Vanguard Reviews 639

Great service - which was so fast, without any waiting line. What a lovely conversation I had with Nicola! She helped me with my confusion straight away and was so easy to talk to.

I have my wife's ISA and my ISA in vanguard UK.
Great website, good options for funds for ISAs.

Waiting times for customer support are always short (~2 minutes), going through recorded messages and customer support menu is also very simple and does not take too long (i.e. they don't use that menu to stall time).

I have just spoke with Mo from General Inquiries.
He quickly understood my issue (as I was not using the professional terms and needed to explain my problem) and any additional questions were answered in detailed.

He also has great energy as a person.
It is clear he knows his stuff, enjoys his job and loves helping customers!

Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strategy and retirement funds.

Excellent service I strongly recommend because I'm very satisfied with their services, if my payment missed immediately they inform me, and time to time I'm informed. Example In this difficulties coronsvirus moments I lost my job I have informed them that I won't able to pay my payment few months, they asked me need to send my bank account statements so have sent and they sorted it out so quickly amaized, now I'm dont need to pay until situation is over.my plan is IVA. if anyone is struggling dont hesitate to contact them hope they will provide full support

Sorted most things for me just left a lender out of iva and got a bit of hassle

The team at Vanguard were very helpful in choosing the right debt consolidation plan for us. I would strongly recommend to choose Vanguard as their best option in need.

Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult month of January! Having said that, am very pleased with the professional service provided.

Brilliant customer service and have taken so much weight of my shoulders!

Excellent service never judge and so very helpful.

Really good service informative every step of the way

I can not thank vanguard enough. It was so nice to be treated with empathy through a difficult and embarrassing time. They were very understanding, helpful and non judgemental

A very good service they helped me with everything I needed to do

Very good explained everything well and I understood that is hard being dyslexic so yeah overall my experience was good

I am only at the beginning of the process and the IVA has been approved. Vanguard have been very helpful every step of the way and great communication channels to provide information and documents required. I was advised of my options in great detail helping me decide which option was best for myself. I would recommend them purely for their professionalism and they did not judge me or make me feel inferior regarding my situation.

100 % brilliant thank you for all your help that you have given me ...... you been all great and helpful too thank you again

Very helpful to me and listened to everything I had to say took all the stress away many thanks

The process was very clear, staff very patient and helpful.