Italycarrent Reviews 

I cannot recommend Italy Car Rent based on our experience.

After returning the car, we were informed that they had found a small chip on the windscreen and charged us €400. During our rental we never noticed any chip or crack and we did not experience or hear any stone impact that would have made us suspect damage.

When we questioned the claim the first photos provided were unclear and did not clearly show any damage. Only after we disputed the charge were additional photos sent. We also pointed out that the photos contained several similar white marks around the alleged chip making it difficult to determine from the images alone what was actually damage and what could simply be dirt or residue.

We politely asked for clarification and explained why we could not accept liability based on the documentation provided. Our concerns were never addressed. Instead, the €400 was simply charged to our card without any response to our final email.

To make matters worse the vehicle had been handed over with a broken dashboard ventilation panel that affected the climate control during long drives in very hot weather with our two young children. We documented this ourselves but chose not to complain during the holiday. It raises concerns about the quality of the vehicle inspections before and after rental.

I fully understand that rental companies must charge customers for genuine damage. However I also believe customers deserve clear documentation, fair communication, and a meaningful opportunity to have a dispute considered before money is taken. A service Italy Car Rent didn’t deliver. I recommend to find another provider.

Everything went smooth. The staff is very helpful. We enjoyed our experience with ItalyCarRent. We'll use it again.

I rented a car fro Italy carrent in Feb 2026, in Pisa airport.
I was given a black car after 11pm on a night with torrential rain. When I returned the car the attendant said you could not see my photos and charged me 175 euro for a miniscule (1-2 mm) scratch, which was already on the car. They are complete scam artists, she was determined to find something , it was just a matter of what she could get away with. Would not use them again which is a shame as I liked the car. Not trustworthy, dishonest ! Staff member Alessandra was very unpleasant to deal with and I almost missed my flight. Wrote to company with pictures of purported damage but bog-standard response. Centauro car hire may cost more but cost less in the end !

THIEVES, THIEVES, THIEVES STAY AWAY. THEY INVENT CHARGES AND ARE VERY RUDE. THIEVES, THIEVES STAY AWAY

I rented a car in Bari and they forced me to buy extremely expensive insurance because they claimed my credit card did not work when n fact it did work and they refused to use my debit card. They charged me nearly 400 Euros extra. We arrived late with children so could not use another company. I feel scammed and robbed. Terrible start to our holiday. What a mistake to use these guys.
Disgraceful business practices and I would advise to avoid at all costs.

Good experience with this rental. Nice car in good condition. Staff friendly and helpful with no pushy or hard sell tactics or nonsense about damage on pickup or return. Thanks

they charged me for damages I did not do claiming I had no photo proofs of the damages and that was under my responsability to take pictures and document the damages

I rent the car from Jul.14 then returned Jul.20 (1 week)

(positive point)
1. Car condition is well enough.
2. Staff support (specially in the rent counter : I don't know name) is great - Good at explain all the process, support insurance, introduce functionality of car.

(Negative point)
Once returned car, later I got e-mail that fuel is not fully filled (level was 6/8 instead of 8/8), so charged to my account around 45 euros. However, when I got the car that time fuel level also looks around 6/8 ( it comes from assuming that possible driving distance would be 560 km in dash board) which is similar level of car return. It means not 'full to full' comparison (looks receiving 6/8 vs returning 8/8) and charged price also almost double of market price. I sent e-mail to explain further detail but still not received any answer yet.

Olbia airport - Challenging experiences at pickup but Erica was so helpful and kind!

Its a scam! Careful with the minimal scratches on your rental car before accepting it! They autoevaluate the damage and high price it! I regret using them! Never again

I was unfortunate enough to get a tiny stone chip in the windshield. It was a very minor damage that could easily have been repaired with a standard resin repair for no more than €50.

Instead, your company had the audacity to charge €800 from my security deposit. This is nothing short of outrageous and feels like a complete rip-off.

I will never rent a car from your company again, and I will make sure to tell others how you take advantage of tourists by charging excessive amounts for minor damage.

This car rental company is appalling. We returned our car and the reception lady spent a good 20 minutes searching the car to find a scratch. Finally, she found a tiny scratch on the hub cup and we were charged €800. don’t use this company.

Our experience with Italy Car Rent at Sicily Airport was absolutely appalling.
We arrived after a long journey with our young family and elderly relatives, only to be told that Italy Car Rent would not accept our credit card. This was a globally issued credit card that we have used internationally without issue, and nowhere in their terms and conditions was it made clear that it would not be accepted.
To make matters worse, staff refused to discuss the matter with us or offer any assistance. They would not provide a refund and simply ushered us away, waving at us and repeatedly saying “bye" at the top of their voices. Meanwhile, our young children and elderly family members were left sitting outside in 40°C heat while we tried to figure out what to do.
With no viable alternative, we were forced to book another rental car elsewhere at the last minute. What should have been a £600 rental ended up costing us more than £1,300 for a single four-door car.
The complete lack of compassion, professionalism, and customer service shown by Italy Car Rent was shocking. Leaving families with children and elderly relatives stranded in extreme temperatures while refusing to engage in any meaningful conversation is simply unacceptable.
I would strongly advise others to think very carefully before booking with this company.

Was slightly worried to rent from Italy Car Rent after reading the reviews. We had to book online last minute as our original rental company canceled our booking. We collected from Palermo Airport, our car was new (only had around 800km) and clean. We were given a damage report before noting a scrape on the wheel. Process of collecting car was quick and smooth. We were offered their insurance but had our own so declined. The lady was not pushy at all.

We were apprehensive returning the car. We dropped off at Trapani airport. The guy spent about 3 minutes looking around the car, noted the damage on wheel that was already noted in the damage report on collection, and we signed to say no further damage noted. Our deposit was returned before we even boarded our flight.

Experience was positive for us!

If Italy Car Rent does not accept credit cards unless the card number is physically printed on them, this requirement should be clearly and prominently disclosed when customers make the reservation and payment.

It is completely unacceptable that, after accepting payment with that same card, they refused to hand over the vehicle because the card number was not printed on it. It was a modern, fully valid credit card issued by an internationally reputable bank.

The only alternative they offered was to purchase additional insurance costing €333, which I was required to pay in cash. I consider this practice abusive, as it imposes a substantial and unexpected charge when the customer is already at the airport and has virtually no other options.

A disgraceful experience, entirely unworthy of a reputable company.

Predatory behaviour from staff in Palermo who charge for minor scratches. On returning the car the staff noticed a minor scratch on the number plate. The number plate was perfectly fine and legible but yet they deemed that it should be "repaired" at the cost of 350 euros. We did not have the full insurance package with Italy car rent and the staff just fob off us and told us to claim from our own insurance. It seems that it is the general practice at italycar rent to find the smallest scratch and charge for it.

Wir wurden in Lamezia Terme am Flughafen bei Italy Carrent von Ricardo bedient. Schon beim Check In war Ricardo hilfsbereit, freundlich und effektiv. Wir haben die Schlüssel schnell erhalten. Das Fahrzeug war aussen leicht verschmutzt. Da kann aber niemand was dafür. Es muss zuvor geregnet haben. Nach den Ferien hat und wieder Ricardo bedient und das Fahrzeug in Empfang genommen. Speditiv haben wir das Fahrzeug gemeinsam am 16.7. inspiziert und gleich auf dem Mobilephone vor Ort die Empfangsbestätigung unterzeichnet und es war alles i.O. Wir werden Italycarrent bestimmt wieder berücksichtigen. EN We were assisted by Ricardo at the Italy Carrent counter at the Lamezia Terme airport. Right from check-in, Ricardo was helpful, friendly, and efficient. We received the keys quickly. The exterior of the vehicle was slightly dirty, but that’s nobody’s fault—it must have rained earlier. After our vacation, Ricardo assisted us again and took the vehicle back. We quickly inspected the vehicle together on July 16, signed the receipt confirmation right there on the spot using our cell phones, and everything was in order. We’ll definitely consider Italy Carrent again. IT All’aeroporto di Lamezia Terme, presso Italy Carrent, siamo stati accolti da Ricardo. Già al momento del check-in, Ricardo si è dimostrato disponibile, cordiale ed efficiente. Abbiamo ricevuto le chiavi in tempi rapidi. L'esterno dell'auto era leggermente sporco, ma non è certo colpa di nessuno: deve aver piovuto poco prima. Al ritorno dalle vacanze, è stato di nuovo Ricardo ad accoglierci e a ritirare l'auto. Il 16 luglio abbiamo ispezionato insieme l'auto in modo rapido e abbiamo firmato la ricevuta direttamente sul cellulare sul posto: tutto era in ordine. Ci rivolgeremo sicuramente di nuovo a Italy Carrent.

Even 1 star its too much for this company...

Stay away from Italy Car Rent!
I notified them in advance about a flight delay, yet they ignored my email, cancelled my booking, and kept my money. Upon arrival, they refused to honor my original reservation and forced me to pay for a new, much more expensive one.
They showed absolutely no interest in helping a customer in a difficult situation. It’s clear they only care about maximizing fees rather than providing service.
Avoid this company like the plague!!

If this is for business, they are very slow. Still doing the scan and copy and filling in with the ball pen and then rewriting to the system. And the system is slow. 40 minutes to fill all the paperwork and with no issues.

NEVER EVER RENT FROMTHIS SCUM COMPANY READ THE REVIEWS !!!

Absolute scam, tried to charge me for a shelf missing that was never there and a scratch that was already there. Even tho I had photos taken of night we picked it up of same scratch !! Presented evidence and still charged !

Do yourself a favour and avoid if you value your cash!

Should be taken out of every airport

Absolute scam
And dishonest company