Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
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My first order.....
Easy to place order online and tracking was very accurate.
24 October 2025
Unprompted review
Reply from Japan Figure
Dear Marilyn,
Thank you so much for your amazing feedback! 😊 We truly appreciate your kind words about our team and communication. It means a lot to us to hear that you’d shop with us again and even recommend us to your friends — thank you sincerely for your support! 🙏✨
Items purchased arrived in good…
Items purchased arrived in good condition and the price was reasonable. The reason for only two stars is for the very long time to fulfill and receive the order. I placed the order on October 8, 2025 and paid a nice sum for expedited FedEx shipping. The order was not dropped off to FedEx until October 20 and finally arrived today on November 13. Over a month. Communication with the business during this time was not helpful. In the end they did take responsibility and apologize, but offered no tangible resolution to rectify the situation or give me reason to place any future orders.
13 November 2025
Unprompted review
Reply from Japan Figure
Thank you for taking the time to share your feedback. We truly appreciate your honesty and we’re very sorry for the inconvenience you experienced.
Your order was delayed because our team discovered an issue with one of the items during our quality check. We had to prepare a replacement to ensure you received an authentic and undamaged product, and unfortunately, this process caused the unexpected delay. We acknowledge that our staff should have kept you informed throughout the process, and we sincerely apologize for the lack of communication.
We also emailed you recently regarding a resolution, but we haven’t received a reply yet. We truly hope you can get back to us so we can work with you to resolve this matter in a satisfactory way.
Thank you again for your feedback, and we hope to have the opportunity to make things right.
Great company with passionate staff and…
Great company with passionate staff and excellent communication. Will shop with them again and recommend them to my friends.
14 November 2025
Unprompted review
Reply from Japan Figure
Dear Dylan,
Thank you so much for your amazing feedback! 😊 We truly appreciate your kind words about our team and communication. It means a lot to us to hear that you’d shop with us again and even recommend us to your friends — thank you sincerely for your support! 🙏✨
Very good
Super nice, super quick, and the customer service is amazing. Tons of options to choose from, and even though delivery can take a bit, they’re super upfront about it and offer faster options too. Loved it overall!
7 November 2025
Unprompted review
Reply from Japan Figure
Dear Natalia,
Thank you so much for your wonderful review! 😊 We’re really happy to hear you had such a great experience — from the customer service to the product selection. We do our best to be upfront about delivery times and always appreciate when customers notice the effort. It means a lot that you enjoyed everything overall, and we hope to serve you again soon! ✨💛
Fast and exactly what i wanted in stock
Exactly whatvi wanted was in stock , and the postage wasnt huge to get it to NZ. And it arrived in a couple of weeks.
The only hard part was the search engine. For example , hard to search for 1/48th scale military
.
5 November 2025
Unprompted review
Reply from Japan Figure
Dear Bruce,
Thank you so much for your detailed feedback! 😊 We’re really happy to hear you found exactly what you wanted in stock and that shipping to New Zealand was affordable and arrived within a couple of weeks. Your support truly means a lot to us! ✨
Thank you as well for mentioning the search engine issue. We really appreciate you pointing that out — and we’ll definitely look into improving the search experience, especially for scale-specific items like 1/48 military kits. Feedback like yours helps us grow and get better. 🙏
Thanks again for choosing us, and we hope to serve you even better next time! 🚚📦💛
My Experience?
It was great! Everything arrived just on time, packaged safely & items were in perfect condition <3
5 November 2025
Unprompted review
Reply from Japan Figure
Dear Alana,
Thank you so much for sharing your experience! 🥰✨ We’re so happy to hear everything arrived right on time, safely packaged, and in perfect condition. Your sweet message made our day — thank you for the love! <3
Ordered from Germany a model train bus…
Ordered from Germany a model train bus which was EOL at most vendors. Dispatch and packing were fine, shipping cost reasonable - everything was fine.
6 November 2025
Unprompted review
Reply from Japan Figure
Dear Andreas,
Thank you so much for your detailed review! 😊 We’re really glad to hear that your model train bus — especially since it’s EOL and hard to find — reached you safely in Germany. It’s great to know you were satisfied with the dispatch time, secure packaging, and reasonable shipping costs. We always aim to handle rare and discontinued items with extra care, so your feedback truly means a lot.
Thank you again for choosing us, and we hope to serve you just as well on your next order! ✨🚆📦
Reply from Japan Figure
Dear Muhd,
Thank you so much for your review! 😊 We’re really glad to hear your order was well packed and that the older model still arrived looking brand new. We always do our best to preserve item condition and ship securely. Your feedback means a lot — thank you for choosing us! ✨📦
great deal
Good communication- and a great deal! Speedy delivery once in stock.
27 October 2025
Unprompted review
Reply from Japan Figure
Dear Duncan,
Thank you so much for your wonderful feedback! 😊 We’re really happy to hear you were pleased with the communication and found a great deal with us. We always try our best to keep customers updated during restocks, so it’s great to know your order arrived quickly once it was in stock. Your support means a lot — hope you enjoy your purchase and visit us again soon! ✨🙏
good overall
Prices are good, comparably fast shipping to Germany, well packaged. Overall a very good experience ordering at Japan Figure.
24 October 2025
Unprompted review
Reply from Japan Figure
Thank you very much for shopping with us and for your incredible support of our website!
We deeply appreciate your genuine review. Your honest feedback is invaluable to us. As a token of our gratitude, please check your email for a special offer we've sent for your next purchase. We promise to continue striving to bring you even better products and services in the future.
Sincerely,
Customer service was great.
Due to the U.S. tariff situation the team in customer service did everything they could to get the package to me as affordable and quickly as possible. I appreciate the frequent and open communication with them every step of the way during the difficulty of it all.
15 August 2025
Unprompted review
Reply from Japan Figure
Thank you for your lovely review. We also truly appreciate for your patience and your trust in our team. Your honest feedback is invaluable to us. We promise to continue striving to bring you even better products and services in the future.
The customer service representative has…
The customer service representative has been very helpful and communicative.
19 October 2025
Unprompted review
Reply from Japan Figure
Dear Brennan,
Thank you so much for your kind words! 😊 We’re really happy to hear you were satisfied with our customer service and communication. It’s always our pleasure to help — and we truly appreciate your support! ✨🙏
Nice shop to buy from
Good follow up after order placed and very good tracking system. Also very happy with the packaging
21 October 2025
Unprompted review
Reply from Japan Figure
Thank you sincerely for your wonderful review. Our customer service team is truly delighted to hear that. We guarantee to provide you with an even better experience on your next purchase. Once again, we extend our deepest gratitude for your continued support.
Awesome attentive customer service!
Awesome attentive customer service! They keep you posted and resolve an issues every step of your purchase/delivery. Product is good quality and arrived just as described.
26 September 2025
Unprompted review
Reply from Japan Figure
Dear Christopher,
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you had such a smooth experience from purchase to delivery. Our team always strives to stay attentive and communicative, so it truly means a lot to know it made a difference. We’re also delighted that your item arrived just as described and met your expectations. Thanks again for choosing Japan Figure — we can’t wait to serve you next time! 🌟
I ordered my item over 30 days ago and…
I ordered my item over 30 days ago and I still have not received it. I’ve sent emails after emails. The tracking is insufficient and I still don’t have my item.
18 October 2025
Unprompted review
Reply from Japan Figure
We are truly sorry to hear about your experience, and we completely understand how frustrating it must feel not to have the item in hand. We want to assure that we take every case seriously and always support our customers to the fullest.
After carefully reviewing your order, we would like to provide a clear update: Your parcel was handed over to the shipping carrier on March 10, 2025 at 16:28.
The postal service has officially confirmed successful delivery on October 14, 2025 at 10:13 to the address provided at checkout. We kindly ask that you double-check with your family members, neighbors, or building management to see if anyone may have accepted the package on your behalf. In many similar cases, parcels are safely received by someone nearby without the customer being notified immediately.
Please rest assured that we are continuing to monitor this case closely. If the package cannot be located, we will request assistance from the local police and the postal investigation team so we can help recover your item as quickly as possible. Our business has always been committed to transparency, honesty, and responsible service.
Thank you for your patience and understanding. Please let us know as soon as you have any updates, and we will continue to follow up until this matter is resolved.
Kind regards,
Cancellation
Accidently ordered something from here and I wanted to cancel the order. Only took a few days to sort out the cancelations and that's because of time differences. They fully understood my situation and gave me a full refund. 10/10 experience I will order from this company in the future.
17 October 2025
Unprompted review
Reply from Japan Figure
Dear Logan,
Thank you so much for your kind and understanding review! 🌸 We’re glad we could assist you quickly with your cancellation and that everything was resolved smoothly despite the time difference. Your positive experience and 10/10 rating mean a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future! 💫
all the items i ordered arrived
14 October 2025
Unprompted review
Reply from Japan Figure
Dear Sir/Madam,
Thank you so much for taking the time to share your feedback! 🌸 We’re truly happy to hear that all the items you ordered arrived safely and met your expectations. Our team takes great care in packaging and handling each order to ensure everything reaches you in perfect condition. We sincerely appreciate your trust and support, and we hope you enjoy every item from your purchase. We look forward to serving you again soon! 💛✨
delivery was longer than…
delivery was longer than expected/predicted
price was raised after purchase then had to pay the difference if i still wanted the item (over double the original price)
only positive is that i no longer have to interact with this business
13 October 2025
Unprompted review
Great service and very trustworthy!
Great service and very trustworthy!
13 October 2025
Unprompted review
Reply from Japan Figure
Dear Christopher,
Thank you so much for your kind words! 🌸 We’re very happy to know you found our service great and trustworthy. Your support means a lot to us, and we look forward to serving you again soon! 💫
Kudos!
Excellent quality collectibles. Best customer support team. Very responsive to queries and email.
12 July 2025
Unprompted review
Reply from Japan Figure
Dear Mae,
Thank you very much for your wonderful feedback! 🌟 We’re delighted to know you’re happy with the quality of our collectibles and our customer support. Your kind words truly motivate our team to keep delivering the best service possible. We deeply appreciate your support! 🙏✨
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