan Crate
Hi Angie! We are thrilled to hear that you had a great experience! We are happy that you love them and we appreciate your support. We are looking forward to continuing to serve you. Have a great day and thanks for choosing us! ＼(＾▽＾)／
Reply from Japan Crate
Hi Brittany! It makes us very happy to hear that you had a great experience. Thank you for your kind words. It is our pleasure to serve you. (o_ _)ﾉ彡☆
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