ITS Technologies Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and knowledgeable staff who provide excellent advice and efficient service, making interactions pleasant and productive. Many people highlight the competitive pricing and the quality of the products, often considering them a go-to supplier for future needs. Reviewers frequently commend the delivery service for being fast, on time, and well-communicated, ensuring orders arrive promptly and in good condition. However, some customers also noted inconsistencies with the delivery process, including missed notes regarding vehicle size, unexpected early deliveries, and a lack of precise time estimates, leading to inconvenience. Some people experienced situations where deliveries were cancelled or left at the kerbside, causing concern about securing heavy items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the promptness and efficiency of... See more

Product

Users describe positive interactions with product, highlighting good prices and efficient delivery for items... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Order

Customers consistently note positive experiences with order, finding the process straightforward and easy on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Slight issue with stock but team were super helpful getting it sorted. Delivery courier missed the notes about max vehicle size but made up for it walking 1/3 mile with pallet truck - dedication! Grea... See more

Rated 5 out of 5 stars

Dealt with Leo to get quote for some equipment. Really good and efficient. Like wise then spoke with Ant to discuss some technical detail and his help was amazing. Understood exactly what I was plan... See more

Rated 5 out of 5 stars

Very helpful sales team, no waiting around for a call to be answered, very knowledgeable about the product and my needs, all the admin stuff was seamless. Superfast delivery and installation. definit... See more

Rated 5 out of 5 stars

This is the third project with this client where ITS technologies have been the supplier. This site had particular logistics issue and Jonathan at ITS went above and beyond with the pre sale discussi... See more


Company details

  1. Solar Energy Equipment Supplier

Written by the company

ITS Technologies are leading suppliers of solar & battery storage technologies. Our focus is on providing a high level of service and competitive prices to small to medium size installers, commercial & consumer customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(421)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Absolute nightmare with GSE inline…

Absolute nightmare with GSE inline solar trays from this supplier.

Seemingly lovely chaps, but supplied a GSE solar kit that was not fit for purpose (wrong flashings). No tech support / limited product knowledge. No solutions offered. Eventually (after literally months of hassle) offered partial refund for incorrect top flashings so I could purchase an alternative (as none in stock). 7 days later and still no refund received. Bank has no visibility of incoming payment. Refund less than the retail value of the flashings and roof is still off and leaking water after many months. Absolute disaster. Also ...avoid installing GSE on natural slate roof unless you have a big budget for lead and slate and a half tiles. Not worth it. And huge hassle / poor and inconsistent technical docs.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, ordered solar panels, set a delivery date and turned up on time. I wish every company was like this.

2 September 2024
Rated 2 out of 5 stars

Still disgrutled.

I have replied to this once stop keep asking me to review.

16 September 2024
ITS Technologies logo

Reply from ITS Technologies

We'll try to look into why Trustpilot have emailed you again if a review is already left but it is quite harsh leaving a damaging review to reduce our score just because trustpilot emailed you again no?

Rated 1 out of 5 stars

Non delivery

Was more expensive than others but delivery was two days on a pallet.
Seven days later and several phone calls the inverter arrived in a van with many other parcels on top of it.
As delivery on a pallet was extra this should have been refunded at the very least

5 September 2024
ITS Technologies logo

Reply from ITS Technologies

We do sincerely apologise that there were 3 attempted deliveries which caused a delay. We are working on finding out why there were failed deliveries for you. Due to the failed deliveries they did move the 58kg package to a van delivery, it didn't cost any less though.

Rated 5 out of 5 stars

Contacted I.T.S and had a few queries…

Contacted I.T.S and had a few queries regarding a product, Got all the information i requested and the company went out and organised and arranged a pick up of goods from my local PV company, Fist class communications and first class service.

14 August 2024
Unprompted review

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