The ease of access to information on the website and vivid descriptions of the products make it easier to shop . The luxurious nature of the products matches the price.
Company replied
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See what reviewers are saying
Was impressed with the website, very impressive and easy to navigate. The zoom feature allows to see fabric in detail and very helpful. It helps in decision making. My initial thought was that the p... See more
Company replied
Place a order over 10 days still under processing. No updates information. 25 Jun 2023 update. I paid the delivery to my notify place. But they delivery the parcel to a too far away from my notify... See more
Company replied
Fantastic result. It was so difficult getting my order through the delivery company DX but JAG could not have been more helpful and supportive. They answered the phone promptly and gave me assi... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Shoe Store
- Watch Store
- Women's Clothing Store
Written by the company
Aura Élan is the online fashion store of Jag Couture Limited (Companies House no. 13579978), trading at jagcouture.co.uk. Shop women's and men's clothing, shoes, bags and accessories. Jag Couture Limited is a UK-registered company based at 415 High Street, London E15 4QZ. Jag Couture London is your One-Stop-Shop for you and your entire family’s fashion needs. No matter the occasion or your personal style, we have beautiful pieces designed to seamlessly integrate into your wardrobe. Our focus is creating stunning, high-quality pieces with the perfect cut that allows you to feel your best and most confident. OUR STORY Our initial start in the fashion industry was as a producer of Bespoke Customised Uniforms for Schools, Colleges, Hospitals, Banks, and many other Clients. We created Unique Designs for each Client, designed to last at a price that businesses love. We later expanded to bring this incredible service to clients looking for the latest in trends for themselves and their family. We focus on helping all people find the pieces they need. We boast a huge range of womenswear, menswear, children’s clothing and a wide range of accessories. We’re pioneers always looking to help our clients find new and exciting pieces and to find ways to make online shopping even better and even easier. SHOP WITH PEACE OF MIND When shopping with us, you not only get high quality clothing but phenomenal customer service too. Our payment system is totally secure so you can shop with confidence and we believe that shopping online with affordable pricing doesn’t mean you need to sacrifice satisfaction. In the unlikely event of a problem, our friendly team will respond to queries as quickly as possible and endeavour to resolve the issue as soon as we know about it. Customer satisfaction is our most important marker of success and, thanks to our extensive expertise and experience, we know just how to make you happy. WHY SHOP WITH JAG COUTURE? If you’re looking for the highest quality at an affordable price, take a look at Jag Couture Limited London’s Collection today. We focus on the Quality of the Fabric, and the Cut of the Outfit, so that it sits perfectly, on your body Whether your style is more minimalist or you want your clothes to make a statement, you’ll be able to find just what you’re searching for here at Jag Couture Limited London CONTACT US Email info@jagcouture.co.uk or call 020 3566 9347. Our team will respond to your questions as quickly as possible.
Contact info
415 High St, E15 4QZ, London, United Kingdom
- 020 3566 9347
- info@jagcouture.co.uk
- jagcouture.co.uk
4.3
Excellent
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of access to information on…
The ease of access to information on the website and vivid descriptions of the products make it easier to shop . The luxurious nature of the products matches the price.
5 September 2026
Unprompted review
Reply from Jag Couture London Limited
Thank you, Nnenna, for your kind review. We're delighted you found the website easy to use and the product descriptions helpful. We look forward to seeing you again. The Aura Élan Team
trusted and reliable
trusted and reliable. happy with the services.
18 September 2026
Unprompted review
Reply from Jag Couture London Limited
Thank you, Chidubem, for your kind words and for your continued support. We're happy you found our service reliable. The Aura Élan Team
I did not expect the swiftness of the delivery 🚚…
I did not expect the shirt I ordered for my boyfriend’s birthday to come so soon. Saved me the stress of worrying as I ordered few days to his day.
I would be ordering my cosmetics from them soon.
I highly recommend! ✨
2 February 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Emeila, for your lovely review. We're so pleased the shirt arrived in time for your boyfriend's birthday. We'd love to help with your cosmetics order too. The Aura Élan Team
Very amazing and helpful staffs… their…
Very amazing and helpful staffs… their products and services are top notch, I highly recommend.
11 March 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Olaide, for your kind words about our team and our products. We really appreciate your recommendation. The Aura Élan Team
A friend introduced me to this brand
A friend introduced me to this brand
And I think it was worth the try.
I ordered a dress and what I ordered was exactly what I got
10 March 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Alaire, for trying us after your friend's recommendation. We're glad your dress arrived exactly as ordered. The Aura Élan Team
Exceptional Service
Shopping with Jag Couture Limited has been very great for me.
They have a very good customer service relationship and swift delivery of what I ordered.
I’d glady recommend to a friend.
10 February 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Augustine, for your kind review and for recommending us. We're glad you had a good experience with our customer service and delivery. The Aura Élan Team
I enjoy shopping from this brand
I enjoy shopping from this brand. Quick shipping and my items came in perfect condition. I totally recommend ❤️✨✨✨
7 March 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Priscal, for your lovely review. We're delighted your items arrived quickly and in perfect condition. The Aura Élan Team
Excellent Brand
Excellent Brand, Great Customer Service, Beautiful Pieces!
11 March 2025
Unprompted review
Reply from Jag Couture London Limited
Thank you, Lynda, for your kind words. We're so glad you enjoyed our customer service and our pieces. The Aura Élan Team
Well done.
Fantastic result. It was so difficult getting my order through the delivery company DX but JAG could not have been more helpful and supportive. They answered the phone promptly and gave me assistance over and beyond. They had the order returned to them and then shipped it Royal Mail to me. It may have taken up to 3 weeks to get to me and I was despairing, but because of their tenacity, I received my order.
As for the product supplied, I think, through JAG, I have managed to find the last items available of a beloved product that is discontinued. I think I may have enough to keep me going for a couple of years, which at my age is wonderful. Thank you.
Order placed 18 Sept - delivered 11 Oct
I had started to despair. Big tick for determination.
11 October 2024
Unprompted review
Reply from Jag Couture London Limited
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We always strive to provide the best support and assistance to our customers, especially when things don’t go as planned. It's great to know that we could help you find those hard-to-get items. Your satisfaction means the world to us, and we're delighted that you received your order. If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for your feedback!
Scammers with fake prices
On the 16/09 I ordered a 1000ml conditioner from them.
4 days later I received the parcel and there was a 300ml.
I reached out to them to let them know of the mistake and Jagjeet gave me the choice of a partial refund (the equivalent of 2 x 300ml bottles) or for them to send 2 x 300ml.
I sent them my choice (the two bottles) and heard nothing. I chased them for a tracking number and the response from Joseph was they would notify me when the bottles were shipped. A fortnight later and nothing so I chased them and have been ignored. I gave them one last chance on 7/10 to reply and still haven’t heard from them.
7 October 2024
Unprompted review
Reply from Jag Couture London Limited
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding your order. We understand how frustrating it can be when expectations are not met, and we assure you that this is not the norm for our service.
It seems there was a significant miscommunication regarding your order, and we regret that our follow-up on your request was not as prompt as it should have been. We value your business and want to make this right. Please reach out to our customer support team at your earliest convenience so we can expedite a resolution.
Nothing received ordered in July
Nothing received ordered in July! No updates provided - I asked to cancel no confirmation - Assume I have been scammed .
13 October 2024
Unprompted review
Reply from Jag Couture London Limited
Hi Victoria,
Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you've experienced with your order. We strive to provide timely updates and service, and it sounds like we fell short in your case.
I understand your frustration, especially when it comes to waiting for an order. Please know that this is not typical of our service. I would like to help resolve this for you. Kindly reach out to our customer support team at jagcouture.com@outlook.com, and they will assist you in tracking down your order or processing a cancellation and refund if that’s what you prefer.
We appreciate your patience and hope to resolve this matter quickly for you.
Still waiting after 3 weeks
I placed an order on the 28th August and after multuple promises still nothing despatched and empty promises
28 August 2024
Unprompted review
Reply from Jag Couture London Limited
Dear Andrew,
Thank you for reaching out and bringing this matter to our attention. First and foremost, I sincerely apologize for the delay you've experienced with your order placed on August 28th. We understand how frustrating it can be to wait longer than expected, especially after receiving assurances that your order would be dispatched.
Unfortunately, we encountered unforeseen challenges in our supply chain that affected the timely processing and shipping of orders. These issues have been resolved, and we assure you there would not be a repetition of such experience in the future.
Please be rest assured that we value your patronage, and your order is a priority for us.
Thank you for your patience and understanding
Ordered some aftershave on the 8th…
Ordered some aftershave on the 8th July. Still waiting for it and tracking shows still not dispatched.
Have emailed and no response.
8 July 2024
Unprompted review
Reply from Jag Couture London Limited
Hi Nick,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay with your aftershave order placed on the 8th of July. Unfortunately, we encountered an unexpected issue with our inventory, and the product was out of stock. This delay meant that we were unable to dispatch your order on time.
In light of this situation, we made the decision to issue a refund to ensure you're not left waiting indefinitely for a product that we couldn't provide when expected. We value your time and understand how frustrating it can be when dealing with such inconveniences.
We appreciate your patience and understanding, and we’re here to assist you with any further questions you may have.
Thank you for your understanding.
I made a simple order...never received it
I made a simple order (order #401318) on May 31st. I understand that international shipment can take time but on June 28th (basically, a month later), I still haven't received my order or any information after sending emails to receive a follow-up or update on the situation.
28 June 2024
Unprompted review
Reply from Jag Couture London Limited
Dear Arnaud Paquet,
We are very sorry that you haven't received any of our email status order updates. We have sent several to you.
Your first order delivery had to be replaced, because the logistics couldn't deliver to Canada, due to some customs regulations on flammable products. That's what happened, which caused the delay.
We quickly had to get another Product Delivery arranged for you, through our partners in Canada. This is the product that is due to be delivered to you within the next 5 - 7 days.
We have been doing everything in our power to correct the delay that took place on your Order, and get it delivered to you as soon as possible, and we were not aware that you had not received our email updates.
We apologize for any inconvenience this may have caused you. A 1 star review is very unfair when we have worked extra hard on your order, and to get it to you quickly.
Please, in future kindly Call or send us Whatsapp messages if you have any issues regarding your Order on: +447522667664
That way, we can give you an immediate response.
It is very unfortunate that your experience with our Company was not a positive one. We have been redesigning our websites, this may have been the reason that the emails did not reach you.
Best regards,
Jag Luxury Fashion London
Place a order over 10 days still under…
Place a order over 10 days still under processing. No updates information.
25 Jun 2023 update.
I paid the delivery to my notify place. But they delivery the parcel to a too far away from my notify place. What are they doing. The express delivery cost is the delay delivery result not my fault.
After we rate this company 1 star on the Trustpilot. They are contact me via WhatsApp, said that their staff have been in hospital due to ill health. But I not known why the company no other person to handle the order and delivery issue.
20 June 2023
Unprompted review
Reply from Jag Couture London Limited
We are shocked to receive your Review.
Due to a glitch in our system, you got lucky and purchased a product from us, at cost price. There was a slight delay, which we made up to you by arranging FedEx International Express Delivery for £23, when your purchase was only £20. We don't mind making a loss, because our Customer Relationship is the most important thing to us.
Only to discover that your poor review, and lies was just an attempt to get the product and refund.
We arranged for FedEx to Deliver directly to your home. You told FedEx that you want to collect it from a Pickup Point, do you really think that we wouldn't know that you have received the product????
It is a shame that people like you are allowed to leave reviews. Trustpilot is a platform for Honesty and Real Customers to share their genuine experiences. Not to try to steal and post lies about an Innocent Company.
We have given you a wonderful product at Cost price which we arranged to be delivered to your door! Do we deserve a 1 Star Review.
See below the correspondence from FedEx, after you arranged for the parcel to be delivered to a Pickup Point:
FedEx
Fwd: Delivery to a pickup point confirmed
Hi, KAM TSANG. Your shipment will be delivered to a pickup point.
Chaira Brothers Store
9-11 Kelso Walk
DE24 3DY Derby
GET DIRECTIONS
You'll be notified by email or SMS when your shipment is ready for pickup
IN TRANSIT
TRACKING NUMBER
772526299768
FROM
LESLAT CARTAGO ASOCIADOS S.L.
SERVICE TYPE
Priority Timed Option PM
NUMBER OF PIECES 1
WEIGHT 3.2 kg
Got a question?
Head over to our Support page for help and contact information.
CUSTOMER SUPPORT
© 2023 Federal Express® Corporation. The content of this message is protected by copyright and trademark laws under US and international law. This email has been sent to you in connection with the management of a shipment where you are the Consignee. FedEx® handles your data in accordance with our privacy policy. All rights reserved.
Please do not respond to this message. This is an automated message. If you no longer wish to receive communications relating to your shipments, you can unsubscribe at any time by clicking here.
ID ENS 6004
Scam company I assume
Scam company I assume. No product sent, no refund offered and no contact from the company. Trying to reclaim through PayPal.
UPDATE - still no refund despite comments below, keeps being cancelled by seller's bank.
17 February 2023
Reply from Jag Couture London Limited
Dear Madam,
We have sent you several emails, and I am surprised that you are saying you need to reclaim through PayPal, when we have already given you a full refund
Best regards,
Jag Couture Limited
Transaction details
Print
The refund for this payment
Sent to Kerryn Husk
16 March 2023 at 10:22:16 GMTTransaction ID: 7J984623FH2483720
Payment status: COMPLETED
Gross amount
-£35.10 GBP
We have no postal address on file
Transaction Activity Details Gross amount Fee amount Net amount
17 Feb 2023
Payment from Kerryn Husk Details £35.10 GBP -£1.32 GBP £33.78 GBP
28 Feb 2023
Temporary Hold Details -£33.78 GBP £0.00 GBP -£33.78 GBP
3 Mar 2023
Refund to Kerryn Husk Details -£35.10 GBP £0.00 GBP -£35.10 GBP
3 Mar 2023
Payment from Kerryn Husk Details £33.78 GBP £0.00 GBP £33.78 GBP
10 Mar 2023
Refund to Kerryn Husk Details -£35.10 GBP £0.00 GBP -£35.10 GBP
Payment details
Gross amount-£35.10 GBP
PayPal fee£0.00 GBP
Net amount-£35.10 GBP
Contact information
Kerryn Husk
The receiver of this payment is Non-US – Verified
pugsrip@hotmail.com
Funding details
Funding Source: PayPal balance
Funding Source: -£35.10 GBP - PayPal Account
Great products and a great seller
Great products and a great seller. Communication was excellent and delivery as stated.
Great value and genuine. Would definitely recommend 👍
8 November 2022
Reply from Jag Couture London Limited
Thank you very much Mrs Molloy for your lovely review.
Best regards,
Jag Couture Limited
I like the quality of the goods I have…
I like the quality of the goods I have bought so far. Thanks.
31 October 2021
Unprompted review
Reply from Jag Couture London Limited
Thank you very much!
Jag Couture Limited
Excellent service and product quality
25 October 2021
Unprompted review
Reply from Jag Couture London Limited
We appreciate your kind words!
Best regards,
Jag Couture Limited
Had a good on line shopping experience
Had a good on line shopping experience. Very easy to navigate. Products ordered met my expectations.
25 October 2021
Unprompted review
Reply from Jag Couture London Limited
It's very kind of you, leaving us such a great review!
Best regards,
Jag Couture Limited
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