iTrustCapital Reviews 8,463

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more

Company replied

Rated 5 out of 5 stars

I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more

Rated 5 out of 5 stars

Just opened up two accounts with Itrust Capital.Ayrton was completely helpful and friendly. Guided me step by step through the whole process of transferring my funds from one cold wallet to another... See more

Rated 5 out of 5 stars

I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a... See more

Company replied

Company details

  1. Software Company

Written by the company

iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.


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5.0

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always top shelf help

Always top shelf help from iTrustCapital, thank Rafael for the quick response and excellent information!

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Johan! We're glad Rafael was able to promptly assist you. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

He was very patient and walked me…

He was very patient and walked me through the process that I was asking to have their company do. Great service!

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Steve! We're glad our team was able to assist you. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Great people at the helpline thank you Romeo

I really appreciate the folks at the help number. For example today Romeo gave me excellent guidance and was so patient with my questions and corny jokes. They really do mix The Perfect Blend of professionalism, expertise and personalization so that you have the confidence knowing you're being taken care of and that you're also look at as a human. Thank you Romeo for what you do!

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Micheal! We’re so glad to hear that Romeo provided guidance and made the experience both professional and personal. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

I recently contacted Itrust Capital and…

I recently contacted Itrust Capital and found it to be an extraordinary platform. I had questions concerning the Roth IRA account and the Permier Custodian Account and the transfer of money into these accounts as well as crypto. I needed a understanding that was given unto me in plain English that was fantastic. Much thanks and kudos to Josh B

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you! We’re so glad to hear that you had such a positive experience with Josh and found the platform helpful and easy to understand. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Great attention to detail!

Great attention to detail and communication in every step on the money transfer process

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you for the positive feedback, Jon! Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Romeo DelaVictoria and the team there…

Romeo DelaVictoria and the team there gave me great help on the issues I was having.

14 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you! We're glad Romeo and our team was able to resolve your issue. Feel free to reach out with any additional questions.

Rated 5 out of 5 stars

I called in to ask about the status on…

I called in to ask about the status on my rollover and had the pleasure to speak with Rafael. He was very helpful and answered all my questions and concerns.

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Ernie! We're glad Rafael was able to assist you with your rollover. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Julian was very helpful in explaining…

Julian was very helpful in explaining the benefits and limitations of the Roth Ira I'm looking into. As well as how it could and couldn't be funded. All around very friendly, courteous, kind and and professional.

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Peggy! We're glad Julian was able to assist you with more information on the IRA. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo was friendly and able to answer…

Romeo was friendly and able to answer all of my questions in a brief amount of time.

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Kit! We're glad Romeo was able to assist you! Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Was in a tight spot

Was in a tight spot, needing $ to pay the taxman by the 4/15, Francisco patiently and professionally got me through the “Distribution process” . Francisco went above and beyond the COC to help me fix mistakes I’d made in the process. Thanks

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Jeff! We're glad Francisco got you through the distribution process. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Awsome customer service

Romeo contacted me to update me on a transaction, which he did.I explained I had a question about another transaction. Romeo got back to me within minutes with the information needed. 5 Stars for Romeo

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, David! We're glad Romeo was able to update you on the transaction and provide further information. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Great Customer Service

Romeo was extremely helpful to me today. First impression, I didn't have to wait long on hold before speaking to someone. Then Romeo was VERY patient with me. I did not have all the necessary information and he had to wait many times for me to move forward. He was helpful, courteous and took care of what I needed. AN experience you don't often find with customer service. Five Stars for Romeo!!!

13 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Karen! We're glad Romeo was able to assist you and took care of what you needed. Feel free to reach out with any additional questions.

Rated 5 out of 5 stars

My traditional IRA from Fidelity…

My traditional IRA from Fidelity transfer to an iTrust Capital Roth IRA was made easy. The customer service has been prompt and courteous. I look forward to a long and prosperous relationship.

9 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Freddie! We're glad your transfer was easy with the help of our team. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Jonathan was great letting me know my…

Jonathan was great letting me know my account was funded and ready to invest

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Keith! We're glad Jonathan was able to assist you with your account funding. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Jonathan Alway Reassuing

Jonathan is not only very responsive but also able to satisfactorily handle my requests, answer my questions, and provide a solution to my issue. I have very high confidence in Jonathan.

1 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Steve! We're glad Jonathan was able to provide a solution to your issue. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

My transfer was very professionally…

My transfer was very professionally managed. Rafael was on top of things the entire time and was very helpful and efficient. Made it a pleasant experience. Thank you

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Thomas! We're glad Rafael was able to stay on top of everything. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Josh was super patient

Josh was super patient, professional, and very helpful! Thank you Josh!

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, James! We're glad Josh was able to assist you. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Very Helpful

When I had to roll over my IRAs Jonathan was extremely helpful and attentive helping me get through the process. Lots of communication, never once had to be concerned that I was getting lost in the shuffle. Top notch!

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Lem! We're glad Jonathan was able to assist you with the IRA rollover process. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Francisco Mondragon made it so easy to…

Francisco Mondragon made it so easy to get my paperwork back to him, when I didn't have a clue as to how to it. He was so jovial and understanding and didn't make me feel stupid at all. He is a wonderful asset for iTrust Capital.

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you! We’re glad that Francisco made the process easy and approachable for you. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Thank you Josh B

Thank you Josh B. for spending the time to ensure we had answers to all of our questions pertaining to using iTrust Capital for self directed Roth IRA with options to buy and sell crypto.

10 April 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Julie! We're glad Josh was able to assist you with everything in regards to the IRA. Feel free to reach out to us with any additional questions.

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