J3 Debt Solutions Reviews 

609
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their incredible professionalism, deep empathy, and reassuring patience when handling stressful and complicated financial situations. Reviewers note that the supportive team explains the entire debt management process clearly, offering continuous guidance that makes everyone feel completely at ease. Some reviewers were not happy with the communication, mentioning frustratingly long waiting times for important callbacks and completely unreturned messages. A few other people also felt that certain advisors were overly pushy during initial conversations or ultimately failed to deliver proper assistance later on.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the professional, calm, and... See more

User experience

Customers had positive experiences with user experience, reporting that staff explained everything clearly,... See more

Response time

Consumers find response time to be ambiguous, as some reviewers experience quick communication and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never did i want to make the phone call but I dd and couldn't be happier. Everyone i spoke to was very freindly, polite and so helpful, I should have done this soon as I have had a lot of weight taken... See more

Rated 5 out of 5 stars

The swift, calm, professional attitude goes along way. My experience with J3 has been superb from start to finish. The advice I was given was outstanding. Would recommend highly to anyone who is in fi... See more

Rated 5 out of 5 stars

J3 assisted with my new building warranty. They could not have been more helpful and guided me along the way, Alex was excellent, She kept me fully informed with progress and gave a nudge to proceedi... See more

Rated 5 out of 5 stars

I recommend this company to anyone who is struggling with financial problems that they cannot or do not know how to deal with or where to start. From my own experience, I know how difficult it is to f... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Bankruptcy Service
  4. Insolvency Service
  5. Liquidator

Information provided by various external sources

We help people in debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(609)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Debt solution

I can honestly say even though I really had no choice but to go into debt management and I was really worried about the implications , everyone I spoke to was brilliant , informative and helpful every step of the way . It has actually calmed me down after years of worry that I didn't even know I had , Thankyou everyone
Nicky

31 July 2025
Rated 5 out of 5 stars

Amazing service

Amazing service, kept me informed and was very professional. Helped me with everything from beginning to end.

31 July 2025
Rated 1 out of 5 stars

Shit company

Shit company! When you need a payment break they will ignore you so you struggle the month with money. I'm now in the process of changing banks because there payment method is reoccurring payments. There are way better iva company's out there that will actually help you if you have unexpected payments come up!!! All there reviews are bots. You've been warned!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Help is out there

Very understanding. I felt a little embarrassed but they put me at ease and was able to talk about everything. Not just the debts but also how I was feeling.

25 July 2025
Rated 5 out of 5 stars

I was struggling with debts for a while…

I was struggling with debts for a while until I found J3 Debts Solution who were really helpful and even though was a very stressful experience until my IVA was approved they were always very kind and promt answering all my questions.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Respectful

Firstly, I was treat as human being, no matter what our circumstances are for debt, I treated without discrimination, and respect was shown, I hopefully I showed respect back.

4 July 2025

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