Ordered a St George cup and coaster for my wife,items were delivered in perfect condition and looked really good ,delivery was really quick and very happy with the 1st class service from Handmade for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered twice from this company now and been impressed both times. They often release new products, have great prices and social media offers too. Speedy delivery for such personalised items. I... See more
Company replied
I cannot speak highly enough about this company. Bill and his team went above and beyond with my order that was incredibly poignant and time sensitive. The gift turned up promptly in excellent condit... See more
Company replied
I ordered a personalised bracelet for my daughters 8th birthday. I placed the order weeks before hand thinking delivery would take ages. The braclet came within a few days of placing my order! The pac... See more
Company replied
Company details
Information provided by various external sources
When it comes to personalised gifts, we believe in the power of handmade. Crafted with care, engraved by our own fair hands and sent to you with love from us
Contact info
United Kingdom
- 020 3587 7880
- team@itshandmade.co.uk
- itshandmade.co.uk
4.8
Excellent
395 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Great! really pleased with the service and how quickly my order was received.
Wanted a genuine Paddington Bear comforter, as the ones on Amazon were fake and also dangerous from the reviews.
So really happy they had what I needed.
11 April 2020
Unprompted review
Reply from Its Handmade
Hi Victoria
Thank you so much for your kind words, it means so much to our team to hear how pleased you are with our products and services.
Thank you for choosing to order with us Victoria.
Kindest Regards
Its Handmade
Cheaply made
The writing is extremely small. for what you get it's not worth the money! And the bands they come on are cheap.
8 April 2020
Unprompted review
Excellent service
Excellent service, super quick and the product is of exceptional quality!
My mum was delighted with the gift. I shall recommend you and will definitely order again.
‘Thank you!
31 March 2020
Unprompted review
Reply from Its Handmade
Hi Stephanie
What a wonderful 5 star review, thank you so much for your kind words and your time for reviewing our company. We are thrilled to hear you are happy with all of our services.
Thank you Stephanie for choosing to order with us.
Kindest Regards
Its Handmade
Perfect items and extra fast delivery
23 March 2020
Unprompted review
Reply from Its Handmade
Hi Julie
Thank you so much for taking your time to review our company with this great review, it means so much to our team to hear how pleased you are with our products and services.
Kindest Regards
Its Handmade
I love my matching bracelet with my…
I love my matching bracelet with my little girl it is just the cutest and for a little added touch they came in a box all personalised to me it was so lovely I will definitely be ordering again.
Sammie
22 March 2020
Unprompted review
Reply from Its Handmade
Hi Sammie
We are thrilled to hear you love our mummy and me bracelets just as much as we do. Thank you so much for taking your time to review our company with a great 5 star review.
Kindest Regards
Its Handmade
Absolutely beautiful
Absolutely beautiful! I bought a key ring and was gorgeous and made from great quality material!! Can’t wait to give it to my mum... made up! Thank you x
19 March 2020
Unprompted review
Reply from Its Handmade
Hi Leah
Thank you for your kind words and your time for leaving us this wonderful review. Customer experience and satisfaction is our number 1 priority so this review means so much to our team.
Thanks again
Its Handmade
Absolutely in LOVE
Absolutely in LOVE with my mother/daughter bracelet! Quality is amazing and the engraving is done so beautifully! Delivered within a day of ordering too. Everything is perfect x
19 March 2020
Unprompted review
Reply from Its Handmade
Hi Nicole
Thank you for taking your time to leave our company a fantastic 5 star review. Our engraver Bill is very talented in what he does and will be ecstatic to hear how happy you are with our bracelets.
Thank you for choosing to order with us Nicole.
Kindest Regards
Its Handmade
Beautiful set of bracelets
Beautiful set of bracelets ordered with our sons name on, cheaper than another company I have used in the past but the quality is better of the metal used
18 March 2020
Unprompted review
Reply from Its Handmade
Hi Georgina
Thank you so much for taking your time to leave us this fantastic review. We are ecstatic to hear how happy you are with or products and services.
Kindest Regards
Its Handmade
I have had the best experience ordering
I have had the best experience ordering from handmade. I ordered the 'mammy loves' set and there are perfect for me and my little girl! I also received a free personalised gift box which was the best surprise. I ordered on the 10th and received my personalised bracelets on the 11th so very fast delivery. I will definitely be ordering again and would 100% recommend to everyone!
17 March 2020
Unprompted review
Reply from Its Handmade
Hi Alisha
Thank you so much for this outstanding 5 star review and your kind words. We are thrilled to hear how pleased you are with our products and our speedy delivery.
Thank you for choosing to order with us.
Kindest Regards
Its Handmade
Really happy with my purchase
I gave this review 4 stars before but now I have given them a 5 because there was a wee fault with the order but they have been so amazing and sorted it out for me with a replacement. I highly recommend, great product and great service, go out of their way to keep the customer happy. can’t wait to see my mams face on Mother’s Day. Thank you guys so much for doing an amazing job, the keyrings look amazing, I know she’s gonna love them.
13 March 2020
Unprompted review
Reply from Its Handmade
Hi Jodi
We truly do apologise about this mistake. If you could please email our customer service team on team@itshandmade.co.uk we would be more than happy to resolve this issue.
Kindest Regards
Its Handmade
Ordered the key ring 3 times now!
Ordered the key ring 3 times now and will be back for more! A beautiful handmade gift which is delivered quickly and arrives in a lovely gift box too! Love it!
8 March 2020
Unprompted review
Reply from Its Handmade
Hi There
Thank you so much for your kind words and this wonderful 5 star review, it means so much to our team to hear how pleased you are with all our services.
Thank you for ordering with us.
Kindest Regards
Sarah
Excellent service
Excellent service, fast delivery and quality is 100%, packaged beautifully. Would highly recommend
21 February 2020
Unprompted review
Reply from Its Handmade
Hi Jackie
Thank you so much for taking your time to leave us this wonderful 5 star review. Our main priority at its handmade is customer experience and satisfaction, so your review means so much to our team to hear how happy you are with all our services and products.
Kindest Regards
Its Handmade
Outstanding Service!
Outstanding Service!
I ordered a set of personalised bracelets, excellent product and high quality. I wasn't sure on the band colour needed so was sent an additional set free of charge! Received my product next day and was updated on the ordering service throughout, I was pleasantly surprised that they had even personalised the "gift box" for me which was a nice touch and included a £5 voucher off my next purchase.
I found this company by chance and as a NEW customer, I will definetly be shopping here again. Highly recommended.
19 February 2020
Unprompted review
Reply from Its Handmade
Hi Ash
We are over the moon to hear how happy you are with all our companies services and products. Thank you so much for taking your time to leave us this fantastic 5 star review.
Kindest Regards
Its Handmade
Excellent service.
Excellent service.
I was so pleased with the 3 mummy & me bracelets I ordered for me and my twin girls. Delivery was fast and they even personalised the gift box for me 💝 My girls love their new bracelets and I love mine too! So sentimental and stylish. Fast delivery too! I would highly recommend!
15 February 2020
Unprompted review
Reply from Its Handmade
Hi Christopher
Thank you so much for taking your time to leave our company this Fantastic review. We are thrilled to hear how pleased you are with our products and services.
Kindest Regards
Its Handmade
Fantastic service and products
Fantastic service and products from Its Handmade. Recieved my gifts the day after I purchased them.
I will be buying more products in the future
6 February 2020
Unprompted review
Reply from Its Handmade
Hi Stacey
Thank you so much for leaving our company this wonderful 5 star review, it means so much to our small family run buisness. We are over the moon to hear how happy you are with our services and products.
Kindest Regards
Its Handmade
Fab services.
5 February 2020
Unprompted review
Reply from Its Handmade
Hi Vicky
We are pleased to hear how happy you are with all our services. Thank you for taking your time to leave us great 5 star review.
Kindest Regards
Its Handmade
Very good service and replies to my questions!
I was very happy to receive my gift for my granddaughter
The order was easy and the email contact with the company was really very helpful and pleasant
So thanks for that!
3 February 2020
Unprompted review
Reply from Its Handmade
Hi Karin
We are thrilled to hear how happy you are with your experience ordering with us and we really appreciate you taking your time to leave us this wonderful review.
Kindest Regards
Its Handmade
Thank you for my beautiful keyring
Thank you for my beautiful keyring. So much detail and care was put into my gift from the packaging to the product, not to mention the super fast turnaround time. I ordered my keyring on Friday and it arrived by Monday! Would highly recommend and will be shopping with it’s handmade again
20 January 2020
Unprompted review
Reply from Its Handmade
Thank you so much for this fantastic 5 star review. We are thrilled to hear you love our keyrings just as much as we do. Thank you for ordering with us Chloe and we look forward to your next order.
Kindest Regards
Its Handmade
I ordered some extra names for a key…
I ordered some extra names for a key ring, order in between Christmas and new year and they turned up the next day in the post. Such good quality and very quick delivery and as they where gifts everyone was so happy with them xx
18 January 2020
Unprompted review
Reply from Its Handmade
Hi Emma
Thank you for taking your time to leave our company such a lovely review. We are really pleased to hear you love the quality of our products and you are happy with our super speedy delivery.
Kindest Regards
Its Handmade
Amazing customer service
Amazing customer service. I'm a returning customer and will continue to be one. Respond to my enquiry email within minutes. I received my order less than 24 hours after I'd placed it. Beautiful keyrings will make my daughters naming day so much more special. Thank you.
15 January 2020
Unprompted review
Reply from Its Handmade
Hi Abigail
Thank you so much for this wonderful 5 star review it means so much to us as customer experience and satisfaction is our number 1 priorty here at its handmade. We are thrilled to hear you are a returning customer and our services and products are perfect for you.
Kindest Regards
Its Handmade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.