Jack's Casino Reviews 177

TrustScore 2 out of 5

2.1

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Company details

  1. Casino
  2. Amusement Center
  3. Gaming service Provider

Written by the company

Bij Jack's Casino altijd gratis entree en gratis hapjes & drankjes. Geniet van spel en entertainment in onze casino's.


Contact info


2.1

Poor

TrustScore 2 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Good service and very friendly staff

Good service and very friendly staff . Gino is a very professional hands on employee at the bar as well as all around the casino area. I would like him to know this as my partner and I always appreciate his warm welcome upon entry and overall the staff and entertainment is rather pleasant. Please pass this on to the staff and I think they know me by my language as well as my playing patterns and visits to the casino . Happy Easter to you all at Jacks

1 April 2026
Unprompted review
Rated 1 out of 5 stars

The casino site cancels my withdrawal…

The casino site cancels my withdrawal when I try to withdraw to my card. They respond with everything that has nothing to do with the matter, I have never experienced such poor service and a lying site. They say that due to money laundering you must wager your money that you have deposited as I have done. I have played far more than what I have deposited.

26 November 2025
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Dear Hercules,

I see that in your review you mention visiting JACKS.NL (the online casino). This page is only meant for reviews about Jack's Casino. Therefore, we would advise you to post your review on the correct page and delete this one. Thank you for your cooperation.

Rated 1 out of 5 stars

Terrible service( online casino)

Terrible service( online casino), I'm happy that there are many more options.
Sorry but that is not what your service department all about, I have a print screen of the whole conversation and that is not what you represent here....you should be ashamed to react like this when in reality it's totally different.....

27 October 2025
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Thank you for your review. Terrible to hear that your visit to our casino did not meet your expectations. Our slogan is ‘You’re Welcome’. This means that we always strive to make our guests feel at home. Please let us know how we can improve our services, so we can aim to match your expectations the next time.

Rated 1 out of 5 stars

Read every before you deposit

Read every before you deposit. I deposited$150 and they match 300% with is great. I did get up$2800 I was happy tried cash out couldn't. I had to spin or spend $18000 before I could cash out yes $18000 and yes I played and played and lost every before I spent the $18000. So my advice would be dont waste your money

10 August 2025
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Thank you for your review. Terrible to hear that your visit to our casino did not meet your expectations. Our slogan is ‘You’re Welcome’. We would like to ask you to send your review to klantenservice@jvh.nl, they will look further into this.

Rated 1 out of 5 stars

Cant make a deposit for unclear reason…

Cant make a deposit for unclear reason and going to the chat is taking long time and when it’s your turn they tjust close the chat. Very misleading and looks like fraud

25 October 2024
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

We are sorry to hear that you had a poor experience with our casino. However, it appears that you are currently posting a review for JACKS.NL (the online casino) on the page for our physical casino's. We would kindly ask you to delete your review and place it on the correct page. Thank you in advance!

Rated 4 out of 5 stars

scammed for 1.50 corrupt dealer

scammed for 1.50 corrupt dealer
but she was hot tho.

5 October 2024
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

We are sorry to hear that you had a poor experience. However, it appears that you are currently posting a review for JACKS.NL (the online casino). We would like to ask you to delete your review and place it on the correct page. Thank you in advance!

Rated 5 out of 5 stars

Jack

Ok jack on line

6 August 2024
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Het spijt ons te horen dat je een mindere ervaring hebt gehad. Het lijkt er echter op dat je momenteel een recensie plaatst voor JACKS.NL (het online casino). We willen je vriendelijk vragen om je recensie te verwijderen en deze op de juiste pagina te plaatsen. Alvast bedankt!

Rated 3 out of 5 stars

Games from the best developers combine…

Games from the best developers combine quality and fun.

19 June 2024
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Thank you for the kind review. We hope to welcome you in one of our casinos again soon. You’re welcome!

Rated 1 out of 5 stars

20.000€ + in 14 days and i had no…

20.000€ + in 14 days and i had no chance at all....if you play this casino you will get a small win at first and then you get nothing...klanternservice told me that its a game of chance and they have no control on how the machines play...I don't believe this for one moment...20.000 and I had no chance....if you play and win get out as quick as you can...I played 2.000 in one day last week and at no time did I get a single bonus....Its my opinion but I believe their machines are rigged no matter what they tell me...at no time was I ahead or even ...unibet is just the same so beware....total loss...I do have the evidence to prove what I'm saying....never again
Jacks Casino do not respond to my review I have no interest in your nonsense.

15 February 2024
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Het spijt ons te horen dat je een mindere ervaring hebt gehad. Het lijkt er echter op dat je momenteel een recensie plaatst voor JACKS.NL (het online casino). We willen je vriendelijk vragen om je recensie te verwijderen en deze op de juiste pagina te plaatsen. Alvast bedankt!

Rated 1 out of 5 stars

The worst casino in the world

The worst casino in the world. They will scam you.

20 October 2023
Unprompted review
Jack's Casino logo

Reply from Jack's Casino

Bedankt voor je reactie. Wat jammer dat je bezoek aan ons casino niet aan de verwachting voldeed. Onze slogan is ‘You’re Welcome’. Dat betekent dat we er altijd naar streven om het onze gasten naar de zin te maken. We gebruiken deze informatie graag om onze service te verbeteren.

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