ITV Box Office Reviews 

im new to itv box office and if i buy an event i should be able to tape it on sky and watch when i want , luckily i seen this before i purchased and will now not be doing so . you guys are a joke and you need to fix this , not the way to get wrestling fans interested in itv

Really poor customer service and I think it's stupid that in 2019 you have to RENT a AEW event and watch edited repeats when they let you before you can record them via SKY. If you buy an event you should be able to keep it from the beginning! They are a very amateurish company.

So I decide to watch AEW as the hype around it is huge but the choice to use ItV is bewildering - I ordered Double or Nothing and was informed this was rented - I wasn’t able to watch this event live and was informed it was rented. When I go on my sky box after 2 days it’s not there and I was informed of no refund - how is this going to temp people to watch AEW in the UK - I’ll never moan about WWE network again

I ordered aew to watch on my day off from working all weekend only to be told it was only on till Monday morning I paid for a service I never received its awful customer service then to be told no refund. I won't be using you ever again

Such poor customer service and needs to improve, I’ve emailed Sarah and many other people and they ignore emails and when they do respond it’s when they have to!!!!.

I paid for a fight and it had app error so I went the the pub to watch it.

Only to find out the next day it went through, I emailed asking for a refund many times only to get refused many times.

I think this is so unfair!!!!!!!

Saji

Boxing could be more livelier

the recent event wasnt as joyful as others that peers havedone

Absolutely shoddy customer service, girl called Ami had no clue about any question I was asking her, then every time I tried to explain what the issue was I got a message explaining how I can watch ITV box office!!! what a joke they are! such a long way behind Sky Box office its unreal, no matter who fights in the future on ITV box office I will not be paying for it again !!!

Constant buffering and black screen during degale v Eubank jr fight didn’t see a round and all undercards where Unwatchable WANT A REFUND.Disgrace not happy wouldn’t wanna watch this for free let alone for £19.95 . What a rip off.Would giv a zero rating if possible no body should try itv box office.unless you wanna waist your time money and lose your head!

Couldn't even get through oh well your loss ....jokes no stafffff

Recently paid for the George Groves Callum Smith Final of World Series of Boxing. Was going away on holiday for the weekend so paid well in advance and set to record on my Sky Q box. Even recorded all the repeats of it just in case stream went down. On my return no recording. Contacted Customer Service to request a refund as had no access to the fight on demand and they couldn’t care less. I receive a witty and sarcastic brace of emails all to the tune of tough luck and better luck next time. Told the, I will NEVER return as a customer and they didn’t give a damn. Was excited for Itv after how good they were in the 90s and having a go at the Sky monopoly but think I will stick with Sky in future. Thanks a lot Itv Box Office for perhaps the worst customer service of my life.

Another persons unhappy experience

Richard Hopkins
4 October at 20:48
Seems like I now join the long list of unsatisfied people that have been shortchanged!! Paid £16.95 for a pixalated mess of coverage last Saturday for the Groves v Smith card and hardly got to watch anything before the signal completely went off meaning I missed the big fight and more or less all the supporting fights and build up. Phoned up twice on the night to be told by a young what I can only describe as the most laid back person I've ever spoke too that you have too much traffic and within 15 mins my coverage would resume.... guess what it didn't so I called back and spoke to a jumped up woman who said more or less there's nothing she can do and no refunds could or should be offered despite the previous bloke saying there at fault and if I ring back later I can arrange a refund. I was left fed up and confused as finally the woman I spoke to begrudgingly took my details and said they will be passed on to the refunds team but again there's no guarantee I'll get one... nearly a week later I've heard nothing nor have had a refund. ITV let's say it as it is your out of your depth trying to crack the well established PPV platform as you can't support what your saying you can offer! If I get the money back great if not I won't be on the street but either way I along with everyone else that's been left unsatisfied is entitled to a refund as you are with anything in life you buy and it's either not as advertised or delivered then your at fault simple as. Stop conning the public and I won't be using your service again.

Another persons awful experience

Got robbed by itv box office
We have had issues ordering the last 2 Eubank boxing fights. We spent 1 hour trying to order the fight and then we spent 1 hour complaining as the fight didn’t come on. £16.95 was deducted from my account and I have spent a further 30 minutes trying to get a refund. I was then promised a refund and that was 3 weeks ago.Have rang them twice for a refund still not got one even though the supervisor assured me I would get a refund within 10 days

We have had issues ordering the last 2 Eubank boxing fights. We spent 1 hour trying to order the fight and then we spent 1 hour complaining as the fight didn’t come on. £16.95 was deducted from my account and I have spent a further 30 minutes trying to get a refund. I was then promised a refund and that was 3 weeks ago.Have rang them twice for a refund still not got one even though the supervisor assured me I would get a refund within 10 days