
Reply from Jackpot Cafe
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Information provided by various external sources
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Jackpot Cafe
They was true fair playing website before together with bigtopcasino, kingjackpot and as long they divorced seperate have new sister websites there is no act. Anymore just fake things even i read the complaints i think better to say enough people always read reviews before playing on somewhere else better choice..

Reply from Jackpot Cafe
Denisa m resolved my issue extremely quick with added free spins im extremely satisfied

Reply from Jackpot Cafe
Brilliant rapport and speedy reply speaking to Denisa M

Reply from Jackpot Cafe
Mada was very helpful tonight and solved my query

Reply from Jackpot Cafe
Best gaming app and ppl are so lovely that work there

Reply from Jackpot Cafe
Having asked for verification of funds - I provided a P60. They were not satisfied and have since requested fully itemised bank statements which I refuse to provide.
These are personal documents.
I'm pretty sure if I were a money laundered I would have been discovered already.
Unfortunately the link had expired as I didn't see the response in time.

Reply from Jackpot Cafe
Some games don't work, others crash while you're playing them, but the most annoying thing is the bloody pop up messages while you're playing.
You can set the time reminder to "NEVER" in the settings but they keep reminding you every so often, and then those bloody "Can't decide what to play next" pop ups.........They do this to break your concentration.
It's even worse now, in the space of two hours the game I was playing crashed eleven (11) times and the bloody casino logged me out four (4) times while I was playing.
There has to be a better online casino than this disaster.
-

Reply from Jackpot Cafe
Hi there I have been trying to contact you ref a withdrawal request, but I am not getting a response from anyone in the chat room.
Can someone help.please?

Reply from Jackpot Cafe
I received the summer bag gift..it is awesome.i love playing with Jackpot Cafe....Beautiful game and good prizes. Thanks Jackpot Cafe

Reply from Jackpot Cafe
Pleasent supprise from Jackpot Cafe. Went to play slots, got a bigger win and they paid me out in a reasonable time. So far I'm into it.
This site was much better when it was owned by Jackpot cafe!!! And they weren't the best, but they didn't take your money straight away and i did actually enjoy gaming experience as even if i played with 10-20 pounds 90 percent of the time the games i played did give you a bonus round ..Since 888 taken over i had to rejoin and i played on the site for few days and i could tell the difference straight away.. They do have more choice of games with new designs and games are running more smoothly then before , but they seem to take your money straight away. No fun! No good gaming experience! Luckily i only have tried it for a few days and little amount of cash, Account closed !!

Reply from Jackpot Cafe
I have given a low score, after many years of playing without problems, over the recent months tech problems have worsened. after commenting on chat what is happening as most games aren't working and attempting to contact live help, none were forthcoming. A few minutes later I discovered my account is blocked 'due to my conduct' ... I await for return of my funds left in my account. Should this not be the case, then I presume it will be a case of theft from Jackpot cafe !

Reply from Jackpot Cafe
Jackpot Cafe and sister sites ive never had a problem, withdrawals have a 48 hr pending time which is a bit frustrating but always found live chat friendly and helpful, the slots are very different from other sites and updated to keep it fresh so I give them 5 star :) naughtygirl02

Reply from Jackpot Cafe
I don’t want to keep on winging about these places, and I like to give credit where it’s due, and that’s not just when I win either!, but one thing that really gets my goat up is when I feel like I’ve been conned good and proper. If there is an offer on, whether that’s in a shop window, a cake stall at the school fete, or an online casino, offering anything if you purchase this etc.... then when you pay for it, ( what ever it is! ) and you don’t receive what your meant to, in my mind, that’s bang out of order, and should be sorted no problem. I mean mistakes happen, fair enough but when they happen over and over, then in my opinion, they should really look in to the problem. Years I have been a member of a strange little casino, budget style place. JACKPOT CAFE. Never won anything but deposited again and again filling up a little piggy bank that would give me some BINGO BUCKS - I know, I know- when I get to level 15! Got to 12 after years! Anyway, that’s not the issue. The offers being sent to my inbox. ENJOY WHEN YOU DEPLOY DEPOSIT 10 and get 5 BBZ, 20 and get 10 BBZ ECT... CLAIM HERE - Taking you to your account deposit section to deposit and get —- NOTHING. NO BBZ!!! So email sent to info@jackpotcafe with problem and screen shot, 2 hrs later email saying we have added BBZ. DONE. But why wasn’t it working as it should? Please sort it out I asked time and time again.... until I had enough! Couple days ago, offer email, me deposit, no offer BBZ given, spent the 10 within 2.5 seconds no win at all, not one, nil, zero zilch, emailed them with screen shots, waited no reply. And then thought, enough is enough! Sent them email saying close it I’ve had it advertising false offers........ made a coffee, checked in box and had 2 emails, no 1 saying we have added your BBZ.... no 2 saying ok we have shut your account.... I emailed back saying didn’t think you could shut my account with money in it? Yes came the reply cos BBZ are not real money, they are just VIRTUAL money! .... My Reply stated, and everyone may disagree with me, was : Whether they are real or not they are mine. I paid for them, you only eventually gave me what I had purchased, once you knew I had wanted to shut the account in anger, so that I would not be able to use the BBZ, that I had purchased, and was MINE! And could just use the excuse that I had asked to shut the account!!!!!AAAHHHHHHH !!!!!! Thieves!!! If I pay for something I WANT IT!!! If I cut a branch, that was overhanging my fence but was actually from my neighbours tree, I could get done with THEFT, if I never put it back over there fence!!! False advertisement! Time and time again - getting you to deposit but the offer not coming!! But offering BBZ like they are gold, and amazing and worth it, and then admitting to me, that they are only VIRTUAL AND NOT REAL! I have all of there emails, my complaints and there reply’s, right up to the very last one, to SHOW who ever i can, who wants to see the proof, that JACKPOT CAFE are not trust worthy. If I could/ knew how to attach them here I would, but happy to show if asked.. .. .. I buy, I expect, I want and I SHOULD GET... SO GIVE,, ITS MINE....

Reply from Jackpot Cafe
This site is amazing lots of good action packed games various bingo games too and also has daily prize draw gamesand weekly mthly tornements if I read it right the customer service is brilliant I've played on here just the once currently on a time out due to finding stuff confusing but I stil love this site has some really good games the fun is endless u can even play penny games on go go gorilla and some games are as little as 5p per a bet u can also reduce ur bet lines if you wish to do so only thing I find confusing on here what bb points are but other than this the site is amazing I would recommend this site too all my friends and family and people it's lovely and customer service is always a call away and very helpful big thankyou. Good luck to the team

Reply from Jackpot Cafe
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.