iToolab Reviews 1,098

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers had a great experience with this company. Many customers praise the excellent customer service, highlighting the quick response times and helpfulness of the support team. The products are often described as effective and easy to use, with many people successfully unlocking devices or transferring data. Consumers appreciate the efficiency of the software, noting that it saves them time and money. However, some customers also noted issues with the product not working as expected, particularly with certain device models or specific unlocking functions. A few other people also felt that the app did not perform its advertised function, leading to dissatisfaction and difficulties in obtaining refunds or support.

What people talk about most

Product

Consumers find product to be ambiguous, with many reviewers reporting that the product worked as advertised,... See more

Application

Reviewers mention ambiguous feedback about the app, with some finding it worked for their needs, such as... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers finding the tools super useful... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UnlockGo actually works, not like the numerous "free" software which are mostly scams. Yes, they want you to get a subscription. No, you do not have to do that. I purchased an unlimited time licens... See more

Company replied

Rated 5 out of 5 stars

I needed to remove a Google lock on a Samsung tablet and researched ways I could do this. Using a Samsung approved support centre seemed expensive so I tried SamFW which didn’t work for me. Then I tur... See more

Rated 5 out of 5 stars

The software was super easy to use - step by step guides are very clear and i quickly had success migrating my whatsapp from Android to iOS exactly as promised. Only thing that didn't migrate was voi... See more

Company replied

Rated 5 out of 5 stars

iTools make such easy to use utility apps for both android and ios. They offer lifetime subscriptions which is amazing for long term use of apps. Their anygo gps app is next level and amazing at... See more

Company replied


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lost Microsoft 2019 Server Administrator Password

We have Microsoft Server2019 and I forgot our Administrator password. We purchased the UnlockGO Ultimate product. It's very easy to use and is well written software. Follow the instructions provided and you can change the Administrator password in minutes. GREAT tech support. IToolab is eager to help customers!!!!!!!!!!! STRONGLY RECOMMENDED

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The Only Solution for A12 (iPhone XS Max) Activation Lock! Highly Recommended.

The Only Solution for A12 (iPhone XS Max) Activation Lock! Highly Recommended.
I was in a tough spot with my iPhone XS Max which has the Activation Lock enabled (A12 chip). I spent weeks researching tools that claim to handle the A12/newer chipsets, which is known to be very difficult compared to the older models.
> Everything I read pointed to iToolab UnlockGo as the most reliable and most up-to-date software that can successfully perform a bypass on these difficult, newer devices. Their support for the A12 chip is crucial. I am preparing to use this tool and am fully confident that it will be the only one that can get the job done and bypass the lock effectively. If you have an iPhone XS Max or newer, do yourself a favor and stop wasting time with others—this is the professional-grade tool you need. I'll update my review once the bypass is complete, but based on the features and reputation, it's already a 5-star choice.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I contacted iToolab to cancel my…

I contacted iToolab to cancel my monthly subscription. With most companies this process drags on, iToolab were on it straight away and canced my subscription as requested.
Excellent customer service..

28 November 2025
Unprompted review
Rated 5 out of 5 stars

iTools make such easy to use utility…

iTools make such easy to use utility apps for both android and ios. They offer lifetime subscriptions which is amazing for long term use of apps.

Their anygo gps app is next level and amazing at pinging and saving any landmark coordinates at ease.

iTools support are also very quick to respond.

25 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Mario,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iToolab Support Team

Rated 2 out of 5 stars

because it is not free as shown in…

because it is not free as shown in google please remove the purchace and it will be great

22 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Derick Ezekiel,
Sorry for the inconvenience you encountered.
We offer a free trail version.
You can try before purchase.
Thank you!
iToolab Support Team

Rated 5 out of 5 stars

Nice tools

Well, at first I was really stressed if it actually works, and really — it works!
Nice team also, responds very quickly!

Overall I’m impressed, it suits my needs 100%

20 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Fiodar Suślionkau,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iToolab Support Team

Rated 4 out of 5 stars

bypass google

21 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Sir/Madam,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iToolab Support Team

Rated 5 out of 5 stars

I bought AnyGo(PC version) to enable…

I bought AnyGo(PC version) to enable some features for apple watch and airpods pro in China, it worked finally, and I canceled my subscription easily by sending email to the support team, they did it very soon, excellent experience!

18 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Zhiwei Xue,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iToolab Support Team

Rated 5 out of 5 stars

it is awsome

5 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Murat,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iToolab Support Team

Rated 5 out of 5 stars

UnlockGO

This program worked perfectly to unlock a Samsung A5. Confirmed!! The whole process took about 10 minutes from when I placed the order.

5 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Digital Technical,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iToolab Support Team

Rated 5 out of 5 stars

Great mükemmeml

4 November 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Serdar Tas,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iToolab Support Team

Rated 5 out of 5 stars

verry help full

verry help full

23 October 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Md Kayes Mridha,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iToolab Support Team

Rated 5 out of 5 stars

I wanted to give a 5 star reveiw for…

I wanted to give a 5 star reveiw for iTool. They worked with me every step of my first journey of software mishaps on my Samsung S21 Ultra. Thank again iToolab!! EASTSIDEBONDO

21 October 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Michael Bondeson,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iToolab Support Team

Rated 5 out of 5 stars

Great team, excellent product, highly recommended

Great team, great product. I bought it a year ago to fix a few Samsung phones of various generations n they all worked. Money well spent for what I needed it to do.

I would def buy this product again if I need it in the future n would highly recommend it. It's idiot proof with simple step by step instructions.

This app saved me hundreds in tech cost based on rate my local repair shops charge per phone. Subscription was half the price of one phones repair cost n I fixed 5 phones with it within subscription time.

20 October 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Wang Shu,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iToolab Support Team

Rated 5 out of 5 stars

it helps alot

11 October 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Feishe Guai,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iToolab Support Team

Rated 1 out of 5 stars

Trying to cancel subscription order and…

Trying to cancel subscription order and no answer received from support customer service

30 September 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Sergio Lloret
I apologize sincerely for the inconvenience caused.
We have replied to you via email.
Please check.

Rated 3 out of 5 stars

Be prepared to work for your refund if the product doesn't work for you.

Update 10/6/2025: I've just confirmed that my original purchase price, including sales tax, was credited back to my charge account. So while I will not delete my original review as requested by iToolab, I've updated my rating to 3 stars. It shouldn't take this much effort to receive a full refund for software that doesn't work for you, but at least I didn't have to initiate a dispute with my credit card provider.

Update 10/2/2025: After posting this (originally 1-star) review, iToolab contacted me and stated that they have "striven a full refund" for me, and asked that I "kindly delete the negative review." I responded that I would update the review once the refund processed. (Their refund policy states 2-4 working days to process, but their message stated 7-15 days.) I'll update again when (if) my refund is processed as promised.

Original review: I purchased an UnlockGo (Android) license, in an attempt to unlock a corporate cellphone from a former employer who didn't want it back. I tried all available options, but nothing worked for me. I contacted iToolab via email, and asked for technical assistance in hopefully getting the phone unlocked. They responded quickly, but just apologized and offered me a 30% refund. I reiterated my request for technical assistance, and said that if they couldn't get it to work on my phone, I'd want all of my money back, under their 30-day satisfaction guarantee. They replied with another apology and offered me a 50% refund. I answered that, since they were unwilling to offer any technical assistance, I either wanted a 100% refund or I would dispute the purchase with my credit card company. I haven't heard back from them yet. I won't ever make the mistake of doing business with this company again.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Worked like a charm! Great product

29 September 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Christopher Morris Schmidt,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iToolab Support Team

Rated 4 out of 5 stars

UnlockGo actually works

UnlockGo actually works, not like the numerous "free" software which are mostly scams. Yes, they want you to get a subscription. No, you do not have to do that. I purchased an unlimited time license for up to 5 devices. I'm not a professional but in my repair/refurbishing of old devices I encounter a lot of locks. I'd give it 5 stars, apart from the fact that sometimes you will need to try a couple of times and sometimes the instructions aren't the clearest. So far, so good.

25 September 2025
Unprompted review
iToolab logo

Reply from iToolab

Dear Jack Jones,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iToolab Support Team

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