Jake Shoes Reviews 

54
•
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Really impressed with Jake Shoes. Bought some boots I've wanted for a while which were no longer on the brand's website. Super quick delivery and great prices, will definitely be using this company ag... See more

Rated 5 out of 5 stars

Absolutely love this shop! Only ever bought online but the selection of footwear/brands is fabulous! Great prices & even better sale prices! Purchased all my summer sandals earlier in the year & just... See more

Rated 1 out of 5 stars

Don't bother buying from here they take your money but expect a 20 percent discount to be ok on a pair of trainers less than a week old where the leather has come off the front scuff or not for 52 pou... See more

Rated 5 out of 5 stars

Great service from Jake Shoes. Manchester based retailer. I have been searching for a pair of Uggs my daughter wants but couldn’t find any available in her size. Came across Jake Shoes who had her siz... See more

Company replied

Company details

  1. Shoe Store
  2. also in
  3. Clothing Store

Information provided by various external sources

Shop online for mens and womens shoes, boots and trainers at Jake Shoes from top brands including Converse, Ugg, Vans, Dr Martens and many more.


Contact info

3.8

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(54)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ITS NOT MY FAULT IF JACKS BOOTS TAKE OVER JAKES BOOTS I WANT MY MONEY BACK.

I bought a pair of boots from an advert on the net I am disabled so needed a flat pair I got sent a pair with heels so no good to me I know it was Jake boots because thats who I bought from but emailing this company says no you must have got them from Jack's boots no actually its Jakes who i bought from and they well know it if I try messaging black boots i get Jakes WHY ITS A CON.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with Jake Shoes

Really impressed with Jake Shoes. Bought some boots I've wanted for a while which were no longer on the brand's website. Super quick delivery and great prices, will definitely be using this company again! ☺️

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service from…

Absolutely amazing service from browsing to delivery. Great selection of sandals at fab prices. Paid for next day delivery & they were delivered on time. Sandals are perfect & I’ll be buying from Jake Shoes in the future. Highly recommended.

24 April 2026
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Thank you so much!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Great product, well packaged and speedy delivery. Will definitely use again.
Thank you.

26 February 2026
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi Ashley, thank you so much :) Enjoy your new shoes!

Rated 1 out of 5 stars

Still have not received my order or…

Still have not received my order or confirmation ….please check

8 January 2026
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi there,

I believe this review may have been meant for Jack Shoes, not Jake Shoes - a few people have had us confused recently but we are a completely separate company. Jackshoes appear to be based in China and have a very slow delivery process and a complicated returns policy. We are an independent, family-owned shoe shop based in Greater Manchester and offer next-day and 48hr delivery services with Royal Mail, and easy returns and exchanges up to 28 days after you have received your shoes.

Please could you remove this review and redirect it to Jack Shoes if you get chance :)

All the best,
Team Jake

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, ordered on Saturday and received well packaged on Monday.
Will be recommending to family and friends :)

29 December 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Thanks so much Sheila! Hope you love your shoes :)

Rated 5 out of 5 stars

I love this company xx

Ive been buying shoes from Jakes since I was 12 ...recently moved to North Devon and bought by mail order a pair of UGG boots .Fabulous service orderd late Sunday night and arrived Tuesday lunchtime ...Great price and Great service ...hope you continue to thrive in the future ..I love this company xx

2 December 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Thank you jane! It means so much that you are continuing to shop with us even after your move! :)

Rated 5 out of 5 stars

Great service from Jake Shoes

Great service from Jake Shoes. Manchester based retailer. I have been searching for a pair of Uggs my daughter wants but couldn’t find any available in her size. Came across Jake Shoes who had her size late on Saturday evening. Bought them there and then, received confirmation of order and invoice immediately and the boots were with me by Wednesday, very well packaged and in perfect condition. Very pleased and will use again.

26 November 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi Charlotte,

Thank you so much for this lovely review! I hope your daughter is loving her boots :)

Rated 1 out of 5 stars

Paid 55 pound six weeks ago sent email…

Paid 55 pound six weeks ago sent email after email not received DONT USE

16 October 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi there,

I believe this review may have been meant for Jack Shoes, not Jake Shoes - a few people have had us confused recently but we are a completely separate company. Jackshoes appear to be based in China and have a very slow delivery process and a complicated returns policy. We are an independent, family-owned shoe shop based in Greater Manchester and offer next-day and 48hr delivery services with Royal Mail, and easy returns and exchanges up to 28 days after you have received your shoes.

Please could you remove this review and redirect it to Jack Shoes if you get chance :)

All the best,
Team Jake

Rated 1 out of 5 stars

Bought 2 pairs of boots and was scammed

Bought 2 pairs of boots, money was taken same day as ordered , never received them . They are scammers .

31 October 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi there,

I believe this review may have been meant for Jack Shoes, not Jake Shoes - a few people have had us confused recently but we are a completely separate company. Jackshoes appear to be based in China and have a very slow delivery process and a complicated returns policy. We are an independent, family-owned shoe shop based in Greater Manchester and offer next-day and 48hr delivery services with Royal Mail, and easy returns and exchanges up to 28 days after you have received your shoes.

Please could you remove this review and redirect it to Jack Shoes if you get chance :)

All the best,
Team Jake

Rated 1 out of 5 stars

Emailed 4 times no response

Emailed 4 times no response. Ordered a pair of trainers 3 weeks ago payment taken same day as order. Still not delivered. No contact number or web chat .

25 September 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi there,

I believe this review may have been meant for Jack Shoes, not Jake Shoes - a few people have had us confused recently but we are a completely separate company. Jackshoes appear to be based in China and have a very slow delivery process and a complicated returns policy. We are an independent, family-owned shoe shop based in Greater Manchester and offer next-day and 48hr delivery services with Royal Mail, and easy returns and exchanges up to 28 days after you have received your shoes.

Please could you remove this review and redirect it to Jack Shoes if you get chance :)

All the best,
Team Jake

Rated 5 out of 5 stars

Great !!

Great !!! Ordered Docs and got them within 2 days absolutely legit and i couldn’t find these shoes in stock anywhere else !! I thought I would add my review as when I was shopping on this website the bad reviews on here put me off (even though it states people are mixing up the stores) but I went for it anyway and it was the best decision!

28 August 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Thank you so much for this lovely review! Really makes all the difference :) I'm so glad you love your boots!

Thanks,
Maisy

Rated 5 out of 5 stars

Been looking for this particular Crocs…

Been looking for this particular Crocs model for a while before I came across Jake Shoes, my size was out of stock almost everywhere or if it was in stock, it was double the rrp price!
100% recommended, reasonable price plus super fast delivery turnaround 👌

7 July 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Thank you so much for the lovely feedback! So glad you managed to find your dream Crocs!

Rated 5 out of 5 stars

Very positive experience

I am so happy with my recent purchase of Dr Martens sandals at JakeShoes website. Not only got a bargain price of definitely genue shoes but also received excellent customer service and the item reached me within 48h tracked delivery. Thank you so much!

27 June 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi Joanna,

Thank you so much for the lovely feedback! I'm so glad you managed to find your perfect pair of sandals :)

Thanks,
Maisy

Rated 5 out of 5 stars

Excellent Service

Ordered some Dr Martens sandals. My order was processed quickly with regular email updates on the status of my order which was delivered within 48hrs on a tracked delivery service. Thoroughly happy with my sandals, which were exactly as described and even happier with the service. Thrilled to be supporting this independent family business.

13 June 2025
Unprompted review
Jake Shoes logo

Reply from Jake Shoes

Hi Grace,

Thank you so much for your lovely review, we really appreciate your support!

All the best,
Maisy

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