IT STAR Reviews 33

Fake Apple Accessories? Bought some Earphones, totally different sound quality to the real thing. One side stopped working after 5 weeks no returns allowed.

Really disappointing experience with IT Star in St. Stephen’s Green SC.
Had my iPhone screen replaced, and a privacy screen added, for 100e.
Within literally 5 minutes of bringing it home, a really minor tip on the side of the privacy screen damaged the edge of the new phone screen directly below. This then bugged up the entire screen, making it virtually unusable: darkening it, alternating with lines of faded pink. When I went back (the first thing the next day) the staff member I met was really unhelpful. He kept saying I had ‘dropped it on the ground,’ and that they didn’t cover damage. Really poor quality products and pretty aggressive service. Got it all redone at Mr. iPhone for 70e.

I took my Samsung galaxy S24 FE with broken screen and rear camera cover. It was restored within an hour. Satisfied and happy with the job. I will highly recommend them.

I visited IT STAR, Galway S. C. pm, 4 Jan on the advice of vodafone -who weren't able to sort my problem. The staff member I met sorted the issue in a couple of mins. I'd somehow managed to activate 'talk back' (?) and couldn't turn it off. I didn't get the mans name, he was very friendly, helpful & efficient,

Brendan Dunne, Salthill, Galway.

Had my screen replaced here and it was clearly a cheap, low-quality replacement. It broke again within a week of the repair. Very disappointed with the quality and wouldn’t recommend. Staff unhelpful

V. unhappy with service and product bought from IT Star Arklow. Tried to return JBL headphones (in excellent condition with all packaging) 4 days after purchase. Wore headphones for 10 mins and ears became very sore. Plus start/stop button would not turn off, light remains on. After being told I could exchange for another headphones and looking at some, a different staff person took over. They told me I could not exchange or get a credit note because they needed to resell the item. Claiming they couldn't resell because I had used the headphones and they were marked. They weren't marked and I needed to use them to see a problem. They sell second-hand items!!!! Staff left me waiting to serve others. Staff need customer service training, neither apologised for the unusable item, for the inconvenience or offered any solution we both could be happy with.
I can't use this item; losing €90.

I bought a number of items including 2 x double usb-c plugs. One stopped working a few months after purchasing and when I returned to the shop with the receipt I was told that I only had 30 days to bring it back if there was a problem. This shop clearly has zero clue about EU consumer rights or they simply choose to ignore it. Out of principle, I will be escalating this via the appropriate channels.

I bought a phone case with a photo of my dog inked onto it and a week later the case broke and when I went back I wasn’t allowed a full refund which was stupid so they gave me a new one and the day after I bought it the ink peeled/broke off. The store was very stubborn and not understanding about how stupid it was that the first case broke literally less than a week after buying it and would not give a full refund. 😡

Customer friendly
Affordable prices

I'd give 0 stars if I could.
A member of staff in Clarehall pressured my friends autistic son to purchase a second hand iPad that cost more than it would have new.
They then tried to refuse to refund the item after being confronted with what they had done. Taking advantage of someone with autism is disgusting. If this is how you conduct business, I will be informing everyone not to go to any of your stores. I will especially make this know amongst the autistic community groups to do the same. Shame on you. Absolutely disgusting.
Judging by other reviews this is not a one off, but is a company policy.

Bought a cheap Nokia phone here, Aston Quay Dublin store. Battery was crap from the start. Takes ages to charge and then doesn't hold the charge. Useless. Buy cheap buy twice. Avoid this dump and pay a little extra elsewhere for a usable, reliable product.

I bought a phone case in IT Star Balbriggan and the surface colour peeled off after three weeks. I brought it back and was offered a partial refund if I bought another case.

Obviously I was not happy to spend more money on another rubbish product.

The very nice staff explained that they had no authority to give me a full refund or even replace the phone case. They gave me an email for Henry in the office and he didnt even bother to reply!!!

This was just a small purchase but they have now lost all my future business and my family and friends.

I.T star bishopstown in cork are only scam artists. I brought a phone in for a screen repair and had to go back to them 5 times and it’s still not right. So I’m going to bring it to people who actually know what they’re doing.

If you’re thinking of buying AirPods from here DONT DO IT!!!
I bought AirPods from them today and the sound quality is absolutely horrible,sounds so muffled ,both noise cancellation and transparency mode don’t work.
Better off buying from the Apple Store themselves!

Can't recommend enough. The products are a little expensive but the staff are so helpful and knowledgeable, and even offered a discount when I was a little short making a big purchase, so kind and helpful

I Bought a pair of Apple airpods back in June and went on holidays for 2 weeks with them. Out of no where on the third day they stopped working. The left earbud dint work and the case stopped connecting to my phone. The airpods were absolutely broken and useless. I went back in after my holiday and explained the issue and told me to come back 4 days later to see the manager. I came back and he changed the airpod case for me but not the buds but i told him that the left earbud was not working. I left with the new case because he showed me it had been working in the shop. About 3 days later again the case breaks down and the left earbud stops working. I went back in to complain again and to get a refund. The manager was so rude and refused to give me refund or exchange for a new pair. He told me that it was my fault and kept repeating for me to either get out or get the customer service to come in. I am absolutely appalled at this service. It geniuely shocked me how rude the manager was to a customer who had obviously been sold a fake product. I recommend for no one to go to this store.

Bought a phonecase for my father on father's day from the on in Balbriggan. Broke into two peices. Brought back to store, got another one. Magnet broke. Very poor quality phonecase and is definitely a scam. I do not recommend buying wallet cases from them.

They sell fake Apple earphones at a premium of €35, don’t waste your money and go elsewhere like newpaddy that’s across the road

I went in to the Stephens Green shop with a cell phone that was draining its battery rapidly, didn't receive texts or emails, and generally was on the fritz. The people there were really helpful, updated software, checked hardware, checked the sim card, and all they asked in return was this review. The phone is working perfectly again. As a visitor to Ireland, I was vulnerable to bad actors, but they were great. Many thanks and highest recommendation.

I had an iPhone battery replaced and the new one had worse battery life than the one they replaced. I went back but the sales guy just gave me the line about having Bluetooth and WiFi switched on which was draining the power. I’ve thrown €90 away on something that was worse than what I had. AVOID THIS PLACE