Jagland Empire Ltd Reviews 

877
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, professional, and friendly during every single step of the transaction process. Many consumers note that the entire car buying journey is remarkably smooth, straightforward, and transparent, leaving them thoroughly confident in their final purchase. However, some customers also noted serious mechanical problems shortly after delivery and felt that after-sales support was entirely unhelpful when trying to resolve issues. A few other people experienced frustrating inconveniences such as vehicles delivered with empty fuel tanks, missing accessories, or unexpected preparation delays.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, as many consumers praise their purchases, noting... See more

Staff

Consumers find staff to be positive, highlighting that the team is extremely helpful, professional, and... See more

Service

Users describe ambiguous interactions with service, as many reviewers highlight helpful staff and stress-free... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and knowledgeable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the staff makes the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful staff, especially Kiran, who answered all my questions fully and never rushed me. Car delivered on time and delivery driver very friendly and helpful. Only downside is that the car arrive... See more

Company replied

Rated 5 out of 5 stars

The experience was very professional throughout. I only bought a 2016 Range Rover Evoque but felt like it was truly a new car purchase experience. Staff were helpful and not pushy in anyway and highl... See more

Company replied

Rated 5 out of 5 stars

Great service from contacting via the phone to getting the car. Viewed the car and took away the next day. I had a great experience getting my car. The process was smooth from start to finish, and eve... See more

Company replied

Rated 5 out of 5 stars

I purchased my car from Jagland Empire Ltd on 11 January 2026 and had a very positive experience. The whole process was smooth, clear, and well organised from start to finish. The team was friend... See more


Company details

  1. Car Dealer
  2. also in
  3. Ford Dealer
  4. Jaguar Dealer
  5. Land Rover Dealer
  6. Used Car Dealer

About Jagland Empire Ltd

Written by the company

Jagland Empire Ltd is an independent car supermarket with a wide range of vehicles from all the main manufacturers. Whether you want a luxury car or something practical, we have got options that suit different budgets.

We aim to make buying a car as simple as possible. We offer competitive prices, flexible finance, and nationwide delivery, so you can get your car without any hassle.

Our team is here to help with any questions, and we provide warranty products to give you extra peace of mind.

We are proud to have been Highly Rated for Customer Service by Auto Trader. Thousands of customers have trusted us to help them find the right car.

Browse our stock online or get in touch to see how we can help you.


Contact info

4.1

Great

TrustScore 4 out of 5

877 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(877)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My experience

It was very difficult to get someone to respond to my initial enquiries about the car. I then had some issue with sorting delivery, but we got there in the end. All communication was polite and respectful

11 November 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks Jon-marc! We are glad all communication was polite and respectful and that your delivery was completed. It is great to hear everything worked out in the end.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

Be aware do not buy from this Garage…

Be aware do not buy from this Garage purchased a car it must’ve broke down on way. It turned up at 9:30 at night on a trailer oil everywhere it went to a garage from there it failed an MOT two tyres sthey tried to make out that it had been serviced when it hadn’t and they were gonna pay for it then no contact no response. Been going on for two months. I’ve had to spend four grand on the car so far and only had it end off August they will not answer u . there’s plenty of reviews that tell you this be aware do not buy As if the car got faults they will not help from point off drop off they had two weeks to prep car told me it would be serviced an a 125 point inspection that was a lie also
Things I’ve had to do

Mot
Two tyres
Front ace pipes
Service
Dpf pressure sensor
Timing belt
Oil service again cost the DPF pressure sensor failed
Rear window regulator window stuck down
Total spend 4560
See u in court

12 November 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

We’re sorry to hear about your experience, Michael. Can you email info@consumersupport.co.uk with your registration number so we can review and assist you.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

I bought a Jaguar iPace and had it delivered. The process was very quick and painless. When I recieved my Jaguar I notice a charging cable was missing. This was sorted promptly and without fuss. Hollie was excellent, first rate customer service throughout the whole process.

10 November 2025
Unprompted review
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Reply from Jagland Empire Ltd

Thanks Stephen! We are glad your Jaguar I-Pace delivery was quick and smooth. It is great to hear Hollie provided first rate service and that the missing charging cable was sorted promptly.

Many Thanks,
Customer Service Team

Rated 2 out of 5 stars

I was disappointed with my experience

I was disappointed with my experience. Communication was poor — it often felt like talking to a brick wall, and I rarely received detailed responses. I had to chase them up multiple times to get updates. On top of that, one of my alloys was bent, and they didn’t inform me about it. Overall, the service was frustrating and not very transparent.

8 November 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

We are sorry to hear about your experience, Braden. Can you email info@consumersupport.co.uk with your registration number so we can review and assist you.

Many thanks,
Customer Service Team

Rated 5 out of 5 stars

Great fast n friendly service

All questions were answered quickly any time of day.

24 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Paul! We are glad we could get everything sorted quickly and make things easy for you.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very quick and professional service

Very quick and professional service, viewed a Land Rover and picked it up the next day! Very helpful and friendly staff. Really happy with the car, would purchase from you again in the future.

25 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Katie! We are so pleased everything went smoothly and that you are happy with your Land Rover. We would be happy to help again anytime.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Great customer service

Great customer service. Pleasant to deal with through the whole process. Would buy from again.

6 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Simon! It is great to hear the process was straightforward and pleasant. We would be glad to help you again whenever you are ready.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

As it should be

Kind and helpful staff, everything went smoothly from A to Z.

24 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Pako! We’re glad our team could make everything run smoothly from start to finish.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Very smooth and quick process

Very smooth process, I got my Range Rover sport, very quick, finance approved in less than an hour and car was ready on time for collection, after look few places definitely this was the best.

29 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Jose! We’re thrilled everything went smoothly and that your vehicle was ready on time. It’s great to hear your experience stood out after checking a few other places.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great service

Great service, came from London all the way here to pick up a Range Rover which was exactly as described

24 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Kay! Amazing to hear your trip from London was worth it and that the vehicle matched your expectations. We love making sure our cars are exactly as described.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Good experience overall however getting…

Good experience overall however getting someone on the phone to arrange collection once the money has been transferred can be tricky. Once you’re there however, good service.

8 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Ms M! We’re glad the service was great once you arrived and that the process went smoothly. We’re always looking at ways to make contacting us even easier and have a dedicated team on WhatsApp now too.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great experience extremely pleased with…

Great experience extremely pleased with our car

2 November 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks! We’re really pleased you had a great experience and that you’re happy with your car. That’s exactly what we aim for!

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Once I got in touch they were easy to…

Once I got in touch they were easy to communicate with and very helpful. Downsides where that when I went to test drive the car it wasn’t ready, to he point that even the battery was flat. Again though once I paid my deposit everything was sorted swiftly and I had the car with in a week.

22 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Jack! We’re happy to hear that once you got in touch everything was sorted quickly and that you had your car within a week. We appreciate your feedback and will work on making test drives smoother in future.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

BRILLIANT SERVICE

The experience dealing with Jag land was excellent service and dealing with the sales people was straight forward and honest.

23 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Neil! We’re delighted you found the experience straightforward and honest. It’s great to hear our team made things simple for you.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

All staff very friendly and helpful

All staff very friendly and helpful, had a bit of difficulty with the finance company i was using to buy the car and jagland were very helpful in helping me get my car and taking care of things that led to me taking away the car that day!, professional, friendly, polite what more would you want will definitely be seeing what they have when it’s time for a trade in 10/10 service.

11 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Owen! We’re glad we could help with the finance process and get your car to you the same day. We really appreciate your kind words about our team.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

Excellent customer service VP and support

Excellent customer support and assistance throughout the purchase process.

18 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, James! We’re pleased our support helped throughout your purchase and that you had a smooth experience.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great service

From the moment I walk into Jagland empire Ltd I felt at ease . I was treat well all the staff from the moment I walked into the showroom up until I drove off in my new to me car. I’ve had it just over a month and I’m over the moon with it . Thank you

1 November 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Mark! We’re thrilled you felt at ease from start to finish and that you’re over the moon with your car. Enjoy it!

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Professional and knowledgable …

The experience was very professional throughout. I only bought a 2016 Range Rover Evoque but felt like it was truly a new car purchase experience. Staff were helpful and not pushy in anyway and highly recommend using them. I will definitely use them in the future when I get my next car as they are experienced with prestige car sales and maintenance and I feel confident they will do the job well.

10 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, Wendy! We’re glad your experience felt professional and enjoyable. We look forward to helping you again whenever you’re ready for your next car.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Car pick up easy

Car pick up easy, only issue was electric car had very little charge which was inconvenient

30 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thanks, James! We’re glad the car pick-up went smoothly and appreciate your feedback about the electric car’s charge.

Many Thanks,
Customer Service Team

Rated 4 out of 5 stars

The company themselves are good

The company themselves are good. However I think they need to look at the delivery company. It took 4 attempts to get the vehicle delivered, all plausible reasons. On the fourth time the vehicle was delivered but it was driven here, 2 hours away, not delivered on a truck. That left the petrol tank on empty, which i had asked them not to do as I live six miles from the nearest petrol station. Other than that no other issues.

23 October 2025
Unprompted review
Jagland Empire Ltd logo

Reply from Jagland Empire Ltd

Thank you, Diane! We’re pleased the delivery worked out in the end. We appreciate your feedback and will review how we can make future deliveries even smoother.

Many Thanks,
Customer Service Team

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