It's Just Lunch Reviews 673

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff, describing them as nice, enthusiastic, and attentive. Reviewers often highlight the positive attitudes of company representatives and the helpfulness of individual matchmakers who listen to feedback and strive to make good matches. The service is often seen as a good experience, with some people finding the dates to be positive and the overall process enjoyable. However, some people were dissatisfied with the contact process, noting a lack of communication and follow-up from matchmakers. There are also concerns about the user experience, with some customers feeling that their preferences are not always considered in matches, leading to unsuitable dates. The customer service and overall service quality also receive mixed reviews, with some individuals reporting unhelpful responses and a feeling that the company prioritizes quotas over individual needs.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff. Many customers praise individual staff members, describing... See more

Service

People report ambiguous experiences with service. Many customers express significant dissatisfaction, citing... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise representatives for being... See more

User experience

Users describe ambiguous interactions with user experience. Some customers report enjoyable experiences,... See more

Customer communications

Consumers consistently express significant dissatisfaction with contact and communication. Many report not... See more

Based on these reviews

Rated 3 out of 5 stars

Everyone from the company has been very nice and enthusiastic; however, I’ve been underwhelmed by the matches to date. I felt with such an investment the caliber of matches would be higher. The sell o... See more

Company replied

Rated 3 out of 5 stars

I appreciated the arrangement and coordination of the matches. A few of the restaurants were a bit on the pricey side and didn't seem to fit a casual meet-and-greet. Some of the matches were not alway... See more

Company replied

Rated 3 out of 5 stars

I have been in It’s Just Lunch for 8 months and have gone on 1 date. I only declined 1 date, but many accounts appear to be on hold. The date I did go on was good and I appreciate that my matchmaker i... See more

Company replied

Rated 3 out of 5 stars

The date went well, we had alot in common. Family values and location lined up. The actual restaurant wasn't that great food selection wise but the service was good.

Company replied


Company details

  1. Dating Service

Written by the company

The It’s Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.


Contact info

3.2

Average

TrustScore 3 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

TRASH is not even close enough to…

TRASH is not even close enough to describe this company. You will not hear from them. For over a month I have been sending emails and not gotten a single date. They speak contract but don't provide any services and no refunds. Expensive and waste of your time and money. More frustrating that Walmart customer service on Black Friday. TRASH!!!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Experience with Marina

My matchmaker, Marina, is professional, friendly and a great listener who wants to do her best to provide ideal matches based on the customer's criteria and desires.

31 March 2026
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Reply from It's Just Lunch

Thank you so much for your glowing feedback! We look forward to presenting you with more standout dates in the future. Thank you for choosing our service!

Rated 1 out of 5 stars

They lied to me

They lied to me. I told them I was from Washington State and they refused to let me find a date in Washington DC. How is this even right? She said they would call me for dates close to home and they never did. It's not right I can't make friends in DC. It's unAmerican. I guess I will have to try another website. It's been two weeks

31 March 2026
Unprompted review
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Reply from It's Just Lunch

Hi Whitney, thank you for taking the time to share your experience. We have shared your feedback with the office you were working with as they are independently owned and operated. They will contact you directly regarding your concerns. Thank you!

Rated 5 out of 5 stars

Great date and met a new friend

Great date and met a new friend. Very comfortable and an all in all enjoyable experience. Just the mere chance to make new friendships is definitely worth it. I would highly recommend It’s Just Lunch to everyone.

23 March 2026
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Reply from It's Just Lunch

We love to hear this, thank you for taking the time to share your experience. We look forward to your next fun first date!

Rated 2 out of 5 stars

Have only had two dates

Have only had two dates. The first had a 15 year old photo and the second not a match

17 March 2026
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Reply from It's Just Lunch

Thank you for sharing this feedback, we will be sure to alert your matchmaking team. We look forward to hearing from you after meeting Cynthia on the 17th.

Rated 5 out of 5 stars

Great Work by It's Just Lunch

It's Just Lunch takes the time to carefully read your profile and match you up with people who have like interests, so it's much easier to have a nice time with people you hope to date extensively. Also, they always follow-up to ensure they're doing a good job.

4 March 2026
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Reply from It's Just Lunch

Thank you for taking the time to share your experience with IJL! We are elated to hear you are enjoying the process and thank you for being an IJL client.

Rated 5 out of 5 stars

Eva has been a great resource

Eva has been a great resource. She's always upbeat and positive. She has answers or suggestions for uncomfortable situations or questions. I'm new to this and am finding the experience to be positive thus far.

23 February 2026
Unprompted review
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Reply from It's Just Lunch

We love to hear this, and welcome to the IJL Family! We look forward to more fun first dates!

Rated 1 out of 5 stars

Few dates.After a few months

Few dates.After a few months, I only got two dates. One lived 100 miles from me! Neither of them were women that I wished to continue to see. Later I was offered a "special" upgraded service with more attention to finding dates for me. For $7500. I accepted but quickly changed my mind. But.....it was too late.I had already consented to the program and signed by internet to accept. Cant get my money back. Even though I had already spent $4300 for the original service! Beware!

25 February 2026
Unprompted review
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Reply from It's Just Lunch

Michael, we would like to discuss this with you more as your concerns are important to us. Please email us at customerservice@ijlcorp.com to coordinate a time to connect. Thank you!

Rated 5 out of 5 stars

I am writing to share my sincere…

I am writing to share my sincere appreciation for the wonderful experience I’ve had with It’s Just Lunch. The team—specifically Lisa, Chelsea, and Hailey—has been incredibly helpful, friendly, and professional throughout the process.

I have been consistently impressed by the quality of the gentlemen I’ve met, as they have truly checked all the boxes for what I am looking for. The team has done an exceptional job of interpreting my needs and matching me with highly compatible individuals.

Thank you for the excellent service and for making this such a positive experience.

Vanessa

18 February 2026
Unprompted review
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Reply from It's Just Lunch

We are elated to hear you are enjoying the experience and your professional matchmaking team. We are here with you every step of the way and look forward to your next date1

Rated 5 out of 5 stars

Great experience with Jaiye!

I've been a member of IJL off and on for several years, and through them, I've met some great people who I've dated for extended periods. But with Jaiye as my matchmaker, I'm genuinely confident that this time around will be the last time -- and for the right reasons. Jaiye has spent a significant amount of time with me up front, learning what I'm looking for in a romantic partner, and he consistently follows up, truly listening to what went right and what wasn't quite right on every date. And as a guy talking to another guy, it's much easier to be as honest as I need to be in order to get to the match who'll end up being my last first date. His enthusiasm is infectious, which makes it easy to trust his judgment on a match and at least give them a try. And it helps that he and I share common hobbies, so it gives him better insight into whether a match is truly the right fit for me. I'm really happy to have Jaiye in my corner, helping to make sure this experience with IJL is the best one.

6 February 2026
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Reply from It's Just Lunch

We are so thankful for your positive remarks and cannot want to share these with our team. We are here for you every step of the way and look forward to helping you lose your single status. Happy dating!

Rated 5 out of 5 stars

Hey this is Paul I am a new member and…

Hey this is Paul I am a new member and so far so good. It’s been great Camille,Ashley, and Taylor have been completely professional, informative, and helpful and I would recommend them to anyone looking for a premier dating service in Milwaukee Thanks

7 January 2026
Unprompted review
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Reply from It's Just Lunch

We are so happy to hear you are enjoying the experience and working with a matchmaking team. The Milwaukee team is here to support you every step of the way.

Rated 4 out of 5 stars

Naomi is absolutely the best

Naomi is absolutely the best. She is always there for you.. whether to provide advice or just listen.

13 January 2026
Unprompted review
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Reply from It's Just Lunch

Thank you for your feedback and for choosing IJL to enhance your dating journey,

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Matchmaker literally is not doing their job. Four months and only one date. There is a strict no refund policy. $5,000 wasted.

Update: The reply from IJL says I have had 5 dates. This is fales. I have just completed my 2nd date. There were 3 other matches so maybe that is what they are counting. But 5 matches and 2 dates in 4.5 months is not acceptable. At that pace it would take 4.5 years to complete my 1 year / 24 date membership.

13 January 2026
Unprompted review
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Reply from It's Just Lunch

Hi Travis, thank you for your feedback, we are a little confused though as IJL has provided you five dates thus far; most recently your date on January 31st. Please contact us at 954-990-2033 to discuss; we look forward to speaking with you.

Rated 1 out of 5 stars

All About Money

My matchmaker at first was empathetic about my concerns of cost because I had to pay 4 figures up front. Later after a slee of almost entirely first dates, she proposed I pay for the dates entirely to get more of their socalled "high quality women" to get more second dates, after the only criticism I could get from their dating coach was edits to my dating apps. So everything is about money with them. Not to mention just because you're paying a match maker, doesn't mean the women aren't following a delusional princess fairytale mentality with unrealistic expectations. Since every single person of staff was female, the whole operation seems biased towards women based off my experience. For 4 figures every 6 months, all I got was more first dates that led to nowhere, and a second date that was a 1 night stand. You're better off spending this money on dating apps.

22 December 2024
Unprompted review
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Reply from It's Just Lunch

David, thank you for taking the time to share your experience and providing your feedback. Your IJL membership is with the IJL San Francisco location, which is an independently owned and operated location of IJL. We have shared your feedback with them directly for review and follow up. Thank you.

Rated 1 out of 5 stars

Awful money making machine

My match maker was great she listened and was helpful. The problem is ladies this service will trick you out of thousands with very few quality matches. The guy they matched me with was a total joke showed up almost an hour later. He arrived with a back pack. I stayed since I was there to actually have lunch. He called me a month later to ask for a 2nd date I politely declined. Don’t use this company unless you want to be disappointed. They don’t offer refunds either.

18 December 2024
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Reply from It's Just Lunch

Lena, we are surprised to see your review as we were able to resolve your concerns. please contact us at customerservice@ijlcorp.com and we can discuss further. We look forward to hearing from you.

Rated 1 out of 5 stars

STAY AWAY!!

Don't do this! If you want personalized matchmaking, find a different service. This is not personalized - it's a database of people willing to pay the high fees and then every 4 weeks, they'll send you someone also due for a date. They claim to be very selective, but as long as you can pay the initial fee, you're in. Every profile will sound like prince charming, yet profiles are what many aspire to be, not who they actually are and what they actually like to do.

I questioned on more than 1 occasion if this was a reality TV show to see how far a guy can push a woman with outrageous comments before they reveal the cameras.

This is expensive and I was hopeful to meet quality guys and in nearly 2 years, there was 2 men I was excited to go out with again. Neither followed up despite their supposed interest in meeting again.

There is also no real thought to where they send you. Some of the locations are loud sports bars where you can barely hear each other. Another one sent me to a Benihanas, where the 6 other strangers at the table chuckled as we clearly introduced ourselves awkwardly.

There are plenty of other matchmaking services out there. Go with one that is local or has proven results.

21 November 2025
Unprompted review
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Reply from It's Just Lunch

Hi Emily, thank you for taking the time to share your experience. We have shared your concerns with the office you had your membership with as they are an independently owned and operated location of IJL and will contact you further to address. We appreciate your feedback.

Rated 1 out of 5 stars

I signed up for it’s just lunch

I signed up for it’s just lunch in 2023. Since then, I’ve only been on 4 dates, only 2 of which wound up with an actual date (one was a now show and one decided not to proceed). The matchmakers have “found” dates for me, but somehow each one mysteriously “goes in a different direction”. I feel like this is a procrastination tactic. I have not heard from my match maker since 08/01/2025!!! Almost 4 months! I asked for my money back, but unfortunately I am at their mercy. Don’t waste your money or your time.

Kathy G

21 November 2025
Unprompted review
Rated 5 out of 5 stars

The selection of the venue

The selection of the venue, the communication

14 November 2025
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Reply from It's Just Lunch

We are happy you are enjoying the location of your dates and communication with the matchmaking team. Cheers and happy dating!

Rated 5 out of 5 stars

Meeting new people!

Meeting new people!
A little slow and clunky with matches.

19 November 2025
Unprompted review
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Reply from It's Just Lunch

Thank you for the feedback, we have passed this along to your matchmaking team.

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