What made the experience great was the staff. Hey they sell wood at reasonable prices, but the staff are a breathe of fresh air. I have never dealt with staff this helpful at any company in this count... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
online ordering is very straightforward. Recently I've ordered for both delivery and click and collect. Both options work well with email or telephone updates. Delivery driver was first class. People... See more
Brilliant Old School customer service: a few calls to clarify and update order and advise delivery day and time. Just what the world is missing today. Stephen, the driver was so attentive, and organis... See more
I like this company and have bought fencing for gardens in holiday lets, fencing for livestock and corrugated roof sheets for sheds delivered quickly from this company. I would definitely use again. T... See more
Company details
- Fence Supply Store
- Fence Contractor
- Landscaping Supply Store
- Lumber Store
- Railroad Ties Supplier
- Roofing Supply Store
Written by the company
James Smith Fencing is a well-established, family run, fencing supplier and contractor that has been in business for over 70 years. We provide for your Fencing, Cladding, Roofing and Matting requirements and have a large stock of these items in our yards. We also do bespoke box profile tin, garden gates and IAE galvanised products, plus much more.
Contact info
Lynnbank, DG6 4LU, Tongland, United Kingdom
- 01557 330616
- website@jsfltd.co.uk
- jamessmithfencing.co.uk
4.9
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality and value tanalised pegs.
Good quality and value tanalised pegs. Fast reasonably priced Fedex delivery.
31 January 2025
Very prompt delivery and good products.
8 January 2025
You can always judge an organisation by…
You can always judge an organisation by when things don’t go to plan. JSF were exceptional in every way. Chasing deliveries and great communication. Cannot praise them enough and will definitely use again.
14 December 2024
Great communication for the delivery…
Great communication for the delivery and driver phoned ahead to get directions as our postcode is not accurate Great service knowledgable staff and will be using this company again
11 December 2024
Excellent service!
Excellent service!
Gate easy to order and delivered a couple of days later.
9 November 2024
The items were delivered without any…
The items were delivered without any notice and some were delivered to a neighbours without any note being left. If the neighbour g he as not notified me where the items were I would never have known
11 October 2024
Reply from James Smith Fencing Ltd
Hi Stuart, Thanks for the review and apologies for any inconvenience this may have caused you. Your items were despatched and delivered direct form supplier - we passed your contact details across so not sure why you weren't contacted before delivery. We will ask for an explanation now. We are always here to contact should you need an update on delivery. Appreciate your feedback though and will ensure that the supplier is aware of the issue on this occasion. Regards, JSF
Delighted with purchase.
Very easy site to use. Gate arrived within a couple of days of the order placed. Very well packaged. Nice solid, well made little gate. Just what I wanted, delighted with it. Would definitely purchase from this company again.
7 October 2024
Had the stock I had been wanting for…
Had the stock I had been wanting for some time. Delivered promptly, & onto drive where required.
6 September 2024
The product is of exceptional quality
The product is of exceptional quality. Well worth every penny
6 September 2024
Excellent customer service
Excellent customer service. Had a minor issue with a Durapost delivery and the phone support team were extremely proactive and bent over backwards to resolve the issue - makes a refreshing change!
2 August 2024
Top class service and products
5 August 2024
Good service
Well packaged, arrived on time, items ordered as expected, postage a little high.
3 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.