Jack Brunsdon & Son Reviews 

205
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Cannot get hold of JACK at all. I would appreciate if contact details are available!

Rated 5 out of 5 stars

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to f... See more

Company replied

Rated 5 out of 5 stars

Over 3 years ago, we installed JB windows and doors throughout our house in the Chilterns. One of the doors got caught in the wind over the weekend, and the top bracket was bent out of shape due to t... See more

Company replied

Rated 5 out of 5 stars

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in partic... See more

Company replied

Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Designers and Installers of hand crafted windows and doors. We promise: Attentive Service, Best Workmanship, Finest Materials and an Excellent Fit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(205)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service at every…

Brilliant customer service at every stage, from office to installation, couldn’t fault it, really exemplary. And the door is fabulous!
Sally, Kingston

23 March 2020
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Sally

So glad to hear you are happy with not only your new door but the service at every step of the way.

Thank you very much for your kind words.

Kindest Regards

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Windows

The service we received from Jack Brunsdon - from the ordering to the fitting was first class.
Our fitters Olie & Jason were two of the nicest guys you could meet
Courteous, punctual, tidied up perfectly after each working day-
could not fault them in any way.
This was our second time with JB both times A1 service.
Would highly recommend them in an instant!

Mr & Mrs Blake

6 March 2020
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr & Mrs Blake

Thank you very much for your kind words and continued interest in Jack Brunsdon & Son.

Jason & Ollie will be blushing with the level of compliment they have received from you, I will be sure to pass it on to their managers also. Our teams are so passionate about the product and the installation being the finest for their customers so it is satisfying to hear this.

Thank you for the recommendation and please remember we have a recommend a friend thank you of £100 of anyone you recommend who order. Please don't hesitate to contact us for details on this.

Kindest Regards

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

I could not fault the service I…

I could not fault the service I received, and am so delighted with the end results. The 2 fitters that came to fit the door were exceptional and I cannot praise them enough.

3 March 2020
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Shirley

Thank you for your review, I am pleased that you were not only pleased with the service, but the product and the installation team too.

I will be sure to pass the information onto the team that visited.

Kindest Regards

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish - thank you

18 February 2020
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Shawyer,,

Thank you for your lovely review, it's great to hear that you're so pleased with your experience with us!

Best Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

We are very pleased with the service…

We are very pleased with the service that we received from Jack Brunsdon and their installation team.
I would throughly recommend their products and work

27 November 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Bernie,

I want to thank you for your very kind feedback - its very much appreciated. I am delighted to hear that you are pleased with our team, service and product.

Thanks again for your valued feedback.

Best Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Superb product

Superb product, expertly fitted.

22 November 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Thank you for your lovely review, it's great to hear that you're so pleased with your experience with us

Rated 5 out of 5 stars

Could not be more pleased

Could not be more pleased. Every one was most helpful and efficient. The fitters did an amazing job and were so friendly and hard working. The new french windows and windows look beautiful and I can already feel the difference in temperature and comfort. Not the cheapest perhaps, but I would highly recommend them.

12 November 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Bell,

Thank you very much for the review, its great to hear we exceeded your expectations both product and process.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Really great customer service.

Knowledgeable and helpful people offering great quality products.
Their installation team were brilliant and the finished result is amazing.
This new window project has really lifted our 1920's house back to its former glory.

5 November 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr De La Riviere,

Thank you very much for your feedback. I am delighted to hear that you are pleased with our products, as well as your Jack Brunsdon experience! I will be sure to pass your comments on to the team.

Thank you again for your kind words, and we wish you many happy years to come with your new windows!

Kind Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Great service

Great service, great product from start to finish

5 November 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Reed,

Thank you for your lovely review, it's great to hear that you're so pleased with our product and your experience with us!

Best Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Professional

Professional, friendly, precision customer service.
Informative at all times, quality workmanship, quality goods
Pricey, but a home improvement!

30 October 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr Phillips,

Thank you for your lovely review, it's great to hear your happy with our product and service throughout.

Best Regards,

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Really pleased with our awesome

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to final installation and without any pushy sales in between. Great product sold and installed by a great company

17 October 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr Evans,

I want to thank you for your very kind feedback - its very much appreciated. I am delighted to hear that you are pleased with our team, service and your new door.

Thanks again for your valued feedback.

Best Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Recommended.

11 October 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Iain,

Thank you very much for your kind feedback, its greatly appreciated. Its fantastic to hear you are happy with our product and service.

Once again, many thanks.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

All the staff were excellent but the…

All the staff were excellent but the two who did the fitting of the windows were exceptional.
The quality of the windows is so good that visitors compliment us on them

1 October 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr & Mrs Hypher,

Thank you very much for your kind feedback. We are so pleased to hear of your satisfaction with our service, staff and new windows. I will, of course, pass your comments onto the installation team, Jason & Ollie.

Once again, many thanks.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Supply / Fitting of new windows and doors to whole house

I have to say that not only were the windows and doors of the highest quality, that have completely transformed my house, but the fitting team, Danny and Debs Sutherland, were absolutely fantastic. They couldn't have been more efficient, accommodating and friendly (and great fun too).

Although quite expensive, the quality of product and service provided more than justify the price. I would recommend to anybody - especially if they get Danny and Debs to fit the windows!!.

Andrew Sutherland
Badgers Rise
Cotswolds

10 September 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr Sutherland,

I want to thank you for your very kind feedback. I am delighted to hear that you are pleased with your windows and doors, our service, and also your installation team, Danny and Debs, your comments have been passed onto them.

Thanks again for your valued feedback.

Best Regards,

Charlotte Whelan
Business Unit Director

Rated 5 out of 5 stars

Happy customer!

We are very happy with our new front door, the quality of the build and attention to detail given during the installation is superb. Brendon and Ryan the installation team were excellent.

11 July 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr Purrott,

We are thrilled to hear of your satisfaction with your new front door and the installation. I will, of course, pass your comments onto Brendan and Ryan.

Thank you very much for your valued feedback.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Perfect job!

Everything was done so professionally, from the showroom to the completed installation of my new door. All involved were very friendly, including the fitters. The fitters did a very impressive neat job, with no mess, perfect!
I'm thrilled with my new door! Thank you very much!

2 July 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Martineau,

We are thrilled to hear of your satisfaction with your new door and the service you received. I will pass your kind comments on to the fitters.

Thank you so much for your kind feedback.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Great company to work with

Great company to work with - the fitters were excellent. We had a very minor problem with a pane of glass and it was all sorted out very satisfactorily. Would definitely use again....in fact I want all my windows changed now!

27 June 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mr & Mrs W,

Thank you very much for your review. I'm pleased to hear we sorted out the minor glass issue satisfactorily and I will pass your kind comments on to the fitters.

Please do let us know when you are ready for the next phrase for your home.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Raised the tone of the street!

I am delighted with my lovely new door and surround - superb quality. The guys who fitted the door were very professional and tidy. I've had lots of compliments from neighbours. The only very slight negative was pre-sale response to emails was very slow.

30 May 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Richards,

Thank you very much for your review, it is greatly appreciated. Its great to hear you are delighted with your new door and the quality of our product. I will pass your kind comments on to the fitters.

Our apologies for the delay in the pre-sale email response, I will look into this.

We do have a new recommendation scheme where you can receive up to £500 for referring friends and family, please do contact us for more details

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Definitely recommend

I recently had a front door fitted by Jack Brundson, which has exceeded my high expectations. The quality of the product is excellent and was matched by the service of the two men who fitted it. The whole process has been very smooth, from the initial site visit and quotation onwards.

29 May 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Ed

Thank you very much for the review, its great to hear we exceeded your expectations both product and process.

I will ensure all your kind words are passed on to the team

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

Rated 5 out of 5 stars

Excellent

Excellent. We are very pleased with our new doors and windows which have transformed our house - so much warmer and nicer.

12 April 2019
Unprompted review
Jack Brunsdon & Son logo

Reply from Jack Brunsdon & Son

Dear Mrs Nardone

Thank you very much for your feedback, we are very pleased to hear that we have helped to transform your home.

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look