We were helped immediately we went into the store and given good suggestions that was very helpful. Overall very good service. I would have given 5 stars if they had fulfilled there promise to teleph... See more
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Review summary
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I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... See more
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... See more
Company replied
Needed to replace the battery in a 2020 model phone but was worried that they might not stock that particular battery. Phone called made to Woking branch, helpful staff physically checked one was in s... See more
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Company details
Written by the company
At iStore we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. iStore is an Apple Premium Reseller and Apple Premium Service Provider based in the UK.
Contact info
112 Strand, WC2R 0AG, London, United Kingdom
- 02072129090
- marketing@istore.co.uk
- istore.co.uk
4.2
Great
636 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Misleading Service and Overpriced Repairs – Go Elsewhere
I visited the iStore as it is an Apple-recommended store to address an issue with my iPhone 11 screen, which was unresponsive. The staff informed me that the screen was broken where the sensor is located and quoted £219 for a screen replacement. They also claimed that the sensor would need replacing but still quoted the total cost as £219—the same amount listed on Apple’s website for just a screen replacement.
This seemed odd, so I questioned the claim, but the staff insisted it would be difficult to find another store with a compatible sensor for my phone. Skeptical, I visited another repair shop, where I had the screen replaced for £70. The phone works perfectly now, and no sensor replacement was needed.
The staff at the iStore provided misleading information to push their expensive repair service. This experience felt dishonest, and I cannot recommend this store. Save your time and money by seeking repairs elsewhere.
18 November 2024
Unprompted review
Reply from iStore
Hi,
As an Apple Authorised Service Provider, we follow Apple’s pricing structure, and the £219 quoted for your iPhone 11 screen replacement aligns with the price listed on Apple’s website. This cost includes genuine Apple parts, Apple-trained technicians, and adherence to strict data privacy standards.
While third-party repair shops may offer lower prices, they typically use non-genuine parts, and repairs are performed by non-Apple certified technicians. This could compromise the quality, durability, and security of your device. We aim to provide reliable, high-quality service that meets Apple’s standards to ensure long-term performance.
We remain committed to offering transparent, Apple-authorised service. If you have further concerns, please don’t hesitate to reach out to us directly.
~ Irene
Was very amazing experience…service was…
Was very amazing experience…service was sooo good as well I like my phone..♥️♥️♥️
10/10
100/100
19 November 2024
Reply from iStore
Hi,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again. Enjoy your new iPhone!
~ Irene
Well Oragnised and great updates
I had recently purchased iPhone 16 pro max. Got it very quick. Got updates throughout I got my phone. Well organised and had a great experience with Istore.
19 November 2024
Reply from iStore
Hi,
We appreciate your support and we thank you for highlighting the quality of our service. We look forward to serving you again.
~ Irene
Delivery timing was so fast and packing…
Delivery timing was so fast and packing was secure
Thanks I store for everything
19 November 2024
Reply from iStore
Hi Sagar,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Reply from iStore
Hi Reshma,
Thank you for your positive review. We're thrilled you had such a great experience with us and we look forward to serving you again soon.
~ Irene
Quick and efficient service
Quick and efficient service, goods dispatched the same day as ordering and arrived the following day
14 November 2024
Reply from iStore
Hi Adam,
We're glad to hear that your experience with iStore was 5-star. Thank you so much for sharing your feedback. We appreciate your support and look forward to serving you again.
~ Irene
Reply from iStore
Hi,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
I have had to go to the istore in…
I have had to go to the istore in Woking a few times recently, another visit today and next week. Jack, the shop assistant, is absolutely fantastic. Kind, polite, patient, very knowledgeable about products, nothing is too much trouble. Would go nowhere else.
26 October 2024
Unprompted review
Reply from iStore
Hi Elizabeth,
Thank you for sharing your experience! It's fantastic to hear that Jack provided such exceptional service, consistently demonstrating kindness, patience, and expertise. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again.
~ Irene
Excellent service
Immediate service, helpful advice and fast delivery
21 October 2024
Unprompted review
Reply from iStore
Hi Robert,
Thank you for your kind words! We're delighted you are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Awful I just needed a password reset
Awful I just needed a password reset. The 'assistant' decided to multitask with another customer. Did not help me to go through the process of the rest as he chatted away to the other customer. He then made a mistake on the reset. He then said it would take between two hours and three days to reset as the reset was 'Nebulous ' (hazy vague indistinct or confused) I have no idea what that means ..do you ?? He then passed me back the phone worse than it was before and he kindly told me that there would be no charge. Arrogant rude and would never recommend. Horrible pointless man.
20 October 2024
Unprompted review
Reply from iStore
Hi Justin,
We understand how frustrating it must have been to feel overlooked during your visit. At times, when the store is busy or short-staffed, we may assist multiple customers simultaneously to reduce waiting times.
Regarding the password reset process, it can indeed take up to 48 hours. If there’s missing or insufficient information on the account, Apple must review the request before approving the reset, which can unfortunately extend the timeframe. We understand that this can be frustrating, but unfortunately is something that is out of our control.
If you’d like to discuss your experience further or need additional support, please feel free to reach out to us directly.
Speedy delivery within 24 hours
Speedy delivery within 24 hours. Financed it at check-out via Klarna and that was also seamless.
18 October 2024
Reply from iStore
Hi Kelvin,
Thank you for your positive review! We're thrilled you had such a great experience with us. We look forward to serving you again soon!
~ Irene
Really helpful and clear advice from…
Really helpful and clear advice from Lawrence - really pleased with my new Mac!
21 September 2024
Unprompted review
Reply from iStore
Hi Christine,
We thank you for your kind words. We're delighted to hear that you had a wonderful experience with Lawrence. Enjoy your new Mac!
~ Irene
Jamie helped me when I visited
Jamie helped me when I visited. He was really helpful and clearly knew what he was talking about! Great service ♥️
2 October 2024
Unprompted review
Reply from iStore
Hi James,
Thank you for your kind words! It's great to hear that Jamie provided helpful and knowledgeable service during your visit. We're glad you had a positive experience, and we look forward to assisting you again!
~ Irene
Got my new iPhone 16 Pro on time 😀
24 September 2024
Reply from iStore
Hi Abby,
Your feedback is like music to our ears! We're delighted to hear that you had a wonderful experience with us. Enjoy your new iPhone!
~ Irene
My MacBook Pro was delivered the next…
My MacBook Pro was delivered the next working day - all good :)
24 September 2024
Reply from iStore
Hi Grace,
Thank you for sharing your experience! We're glad to hear your MacBook Pro was delivered promptly and everything went smoothly. Enjoy your new MacBook!
~ Irene
I placed my order on the 19th and it’s…
I placed my order on the 19th and it’s still processing on the 23!!!!, the macbook is not preorder, so?????
23 September 2024
Unprompted review
Reply from iStore
Hi,
You ordered an item that was not in-stock with a 2-4 week delivery time. So I think it is somewhat unfair to expect it to be with you 3 days later?
We should have the item back in-stock in the next few days.
Kind regards,
Will - iStore Webshop
Same day fix
Quick, friendly service from Liam in Hereford store today. Pretty much saved my day as I should be working from home. Great to have same day fix!!!
16 September 2024
Unprompted review
Reply from iStore
Hi Luke,
Thank you for your review! We're so pleased to hear that Liam was able to provide quick and friendly service, saving your day with a same-day fix. We'll be sure to pass on your kind words to him. If you ever need anything else, we're here to help!
~ Irene
Reply from iStore
Hi Kobiga,
Thank you so much for choosing iStore and for leaving us a positive review.
~ Irene
Reply from iStore
Hi William,
Your feedback motivates us to keep delivering excellent service. Thanks for the review!
~ Irene
Ipad fix
We have just visited the I store in Woking with a fairly anchient ipad which had stopped working. Jack was very patient and soon had the device working again. This device is used as a means of contaction a 100 year old mother who is hard of hearing and the device is a lifeline. Thank you so much Jack for your help!
13 September 2024
Unprompted review
Reply from iStore
Hi Christopher,
Thank you for your kind words! We're so glad that Jack was able to get your iPad working again. We'll make sure to pass on your thanks to Jack. We appreciate your support and look forward to serving you again.
~ Irene
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