Nice online casino I like to play. With a wide range of possibilities. Customer service is top, especially when you’re a member of the VIP programm. 24/7 support.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Games are varied and withdrawals are fast. Jacktop feels like a reliable and seamless platform
Company replied
tried live blackjack, dealers are friendly and professional. the interface kinda reminds me of real casinos, which adds to the vibe. verification took a bit longer than expected, but withdrawal went t... See more
Company replied
Very helpful and walk me through the whole experience very well
Company details
Written by the company
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Customer support is available 24/7 to assist with any queries or concerns. Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.
Contact info
, , , Hungary
- support@jacktop.com
- jacktop.com
3.9
Great
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Customer service TOP NOTCH
Relaible online casino with a large variety of game providers. My personal VIP contact Markus is always very very helpful and for me personally the most important is he replies almost immediately when asked anything. Highly recommended! Benefits+bonus wise I think there is always some room for improvement, but overal great experience.
15 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you find our online casino reliable, with a diverse range of game providers. It's fantastic to know that Markus, your personal VIP contact, has been consistently helpful and responsive.
We appreciate your feedback regarding benefits and bonuses, and we assure you that we continually strive to enhance our offerings to provide the best possible experience for our players. Your input is invaluable in helping us identify areas for improvement.
Once again, thank you for choosing us. We are dedicated to delivering exceptional service and value your continued support.
King Regards,
Jacktop Casino.
best and most reliable online casion
jacktop is an great online casino the costumer service is great you dont have to wait in queue if u have any questions. in my experience the withdrawls took less then 24 hours. they have a great deposit bonus if you want to use those, overall 10/10 casino. (i even have a vip manager now :).
12 October 2023
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you so much for your glowing review and the fantastic rating!
We're thrilled to hear that you've had a positive experience with us and that our customer service has met your expectations.
It's great to know that our withdrawal process has been efficient for you and that you appreciate our deposit bonuses. Your satisfaction is our top priority!
Once again, thank you for choosing our casino. We look forward to continuing to provide you with an outstanding gaming experience and hope you have many more enjoyable moments on our platform.
King Regards,
Jacktop Casino.
This site is awesome
This site is awesome
Fast withdrawels and they have a great deposit bonus
Fair and fast answere when you contact them
1 February 2023
Unprompted review
Reply from Jacktop Casino
Hi there,
Thank you so much for taking the time to share your positive experience with us!
We are delighted to hear that you find our site awesome and that you appreciate the fast withdrawals, great deposit bonuses, and our responsive customer support.
At our casino, we strive to provide our players with the best possible gaming experience, and feedback like yours motivates us to continue our efforts.
We look forward to serving you in the future and hope you have many more enjoyable moments on our site.
King Regards,
Jacktop Casino.
Don't respect my self exclusion
Also one of the worst casino's out there.excuse me in advance for my bad english.
As a gambling addict i opened an account on this site even though i am self excluded on their sister site"Wizebet" because of gambling problems.
This site just accepted me instead of protecting and blocking me.
I used all the same information i used on"Wizebets",used the same bank account and this site just accepted it all.
If i am wrong just say so,but this brand should have rejected me right?
It's all from the same owner.
I claimed my deposits back even though it was just a couple of hundred euro's.
These casino's should respect the law and my rights.
I am getting some legal advice on this issue and i won't stop fighting to get my money back untill they admit they were wrong.
As jacktop is from the same owner(FGS Software Solutions)as wizebets and also as onedun were i have this same problem.and they are all operating in Costa Rica and all deposits go to the same bankaccount.
So this is not an independent casino as you are all operating under the same owner.
5 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this matter to our attention.
We understand the importance of adhering to the highest standards of responsible gaming. But we want to notify that we're an independent casino that has no links to any other sites, so we can't control any other. But you can always contact our customer support team directly to help you with your issue or if you have any questions.
We value your patronage and sincerely apologize for any frustration or inconvenience this may have caused.
King Regards,
Jacktop Casino.
Eva from customer service was a…
Eva from customer service was a champion and great casino to play at so recommend
9 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for your glowing review!
We're thrilled to hear that our customer service team provided you with champion-level assistance. We take pride in delivering exceptional customer service, and it's always rewarding to know when our team members go above and beyond.
We're delighted that you also find our casino to be a great place to play. Creating a positive and enjoyable gaming environment for our players is one of our top priorities.
Happy gaming, and best of luck on your future adventures with us!
King Regards,
Jacktop Casino.
Very fast and intelegent operator
Very fast and intelegent operator. Thank you
7 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you had a very fast and intelligent interaction with our operator. At our casino, we strive to provide excellent service, and it's always rewarding to receive feedback that reflects our commitment to customer satisfaction.
We value your patronage and look forward to providing you with exceptional service in the future.
King Regards,
Jacktop Casino.
Casino handeling with illigal intentions
A few weeks ago, I decided to create an account on the website jacktop.com. After registering my account, I immediately uploaded my documents for verification. Upon uploading, I received a notification that my account was fully verified.
After making several deposits (around 800 euros), you quickly become a VIP player. As a VIP player, you get "your own VIP Agent" whom you can always contact for questions or to receive additional money bonuses on your account. These money bonuses are subject to wagering conditions that vary. They are usually 50 times, but the VIP manager can lower them if he feels like it. The VIP manager claims to be your friend, but, of course, only as long as you keep depositing. Once you stop depositing, the perks quickly disappear.
After depositing over €1000 at Jacktop.com, the moment finally arrived when I won a significant prize. Naturally, I wanted to withdraw this prize. After submitting the request, my account was suddenly no longer fully verified. Fortunately, the VIP manager was there to solve the problem quickly. After my account was finally reverified, I could proceed with the withdrawal. However, the withdrawal was not processed promptly; it took a very long time for them even to start processing it. Meanwhile, I withdrew the funds several times to play with them again. At one point, there were even 2600 euros in pending withdrawals that were not processed at all.
Frustrated with the slow withdrawal tactics, I contacted the VIP manager. Unfortunately, he couldn't do anything for me. As a gambler, I withdrew my winnings and, as expected, lost them all again while playing. When I was quite frustrated about this, the VIP manager became reachable again. He expressed his "regret" about the delayed withdrawal and, as a consolation, offered me another cash bonus of €50. Naturally, these funds were also played and lost within a minute at the casino.
I decided to permanently close my account. I had a bad feeling about this casino. It bothered me especially that my account was suddenly unverified after requesting my withdrawal, and withdrawals were not being processed at all.
Closing the account was not as easy as it seemed. In email exchanges with "my VIP agent," he tried to convince me not to close the account up to six times. My response to every email was, "Please close my account permanently with no possibility of reopening." I received responses like "Are you sure? Shall I give you another bonus? Consider a deposit limit; use a short cooling-down period." I replied to all with "Close my account permanently, please."
After overcoming many obstacles and temptations, my VIP manager finally closed my account.
Since I have a cruks registration in the Netherlands and can't legally gamble online in the Netherlands anymore, I'm forced to gamble online abroad. A few days later, as a gambling addict, I contacted my VIP manager again. I asked the simple question if my account could be reopened. Of course, this was not a problem. The only thing he told me was, "Can you confirm in an email that you take responsibility for reopening your account?" This puzzled me because I had explicitly stated multiple times that they should permanently close my account with no possibility of reopening. Eventually, I received confirmation of the permanent closure from my VIP manager.
Reopening my account was a piece of cake. I could deposit again, and my "VIP manager" was once again my best friend. There was even a moment when I mentioned I couldn't play because I was waiting for my salary to come in. My VIP manager advised me to contact him when I started playing again so he could prepare a nice bonus for me.
After depositing a few hundred euros again, I decided once again to close my account. I asked again if this could be done permanently. The current status is that it is currently closed.
My conclusion: This casino is simply not trustworthy. Verified profiles are suddenly viewed differently upon the first withdrawal and are then unverified. If you do manage to reach a withdrawal, it simply won't be paid out. This is, of course, my experience, and I don't know how it happens with other players. Your personal VIP manager is only your friend if you keep depositing. In the end, I managed to withdraw the amazing amount of €0.00 from this casino. Believe me, I spent many hours and a lot of money.
The last thing is about there licence:
The Costa Rica licence is a joke. Stay away people please. I know that i have lost my money but the Costa Rica License is something that just not exist. Think twice and please never ever play at this casino.
All the positive reviews here are from people receiving free spins or cash bonusses. Do not trust them.
I would like to know why Jacktop.com re-open my account when i ask 6 times to close it permanently.
5 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for sharing your feedback, and we apologize for any dissatisfaction you may have experienced at our casino. Customer feedback is invaluable to us, and we are committed to providing the best possible gaming experience.
Our VIP managers are working to ensure that players receive excellent fast service regardless of the frequency or amount of their deposits. It was possible to make sure of it by passing a quick identity verification with their assistance and additional verification of the bank account necessary for withdrawal via wire transfer further on.
We understand the importance of a quick withdrawal and are working on it. Withdrawals via bank transfer are processed more slowly due to the banking system specifics. Players have the opportunity to choose alternative withdrawal methods proposed on the website, which are processed faster.
The VIP manager can offer the player different options for settling the situation related to the account closure, but if the player is not satisfied with any of them, his account will be closed. We adhere to the laws related to the regulation of gambling and no players can reopen their account if they declare an addiction. A player has the right to access his account again if he has not previously indicated gambling addiction in any way and took full responsibility for this action. Actually, this occurred in your case.
Jacktop Casino is legally compliant. The Costa Rica regulator approves digital gambling requirements and standards, monitors compliance with all requirements, and protects the interests of gamblers.
Best Regards,
Jacktop Casino
JACKTOP Bought 5 star reviews on…
JACKTOP Bought 5 star reviews on trustpilot in a trade for 30 spins. If you give 1 star they won't give it to you.
Overall , verifying cost you 100 pictures and 2 hours of your time. With all the competition , I would pass on this casino. Close to a scheme/SCAM
If only I could add the screenshot.
5 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for bringing this matter to our attention, and we appreciate your feedback.
We take allegations of unethical practices seriously, and we always want to hear only honest opinion from players about our casino, so we can improve ourselves.
We would like to investigate this issue further to address your concerns appropriately. Could you please provide us with more details in your next chat with us and identify that review?
We apologize for any inconvenience you may have experienced, and we look forward to addressing and resolving this issue promptly.
King Regards,
Jacktop Casino.
Lily helped me very good
Lily helped me very good, the only thing is that you have to do a lot of things before you can withdral your money. But Lily helped me with it in the whole proces
5 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that Lily provided excellent support throughout the withdrawal process. We understand that the withdrawal procedure may involve certain steps, and we're continuously working to streamline the process while ensuring the security and integrity of our services.
Thank you for choosing us, and we look forward to providing you with a seamless and enjoyable gaming experience in the future.
King Regards,
Jacktop Casino.
Playing since several months
Playing since several months, with good experience. Nice bonis system, fast payouts, and extremely good customer supper 24 hrs a day! Only smal minus is sometimes an “error” occur on a game, but furthermore fun and reliable casino!
4 January 2024
Unprompted review
Reply from Jacktop Casino
Hi there,
Thank you for taking the time to share your positive experience with our casino.
We are delighted to hear that you've been enjoying your time with us and that you appreciate our list of bonuses and fast withdrawals.
Your feedback is invaluable, and we are pleased to know that overall, you find our casino fun for you. We understand that occasional errors in games can be frustrating, and we appreciate your understanding in this matter. Rest assured, we are continuously working to enhance the stability and performance of our games to provide a seamless gaming experience, but you can always have a chat with our support team and notify us about these issues.
Thank you for choosing our casino, and we look forward to providing you with more enjoyable moments in the future!
King Regards,
Jacktop Casino.
Great help from lilli
3 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for taking the time to share your positive experience with our casino.
We are thrilled to hear that our team member made a positive impact on your experience. We prioritize providing excellent customer service, and it's rewarding to know that Lilli was able to assist you effectively.
If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know.
King Regards,
Jacktop Casino.
great casino
great casino. lots of bonusses and free spins, greatfuly thanks to lili
1 January 2024
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for your positive review!
We're thrilled to hear that you find our casino great, and we appreciate your kind words about our bonuses. We're especially grateful for your shout-out to Lili.
If there's anything specific you love about our casino or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us as we continue to enhance our offerings.
King Regards,
Jacktop Casino.
Reply from Jacktop Casino
Hello there,
Thank you for your comment regarding our promotions and bonuses.
Our goal is to provide exciting promotions and bonuses to enhance your gaming experience. If you have any feedback on what you enjoyed or if there are areas where we can improve, please feel free to share more details.
Thank you for choosing our casino, and we look forward to providing you with even more rewarding experiences in the future.
King Regards,
Jacktop Casino.
Great casino
Great casino! Big collection of games, smooth user experience navigating their website. Nice lay-out!
Customer Support is really something else, my agent Eva is always on point, quick and responsive!!! Thank you!
22 December 2023
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for sharing your positive experience with us!
We're thrilled to hear that you find our casino great, appreciate our extensive game collection, and enjoy the smooth navigation of our website.
We're especially grateful for your kind words about our Customer Support, providing excellent service is a top priority for us, and we'll make sure to pass along your appreciation to Eva.
If there's anything specific you love about our casino or if you have any suggestions for improvement, we'd love to hear more from you. Your feedback is invaluable as we continuously strive to enhance our offerings.
King Regards,
Jacktop Casino.
Very good service and good casino
26 December 2023
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you so much for your positive review!
We're thrilled to hear that you've had a very good experience with our service and enjoyed our casino. Providing excellent service and a great gaming environment for our players is our top priority, and we're delighted that we've met your expectations.
We look forward to serving you again and providing you with more enjoyable moments at our casino. If you ever have any questions or need assistance, our customer support team is here to help.
King Regards,
Jacktop Casino.
Friendly client support
Friendly client support. Eva was very helpful.
25 December 2023
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for your positive review!
We're delighted to hear that you found our client support team friendly and that Eva was very helpful. Providing excellent customer service is a top priority for us, and we're thrilled that Eva made a positive impact on your experience.
Your feedback is invaluable to us as we strive to exceed your expectations, have a good rest of the day !
King Regards,
Jacktop Casino.
Tjis is really good casino
Tjis is really good casino. I have small problem and i chating with Eva which helped me and ask for my all questions
25 December 2023
Unprompted review
Reply from Jacktop Casino
Hello there,
Thank you for your positive feedback!
We're delighted to hear that you had a good experience at our casino and that Eva was able to assist you with your questions.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your gaming experience is enjoyable and seamless.
Have a good rest of the day !
King Regards,
Jacktop Casino.
SCAM
Super slow deposit process time even if payment provider show that the payment is processed. Balance glitching out. Site has multiple bugs.
21 December 2023
Unprompted review
Reply from Jacktop Casino
Hi there,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your recent interactions with our casino.
We understand the importance of a smooth and efficient deposit process, and we regret that you encountered delays. We also appreciate your feedback regarding multiple bugs on the site. Rest assured, we take this seriously and are committed to resolving any technical issues that may impact your enjoyment of our platform.
If you have any specific details or additional information regarding the problems you faced, we would appreciate it if you could share them with our customer support team. Your insights are invaluable as we work to improve our services.
King Regards,
Jacktop Casino.
I'm very thanks happy youso much!
9 December 2023
Unprompted review
Reply from Jacktop Casino
Hi there,
Thank you so much for your kind words! Your satisfaction is our top priority, and we appreciate your positive feedback.
We're here to ensure you have a fantastic gaming experience and we look forward to continuing to provide you with enjoyable moments!
King Regards,
Jacktop Casino.
Reply from Jacktop Casino
Hi there !
Thank you for your kind words about us!
If there's anything specific you love about our casino or if you have any feedback, please feel free to share. We're here to ensure your experience remains top-notch.
Thanks for choosing us as your preferred online casino!
King Regards,
Jacktop Casino.
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