response of customer service
12 August 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Founded in 2018, Jack&Rose was born from a passion for home aesthetics. We believe a home is more than just a place to live—it’s where life happens and memories are made. That’s why we create stylish, high-quality, and functional home products designed to make every home warmer and more comfortable.
Contact info
United States
- jackandrose.net
4.0
Great
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star experience
5 star experience
Jaina was incredible helpfully and responded in a timely manner. Although my issue was not fixed, they offered to send a replacement for my steamer. Great customer service.
14 August 2026
Unprompted review
Great experience with Jack & Rose.
I had a great experience with Jack & Rose customer service. My handheld steamer started leaking and the cord was damaged, so I reached out to the support team by email. Andrea was incredibly kind, helpful, and responsive throughout the process. She made sure my issue was taken care of and helped arrange a replacement quickly and easily.
I really appreciate Andrea’s excellent customer service and how smoothly she handled everything. Thank you, Andrea, for all your help!
10 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.