Jackson Grundy Reviews 129

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I purchased my property through Jackson Grundy and the experience was wonderful. My estate agent is Becky Toone and she is absolutely amazing. She was kind,polite and friendly and I felt at ease strai... See more

Company replied

Rated 4 out of 5 stars

From start to end their service delivery was extremely good. Olivia at the Duston branch maintained communication between us, buyers and both set of solicitors. Olivia shared up to date information... See more

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Rated 5 out of 5 stars

Effective sales marketing generated plenty of viewings by genuine buyers. Helpful team kept me informed during the process. Thanks to all members of staff who navigated the sales process - which due... See more

Company replied

Rated 5 out of 5 stars

I decided to sell my house in February, and throughout the entire process, Chris, Becky and Olivia have been incredible. From start to finish, they looked after me and made what could have been a... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Jackson Grundy are an independent estate agency company, based in Northamptonshire, with 11 residential sales branches and 2 residential lettings branches. At Jackson Grundy, we believe in the successful combination of modern marketing methods, traditional values and local knowledge. Since our inception in 1994, we have continually strived to maintain the highest service standards, whilst simultaneously monitoring developments in marketing techniques. Our aim has always been to stay at the forefront of our industry in both these areas. Whether you are a Seller, Purchaser, Landlord or Tenant, our aim is to provide you with an unrivalled experience. We hope that our customers find us honest, friendly, highly motivated and most importantly, effective.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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No history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Can not recommend highly enough

We recently moved using Jackson Grundy as our agents. They were excellent in all areas, keeping us informed and general customer service and I can’t recommend highly enough! A special massive thank you to Sandy who was just awesome through out the whole thing.

6 December 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us. We'll be sure to pass on your lovely feedback to Sandy — she'll be thrilled! Wishing you all the best in your new home, and thank you for the recommendation! 😊

Rated 5 out of 5 stars

Mortgage advice

Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.

31 October 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for the lovely feedback! We're so pleased to hear Megan’s advice made the process smooth and speedy for you. We'll be sure to pass on your kind words, and we really appreciate the recommendation! 😊

Rated 5 out of 5 stars

Can't fault them in Duston

Can't fault them in Duston. A really problematic chain, non caused by JG. Never gave up chasing and patiently getting things sorted as much as they could.
Kudos to Becky.
Very very grateful for all the team here.

15 November 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your kind words and patience throughout the process! Becky and the team in Duston will be thrilled to hear your feedback. Wishing you all the best in your new home! 😊

Rated 5 out of 5 stars

Open lines of communication throughout…

Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.

26 September 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!

Rated 5 out of 5 stars

The 5 star company

The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.

16 October 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for this wonderful feedback! We're thrilled to have helped you find your dream home, and it's great to hear Becky and the team made the process smooth and enjoyable. Your recommendation means a lot to us—congratulations on your new home!

Rated 5 out of 5 stars

Fast service and the team member are…

The service was efficient, and the team members were exceptionally helpful.

2 October 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your feedback! We're thrilled to hear that you found our service efficient. Kind regards, Alex - Jackson Grundy

Rated 5 out of 5 stars

Consummate professional

This is the 3rd time I've returned to Louise for my Mortgage. She always puts me at ease and makes sure I'm kept fully informed about my options which takes so much stress out of the process. Alice was great too in supporting my application!

6 September 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your continued trust in Louise and our team! We're delighted to hear that she consistently puts you at ease and keeps you informed about your options, helping to reduce the stress of the mortgage process. We're also glad to know that Alice provided great support for your application. Your loyalty means so much to us, and we're here for you anytime you need assistance!

Rated 5 out of 5 stars

Jackson Grundy Mortgage Advisor

I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.

3 September 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!

Rated 5 out of 5 stars

Supportive, professional, all round 10/10!

I have recently been using the Mortgage Broker services with Louise. I can honestly say it has been the best experience for a FTB, Louise answered all my questions I had about every single thing professionally and promptly. I felt completely supported throughout the procedure & that everything was in my best interest, rather than theirs.
A shoutout to Alice too, who answered my emails in Louise’s absence & even gave me a call to discuss parts of the mortgage offer on the same day as asking the question.
I would 10/10 recommend to anyone else & look forward to working with them again in the future.

12 September 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your wonderful review! We're thrilled to hear that Louise provided such an excellent experience for you as a first-time buyer and made sure all your questions were answered promptly and professionally. It's fantastic to know you felt fully supported throughout the process. We'll also pass on your kind words to Alice for stepping in so seamlessly. Your 10/10 recommendation means the world to us, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.

1 August 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!

Rated 5 out of 5 stars

Myself and my boyfriend are first time…

Myself and my boyfriend are first time buyers, All of Jackson Grundy made the process so much easier! Megan was our mortgage advisor and couldn't have done a better job, she was patient and incredibly helpful so thank you Megan! We also spoke with Becky who assisted with all the middle work between us and our solicitors, she always kept us up to date with the process, Thank you Becky. As well as Brandon who always was there when we wanted to view the house.. over and over again😂

We couldn't have had such a smooth sailing process without you all- Thank you!

14 September 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your fantastic review! We’re so glad to hear that Megan, Becky, and Brandon made your first-time buying experience smooth and enjoyable. It’s great to know their support and patience helped make everything easier. If you need anything else in the future, don’t hesitate to reach out. Congratulations on your new home, and thank you again for your kind words!

Rated 5 out of 5 stars

highly recommended

Louise from Jackson Grundy Financial services was fantastic and really helped us with our mortgage and insurance needs. Highly recommended

31 July 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your wonderful feedback! We're thrilled to hear that Louise was able to help. If you need anything else in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

10/10

Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!

31 May 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.

Rated 5 out of 5 stars

Amazing!!

Louise and colleagues were amazing at supporting my mortgage getting me joy only the right deal but ensuring that over the coming weeks nothing better was coming up. The service was amazing and I was kept informed through all stages. Highly recommended!

3 June 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your great feedback. Great to hear that Louise and the team could help you secure the right mortgage deal and keep you informed throughout. If you ever need anything in the future, don't hesitate to reach out – we're always here to help.

Rated 5 out of 5 stars

Fantastic team!

Louise, Alice and the rest of the team there helped beyond expectations when I sold my house and bought my new home, so helpful and kept me informed throughout the whole process, couldn’t ask for a more friendly, approachable and helpful group of people

3 June 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your kind words! We're thrilled that Louise, Alice, and the team exceeded your expectations and kept you informed throughout your move. We appreciate you taking the time to review and we are always here to help.

Rated 5 out of 5 stars

I had the best and most incredible…

I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !

30 July 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.

Rated 5 out of 5 stars

Best Estate Agents in the area

Selling our home was made easy by all at the Duston branch of Jackson Grundy. Thanks to Chris and Brandon for the early sales stage with a huge thank you to Becky for her work in completing the sale. If you’re selling in the area, don’t look anywhere else.

2 August 2024
Unprompted review
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Reply from Jackson Grundy

Thank you so much for your kind words. We're really glad to hear that Chris, Brandon, and Becky were able to make the process of selling your home easier. Becky will be especially happy to know her efforts in completing the sale were appreciated. If you need anything in the future, we’re always here to help. Thanks again for choosing us.

Rated 5 out of 5 stars

Becky was absolutely fantastic to deal…

Becky was absolutely fantastic to deal with, nothing was too much trouble and she was always quick to help sort out any queries.
She made the process a lot less stressful.

4 June 2024
Unprompted review
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Reply from Jackson Grundy

Thank you for your lovely feedback! We're so glad to hear that Becky was able to make the process smoother for you and was always there to help. She’ll be thrilled to know her efforts made a difference. If you need anything in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

Fantastic estate agents

Fantastic estate agents!
Chris was very quick in finding someone to buy our house, both him and Megan were incredibly professional with everything to do the sale and showings.

Becky was a godsend when it came to the sale! She helped to keep me calm most of the time with reassurance and support throughout. We had a bit of a longer wait due to management companies, but Becky keep everyone update and spoke to us at least once a week.

A fantastic firm, we would recommend them to anyone!
Thank you all so much!
The Eldreds

7 June 2024
Unprompted review
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Reply from Jackson Grundy

Thank you very much for your wonderful review! We’re thrilled to hear that Chris, Megan, and especially Becky made such a positive impact on your experience. Becky will be delighted to know she provided the reassurance and support you needed. We truly appreciate your recommendation, if you ever need anything in the future, we’re here to help!

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