I bought the 2 in 1 painless bikini trimmer in July used it for the past two months and have loved it. Then it started to turn on by itself and I couldn’t fix it so I threw it out. I reached out b... See more
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Review summary
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Based on these reviews
I give it 4 star because I had a bad experience with the product not the costumer service! The product must of been defective or damaged during shipping because the box was all dented but I reached ou... See more
Company replied
There were some delivery issues with the product, but after reaching our customer service said they would make it right. Even though the issues was not their fault. There was an immediate response... See more
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Customer service was great, fast and super responsive. The product was not for me as it did nick me and I did get a rash, but as soon as I sent an email to the customer service they didn't hesitate to... See more
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3.5
Average
65 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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I never received my package
I never received my package. I never got updates when it was delivered so when I went to search the USPS package it said it has been delivered. Which it had not been. I called USPS, they said the address I gave them was not the same as the what was for the tracking number. I tried reaching out to Seel as that is what I was told to do and they told me they can not do anything about it. I tried emailing the support email for IUI and they keep directing me to Seel. Now I'm out $100+. I did all of the things they told me to do an I still am not getting my money back or replacement products.
9 April 2026
Unprompted review
Reply from IUIBEAUTY
Dear customer,
We are truly sorry for the entire frustrating experience you’ve had with your missing package, the address mismatch issue, and being passed back and forth between support teams. We completely understand how upsetting it is to be left without your order or refund after spending over $100.
Since Seel has advised they are unable to assist further, please forward the full conversation records or screenshots with them to our after-sales support team.
Once received, we will directly help arrange either a full refund or a replacement shipment for you immediately.
We apologize again for this inconvenience and will make sure this is resolved properly for you.
My power went out once
My power went out once, and I realized this curler held enough residual heat for one last perfect curl to fix my front pieces. It's the little moments that prove how well it retains heat!
15 December 2025
Unprompted review
I have light
I have light, soft hair that razors often miss. This trimmer's foild head catches every single hair, leaving a uniformly smooth result I could never achieve with a blade.
23 March 2026
Unprompted review
I never received my product
I never received my product. On the website it shows as delivered, however I never got any updates, or notifications of the movement of the delivery. Not even a notification that it had been “delivered.” Called the phone number and it sent me straight to a regular voicemail. I’m starting to think this was a scam. I ordered March 6, 2026. Paid $10 for shipping. Never got my order. Super disappointed and frustrated. Paid a total of $50. If I can please have a refund. Don’t know where else to leave a review or who else to contact.
22 March 2026
Unprompted review
Reply from IUIBEAUTY
Dear Sir/Madam,
Thank you for your feedback. We sincerely apologise that our products or services have not met your expectations.
We are sorry for the inconvenience you have experienced. If you have any further queries, please reply directly to our official email address. We have taken note of your concerns and have already arranged for a response to be sent to you.
Should you have any further questions, please do not hesitate to contact us.
Yours faithfully,
The Customer Service Team
I ordered the bikini shaver from IUI…
I ordered the bikini shaver from IUI beauty. It wouldn't shave, at all. I emailed them and told them I'd like a refund. They said they could give me $15 back and I could keep tfhe product, I could send the product back to China for a full refund but I would have to pay for shipping, or they could give me lashes. They said regardless of the option i chose, I would get a $20 gift certificate to use on their site. I chose option one. I asked when I could get my gift certificate. They send me a code to use. The code only took off $4.99 on my purchase. I emailed them. They sent me another code. This code wouldn't work at all. I emailed them again. They told me it had to be a minimum of $40 purchase. I said that's not what you told me originally. I've emailed them a few times since and they won't respond. Don't waste your money. Products are junk and they will not stand by their word.
6 March 2026
Unprompted review
Reply from IUIBEAUTY
Dear customer,
We sincerely apologize for the unpleasant experience you’ve had with our bikini shaver and the issues with the gift certificate.We truly regret that the product did not perform as expected and that there was confusion and delay regarding your gift card.
This is definitely not the service we aim to provide, and we take full responsibility for the miscommunication.
We will reissue a valid $20 gift certificate to you immediately with no minimum purchase requirement.We will also process the $15 partial refund again to ensure you receive it properly.
Please kindly provide us with your order number, and we will resolve this for you right away.We hope to regain your trust and make this right for you.
Sincerely,IUI Beauty Customer Service
I timed myself
I timed myself: a full leg shave with a razor and shaving cream took 15 minutes. With this dry trimmer, I was done in 7, with no cleanup and way less risk of nicks. It's pure time-saving logic
29 September 2025
Unprompted review
This sounds dramatic
This sounds dramatic, but having a curler I can depend on for a job interview or a big date actually reduces my anxiety. Knowing I can count on it to work and make me look good is priceless.
4 November 2025
Unprompted review
I saw this product all over my social…
I saw this product all over my social media and finally caved. For once, the hype is real! It lives up to every good thing I've seen online.
26 November 2025
Unprompted review
It's so straightforward—one button…
It's so straightforward—one button operation. No complicated settings to figure out. I charged it, turned it on, and it just worked perfectly. Love the simplicity
20 November 2025
Unprompted review
Reply from IUIBEAUTY
Your review made us smile! Thank you for your support and for being a valued customer. We're thrilled you're happy with your purchase.
My leg hair is coarse and grows fast
My leg hair is coarse and grows fast. This is one of the few devices that doesn't get clogged or struggle with it. It powers through efficiently without pulling.
18 November 2025
Unprompted review
Reply from IUIBEAUTY
Thank you for the fantastic 5-star review! We're so glad we could meet your expectations. We look forward to serving you again soon!
Reply from IUIBEAUTY
Dear Iosefo:
Thank you for taking the time to share your experience using the shaver. We sincerely apologize that the product did not meet your expectations. We value every customer's feedback and are deeply sorry that we were unable to satisfy you this time.
We are always committed to ensuring complete customer satisfaction. If you would like to give us another chance, we would be happy to replace the product or explore other solutions—please let us know your options.
Thank you again for your valuable feedback. This helps us improve our products and services. Please feel free to contact us if you have any questions.
Sincerely,
IUI Customer Service Team
The razor is very bad it barely takes…
The razor is very bad it barely takes off any hair, a waste of money honestly…
2 December 2025
Reply from IUIBEAUTY
Dear Roumie:
Thank you for taking the time to share your experience using the shaver. We sincerely apologize that the product did not meet your expectations. We value every customer's feedback and are deeply sorry that we were unable to satisfy you this time.
We are always committed to ensuring complete customer satisfaction. If you would like to give us another chance, we would be happy to replace the product or explore other solutions—please let us know your options.
Thank you again for your valuable feedback. This helps us improve our products and services. Please feel free to contact us if you have any questions.
Sincerely,
IUI Customer Service Team
The ion-powered design really delivers
The ion-powered design really delivers. My hair feels smoother, shinier, and far less frizzy after each use. It honestly gives me that polished, salon-quality blowout with soft curls- all in one go.
3 January 2026
Unprompted review
Reply from IUIBEAUTY
Thank you for the fantastic 5-star review! We're so glad we could meet your expectations. We look forward to serving you again soon!
This is perfect for shaping my eyebrows…
This is perfect for shaping my eyebrows and cleaning up the hairline on my neck at home. The precision head lets me get a clean, defined look without visiting a salon.
9 December 2025
Unprompted review
Reply from IUIBEAUTY
Your review made us smile! Thank you for your support and for being a valued customer. We're thrilled you're happy with your purchase.
Think twice before you place an order
The shaver from IUI Beauty does not work properly. It just stopped working randomly and won't charge.
Maybe the shaver I received was a faulty one but I am not only upset with the product performance but also the customer service. Customer service from IUI Beauty is not user-friendly. It is not easy to contact them. Tried the chatbox on their website - they never reply!
1 December 2025
Unprompted review
Reply from IUIBEAUTY
Dear Sir/Madam,
Thank you for your feedback. We sincerely apologise that our product has not met your expectations.
We greatly appreciate your enquiry. Please note that our website's live chat function may occasionally fail to load due to network issues. Alternatively, you may contact us via email or telephone. Should you encounter any product-related issues, kindly email us at service@iuibeauty.com. We shall endeavour to respond within 24 hours.
Should you have any further queries, please do not hesitate to contact us.
Yours faithfully,
Customer Service Team
Very easy to use and I have 5 times…
Very easy to use and I have 5 times more hair than any of my friends has. Once burnt my finger a little by touching the ceramic part accidentally - but cause I was on the phone, so just mind your fingers :D
6 November 2025
Reply from IUIBEAUTY
Thank you for your lovely review! We're delighted that you had a great experience from purchase to delivery. Wishing you many great hair days/stress-free grooming sessions ahead with your new tool!
The battery life is impressive
The battery life is impressive. I charged it fully when I got it, and it's been three weeks of regular use without needing a recharge. It's always ready when I am.
1 December 2025
Unprompted review
Reply from IUIBEAUTY
Thank you for your wonderful feedback! We're delighted to hear that you are enjoying your trimmer and had a positive experience with our service. Your satisfaction is our greatest reward!
It covers the wider area than I thought…
It covers the wider area than I thought it would. My legs are done in half the time it used to take me with my previous, bulkier device. Super efficient!
2 December 2025
Unprompted review
Reply from IUIBEAUTY
Hi there, thank you so much for your kind words! We've shared your compliments with our entire team, especially our customer service staff. It truly motivates us to keep doing our best!
The tapered barrel is genuis
The tapered barrel is genuis. It creates such natural-looking, beachy waves without any harsh lines. It's almost impossible to get 'sausage curls' with this design.
24 November 2025
Unprompted review
Reply from IUIBEAUTY
Thank you for highlighting our quick response and helpful service! We're happy that we could assist you effectively and that you're satisfied with your trimmer.
This is a great little device
This is a great little device. It's powerful and easy to clean. The only very small thing is the on/off button is a bit stiff, but you get used to it. Overall, highly recommend.
15 August 2025
Unprompted review
Reply from IUIBEAUTY
Your review just made our day! We're thrilled that you're happy with your new trimmer. Thanks for making our job so enjoyable!
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