Jacks Instant Lawn Reviews 

68
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many appreciate the quick and efficient delivery, often noting that orders arrived on time or even ahead of schedule. Reviewers frequently commend the overall positive experience, recommending the company for its reliable approach. However, some customers noted product quality concerns. Specifically, some received wood that was wet or damp, making it unsuitable. Others experienced issues with grass condition, mentioning it appeared old or had brown patches. A few also mentioned communication challenges and occasional delays in delivery or installation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the quality of wood and... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order process fantastic. Payment process fantastic especially as you only pay on completion of the job. Communication process not the best, could do better. The labourers were dropped off at around 0... See more

Rated 4 out of 5 stars

I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.

Rated 4 out of 5 stars

Good communication. Grass and compost delivered and installed well. Workers were friendly.


Company details

  1. Lawn Care Service

Written by the company

We supply instant lawn and dry fire wood to the whole of Gauteng as well as surrounding areas. With us, you are assured of a top quality instant lawn supply. If you have a few areas which need care and attention or need an entire lawn do not hesitate to contact us we can assist you and show you that grass is evergreen with us.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.3

All reviews

(68)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Client

Quick response, professional installation of my new lawn and very neat work. Definitely will be using them again for other areas of my lawn.

17 November 2025
Rated 5 out of 5 stars

Thank you to Jack’s Instant Lawn

Thank you to Jack’s Instant Lawn, from the ordering process to installation happened in one day, their communication is very fast. My new lawn looks very nice. Thank you guys. Have already recommended them to one of my friends.

12 November 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication

Work was scheduled from 10:00 - 11:45. The team arrived almost an hour after the deadline time. Even when I followed up by phone, they did not arrive at the revised time. Neither did the driver phoned me as promised by Jack.
I was not informed about any treatment/aftercare post installation of the grass.
1.Improve by being on time as agreed
2. Let the customer know in advance if you run late. Communicate.
3. Give advice regarding aftercare like:
a. How often to water the grass after planting.
b. When can the grass be cut for the first time.
c. How short to cut the grass
d. Must I apply fertilizer and which fertilizer

15 October 2025
Rated 4 out of 5 stars

Overall awesome service

Order process fantastic. Payment process fantastic especially as you only pay on completion of the job.
Communication process not the best, could do better. The labourers were dropped off at around 09h30 but delivery of grass and compost only arrived after 17h00

11 October 2025
Rated 5 out of 5 stars

Excellent service!

Excellent service from placing the order to the delivery and installation.
Will definitely recommend Jacks Instant Lawn.

9 October 2025
Rated 5 out of 5 stars

Good Service

Delivered a good product, on time and as promised for a reasonable price. Happy to recommend this company.

11 September 2025
Rated 4 out of 5 stars

LM Berea Installation

I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.

11 September 2025
Rated 3 out of 5 stars

Friendly team, but some delays and rushed finish

The team that came to install grass in my garden was very friendly and helpful, which I really appreciated. Unfortunately, they arrived with the wrong type of grass at first and had to fetch the correct one, which delayed the job until around 4 in the afternoon. Because of the late start, the work felt a little rushed, and some areas weren’t rolled down as evenly as they could have been. That said, the overall job wasn’t bad, and I’m hopeful that the grass will settle and grow well.

12 September 2025
Rated 2 out of 5 stars

Wood Bag Weight

I ordered 50 x 8 Kg's Bags of Blue Gum Dry Firewood but those weighed, were close to 6 kg's!

24 August 2025
Jacks Instant Lawn logo

Reply from Jacks Instant Lawn

Hi Antony,
Thank you for your feedback. We're truly sorry to hear about your experience.

As we explained in our follow-up emails, our firewood is sold based on bag size (Volumetric weight) rather than exact weight, since weight can vary depending on the moisture content and wood density. For example, if the firewood is wet, a bag may weigh up to 13kg, while extremely dry wood can weigh as little as 5kg even though the volume per bag remains the same.

We also reached out and offered to collect the firewood and provide a refund, but did not receive a response.

Our goal is always to ensure customers are happy with both our service and products, and we remain available should you wish to arrange a collection or discuss this further.

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