ITechworld Reviews 324

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reliability of the products, finding them ideal for various uses, including van life, camping, and home backup. Many appreciate the excellent value, especially during sales, and highlight the speedy and free delivery service. The staff is frequently commended for being helpful, knowledgeable, and providing great advice, contributing to an overall positive service experience. However, some customers reported receiving used or damaged items, with issues such as missing manuals or cords, and visible stains. A few people also experienced product failures, including batteries and chargers, some within a few months of purchase. Additionally, a small number of reviewers noted slow delivery or issues with tracking, and some were dissatisfied with the after-sales service regarding faulty products or incorrect accessories.

What people talk about most

Product

Users describe positive interactions with product, with many praising the high quality and reliability of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Service

Reviewers mention positive feedback about service. Many customers praise the prompt, friendly, and efficient... See more

Quality

Clients share positive opinions on quality, with many praising the high standards and reliability of products... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for a great product (power station). Sale prices are fabulous, delivery was free and speedy. This product was a major step up from a smaller, earlier ITechworld product. They’ve been power... See more

Rated 5 out of 5 stars

I have these batteries in my work car 200 amps Caravan 480 amps Camper 400 amps They have been absolutely brilliant using there 3000 watt inverters It certainly transformed our camping as... See more

Rated 5 out of 5 stars

Just upgraded my 2 agm batteries with 2 itechworld 105ah, absolutely amazing with the difference in weight. Also added the controller with dcdc. I’m impressed that I can see the charging status easi... See more

Rated 5 out of 5 stars

Touched base with the office a couple of times had some great advice from Aiden got an awesome deal on a ps2000 and a 300w solar blanket. Came in handy with all the storms we had recently. I had loo... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Great company to deal with. Good pricing and fantastic products. Delivery was quick and kept us informed with delivery arrival time. Had a question and they were very helpful this was our second purchase from them. Very good company.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

A really good product good people to…

A really good product good people to deal with very helpfull.but i wont be buying any more of your product only because of your transport aust post . I ordered a item that i didnt received i got lied to by aust post so wont deal with them again . Im sorry to say you have lost me as a customer only because of aust post which is very disapointing.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

lost order

Still waiting for our order which has been lost and no one can tell us where it is, over $1,000 worth of product.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Did what he said he would do

I had a minor issue and was put thru to customer service and spoke to John .John was patient and attentive ( not dismissive ) as this had been the second
call to ITechworld due to sale team promising a return call that didn’t occur.Staff like John restores faith in ITechworld

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Power Supply

I ordered small power supply to run my laptop and charge my phone and camera batteries when camping.
It’s a great product. Easy to use. Display is informative and easy to read. The power supply only weighs about 4kgs and doesn’t take up much room.
Arrived in quick time and was well packaged and undamaged. I also have an iTechworld jump starter pack which works really well. Highly recommend this organisation and their products.

23 December 2025
Unprompted review
Rated 4 out of 5 stars

Some improvements possible

1. I am happy with your products, but their are some improvements you could consider, (a) provide a built in trolley, instead, of having to purchase one and not advertise it, this causes issues, due to the manual then says do not turn Gen more than 45 degrees?, vertical / horizontal?, please explain, as it then makes fitting Trolley later is to say the least not easy, especially when you don’t describe fully what maybe the problem, - most good Gens come with trolley now.??
(B) There was no, communication following the purchase of the trolley,- no tracking #, I had to go to the nearest PO to get the Trolley, as I was not at home when it arrived,
(C) Trolley in my opinion is necessary with this 3.5kw , and also note that the trolley itself is a very good unit .

27 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look