ITZOO Reviews 1,158

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 4 out of 5 stars

Imac was well packed and condition was better than expected. Itzoo always have good prices and the promotions are excellent too. Didn't come with latest update to safari but wasn't a problem to fix.... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished lenovo t490 grade B... its beyond a grade B and more of a grade A rating. Its perfect. ITZOO packaged the item as securely as possible and it arrived unscathed. Fast efficient ser... See more

Company replied

Rated 5 out of 5 stars

B Grade - which is anybody else's A grade. Not a mark. Well packed with overnight delivery. What more do you expect for £204? Delivered with Win10 but I was immediately offered Win 11 upgrade whi... See more

Company replied

Rated 5 out of 5 stars

The ipad delivered was Grade A as advertised in first class condition - could have done with a clean though. The back of the ipad had a secure erase sticker removing probably the previous user's deta... See more

Company replied

Company details

  1. Used Computer Store

Written by the company

One of the UKs leading suppliers of cheap refurbished laptops, computers, servers monitors, computer parts, laptop parts and much more at ITZOO.


Contact info

  • Newton Chambers Road, S35 2PX, Sheffield, United Kingdom

  • itzoo.co.uk

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best refurbished computer site I've…

Best refurbished computer site I've ever used, Every laptop and PC I've bought from this site over the years has lasted years and has been in perfect condition. Would always recommend this site to friends. Shame it doesn't seem to have as much stock these days. But still, quality and their prices are brilliant.

10 June 2023
Unprompted review
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.
Its always nice to hear from a returning customer, we are pleased you are happy with the condition of the devices and the prices.

Please feel free to email info@itzoo.co.uk for a discount code off your next order.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Perfect Experience.

Fantastic condition, exactly as described. Great service.

29 May 2023
ITZOO logo

Reply from ITZOO

Hi
Thank you for your kind review.

Our customer support team are here to help should you need any assistance.
Regards
ITZOO

Rated 5 out of 5 stars

Excellent Service …. Again

As previously, no issues: great products at good prices and delivered well within promised timelines.

1 June 2023
ITZOO logo

Reply from ITZOO

Thank you for your kind review and we are glad that the items ordered have met your requirements.
Our customer support team are here to help should you need any assistance.
Regards
ITZOO

Rated 4 out of 5 stars

Itzoo IBM Thinkpad Purchase

Easy to buy and a quick delivery of the laptop. I had a query about the windows registration key and received a very prompt reply which resolved the issue. (I actually didn't need a key because it was already loaded onto the laptop, the documentation was just a little confusing in that sense).

29 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased you were happy with the easy process to buy and the quick delivery. Glad your query was answered quickly and it was helpful for you.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Excellent Purchase: Lenovo ThinkPad T490 from ITZoo

I recently purchased a Lenovo ThinkPad T490 from ITZoo and I'm very happy with my purchase. The price was great and the laptop's condition matched the description. The buying process was smooth, and the laptop was delivered securely and on time. The performance has been outstanding, with a fast processor, ample RAM, and a vibrant display. I highly recommend ITZoo for their accurate product descriptions and exceptional service. Overall, a fantastic buying experience.

21 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased you found the whole process smooth and easy and you are happy with your Thinkpad T490.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

happy with a second hand laptop

ordered a secondhand laptop. All OK, happy with the service.

22 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased you are happy with your Thinkpad T490 and the overall service.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. thank you

21 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trsutpilot.

We are pleased you had a good experience using Itzoo and you are happy with your Latitude 7290.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Clear descriptions of laptops. Easy to make payment. Quick delivery. Well packaged. Grade A laptop in fantastic condition. Very pleased with purchase

21 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased you are happy with your Thinkpad A275 and found our website easy to use.

We hope to hear from you again in the future.

Best wishes,
Team iTZOO

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Condition of refurbed laptop was good.

21 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased you are happy with the overall service from us and the condition of your Latitude 7480.
We hope to hear from you again in the future.

Best wishes,
Team iTZOO

Rated 5 out of 5 stars
ITZOO logo

Reply from ITZOO

Dear John,

Thank you for your review on Trustpilot.

We are pleased you are happy with your Latitude 7480 and the price of it.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Easy Buying Experience + Value for Money

Itzoo has an easy buying experience. Free Delivery. Value for Money = Good experience overall.

2 May 2023
Unprompted review
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased that you found the whole process easy and that you had a good experience overall.

We hope to hear from you in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars
ITZOO logo

Reply from ITZOO

Dear Mohamed,

Thank you for your review on Trustpilot. We are pleased you are happy with our hassle free service.

we hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Hidden source of great IT kit

Excellent. Condition of units as described (Grade A) and saved a fortune on new.

14 May 2023
ITZOO logo

Reply from ITZOO

Dear Neil,

Thank you for your review on Trustpilot. We are pleased you are happy with your Dell Precision 3630 condition.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Delivery and condition were spot on

Delivery and condition were spot on. Will definitely be using again. Thanks.

14 May 2023
ITZOO logo

Reply from ITZOO

Dear George,

Thank you for your review on Trustpilot. We are pleased you are happy with your Thinkpad X270.

We look forward to hearing from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

I'll never buy a new laptop again

I'll never buy a new laptop again. Very pleased with my purchase. Exceeded my expectations

14 May 2023
ITZOO logo

Reply from ITZOO

Dear Brian,

Thank you for your review on Trustpilot.

We are so happy to hear that you are happy with your Latitude 7480 and we exceeded your expectations.

We look forward to hearing from you again in the future.

Best wishes,
Team ITZOO

Rated 5 out of 5 stars

Used Many Times Excellent Customer Service

Used many times Customer service is excellent. We had a small issue this time that Joan sorted out and kept us fully informed of progress. Excellent company.

14 May 2023
ITZOO logo

Reply from ITZOO

Dear Jon,

Thank you for your review on Trustpilot.

Its always nice to hear from a returning customer, please accept our apologies for the issue you had this time, we are pleased that Joan was able to help you and kept you informed throughout.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

Rated 1 out of 5 stars

Product was scratched and in poor…

Product was scratched and in poor condition

8 May 2023
ITZOO logo

Reply from ITZOO

Hi Jamie,

Thank you for your review on Trustpilot. I am sorry to hear that you had a bad experience with us, I believe our customer service team have been in touch to see if we can help solve the issues.

Best wishes,

Team ITZOO

Rated 5 out of 5 stars

All round top service

great price, super fast delivery, great quality (better than expected).
will definitely be using again for future purchases.

8 May 2023
ITZOO logo

Reply from ITZOO

Dear Anthony,

Thank you for your review on Trustpilot.

We are pleased you are happy with your Latitude 5400 laptop and the speedy delivery.

We look forward to hearing from you in the future.

Best wishes,
Team ITZOO

Rated 1 out of 5 stars

Waste of time trying to claim through their warranty

I purchased my laptop through ITZOO at the end of last year and after initially being very happy, one day the screen became damaged through no fault of my own, this couldve been from any number of things but after going down the warranty route, I was told in no uncertain terms that it was my fault, "accidental damage", after assuring them that this was not the case I asked for the situation to be escalated to the management. After myself being polite throughout the dialogue, the management came across rude and condescending, I was told that "The damage is caused by picking up laptop using your hand at the top of screen". There was no compromise to look at other possible causes or working together to find a solution, I was told I had damaged the laptop and that was it (and based on one picture I sent).
Great company and good prices and laptops, but if something goes wrong, then forget about any help.

16 May 2023
Unprompted review
ITZOO logo

Reply from ITZOO

Dear Matt,

Thank you for your honest review on Trustpilot.

We are sorry to hear you had a bad experience with our customer service team / management and we couldn't help you more in this case.

Kind regards,
Team ITZOO

Rated 5 out of 5 stars

Laptop was as described and working a…

Laptop was as described and working a dream. Postage was quick with great communication from both Itzoo and the delivery provider. I'd recommended buying from Itzoo

11 May 2023
ITZOO logo

Reply from ITZOO

Thank you for your review on Trustpilot.

We are pleased that you are happy with your X270 and the communication from us while awaiting the delivery.

We hope to hear from you again in the future.

Best wishes,
Team ITZOO

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