iSleep, LLC Reviews 

361
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

This company is a big scam. Bought a replacement headgear advertised as large; it was ridiculously tiny. No response to our inquiry for 2 weeks. Then we get finally receive an email: ‘No return;... See more

Company replied

Rated 1 out of 5 stars

I emailed them to ask if they preferred appointments or walk ins: Justin responded that both options were allowed, so I called for an appointment. The receptionist put me on hold three times trying... See more

Rated 5 out of 5 stars

iSleep goes above and beyond! The showroom is beautiful - one would expect to be purchasing a luxury vehicle when you step inside - not breathing apparatus! The staff is courteous, helpful, and profe... See more

Rated 5 out of 5 stars

I was very apprehensive with the whole CPAP procedure but Desiree and Vanessa and William walked me through each step and followed up like champs. Desiree guided me through the medical RX and machine... See more

Company details

  1. Health & Medical

Information provided by various external sources

Sleep better, live better! iSleep offers fast, simple, and affordable home sleep apnea testing.


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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2.9

All reviews

(361)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Precious is very helpful and explains…

Precious is very helpful and explains how the process works step by step and she makes sure that you have complete understanding of the products and services and she also checks on you weekly to touch bases on your progress

4 October 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 5 out of 5 stars

Customer Service

Stefanny was very helpful getting our problem resolved very nice and knowledgeable

14 September 2022
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Reply from iSleep, LLC

Thank you for your review! If there is anything else you need, please do not hesitate to reach out!

Rated 1 out of 5 stars

Hard to reach by phone

Hard to reach by phone. And email. Some not too sure about the information giving. Transferred call to person that I didn’t need but they tried to help. Don’t trust the results. Partner with trucking company.

Update: ordered the cpac they claimed I needed and finally received. Emailed them Sept 11 for the virtual set up and as of today Sept 23, haven’t heard from them. I think it’s a ripoff.

15 August 2022
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Reply from iSleep, LLC

Hi there,

Thanks so much for your review. We’re sorry to hear that you had a less than awesome experience! Please feel free to contact us and speak with one of our managers at 1-833-475-3372 so that we can learn more about your experience.

Rated 1 out of 5 stars

No, this is not adequate.

1. I took this when I had a sinus infection only a couple of days before a divorce hearing. But there is no possibility of a retake, is there? My first available private sleep doc appt is the end of Oct.
2. You promised to tell me what questions I answered that indicated a need for this test. This has not happened.
3. The same company gives the test, scores the test, sells the CPAP ($1200), and pulls your CDL until you buy it. See a possible conflict of interest here? The word used at my OC (including management) is "Scam."
4. After the first night I sent back an email that said my current experience was "unsustainable". I haven't heard from you. However, you sent a nice email to my boss saying you'd white-glove me for 30 days...
5. Seems to me that a sleep condition (using the umbrella term "apnea" which used to have a much more narrow meaning?) needs ongoing treatment beyond a CPAP. Are you there to provide that over the years? IF not, are you working w/ private doctors?

Yes, the DOT made a ruling. Yes, you have a solution for Schneider. No, this is not adequate.

7 September 2022
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Reply from iSleep, LLC

Dear Mr. Wohlford,

Thank you for your review. Regrettably, we have no control over your decision to take the test during your sinus infection or divorce hearing. However, rest assured that neither of those scenarios should greatly affect the results of your at home sleep study. Unfortunately, we have no control over your sleep doctor's appointment at the end of October, but we certainly encourage you to share the results of your test with your own personal Physician and obtain a second opinion if so desired.

Please feel free to contact your Sleep Coach during our normal business hours if you are having trouble tolerating your sleep equipment. They would also be happy to provide a copy of your sleep survey to your so that you can share that with your Physician.

We are not aware of any conflicts of interest as our sleep tests are scored and interpreted by third-party Physicians that are Board Certified in Sleep Medicine. Of course, you are never required to obtain medical equipment from iSLEEP and are always welcome to choose a medical equipment provider of your choice. Additionally, iSLEEP does not have the power to "pull your CDL."

The term "apnea" has a very narrow meaning. Our test does not look for generalized sleep conditions. The data that our equipment collects is used to determine if you are suffering from Obstructive Sleep Apnea. Oftentimes, Obstructive Sleep Apnea does require lifelong treatment. iSLEEP and our Physician partners stand by to provide and/ or coordinate any care that you may require during the course of your treatment.

Please keep in mind that iSLEEP is a contracted provider of Schneider National. If you have feedback regarding company policy, I would encourage you to reach out to your direct leader.

Sincerely,
iSLEEP team



Rated 5 out of 5 stars

Thank you iSleep! Now I Sleep!

The people at iSleep were incredibly helpful from the time I purchased my new CPAP to the quick delivery and the follow up. They called and checked on me a few days after I started using it and then again a week later. They also looked at my data and let me know everything was working properly. I had no issues getting used to using a CPAP for the first time. I tried a few of the provided masks, found one that fit and slept 8 hours with it the first night. I can’t believe how well I feel after using it just a few weeks. I had no idea I wasn’t sleeping well for all those years. After 3 weeks my blood pressure is way down and I feel like a million bucks all day. I am sure there are a number of ways to buy a CPAP but iSleep made it easy which motivated me to finally do this. I just wish I would have discover them years ago.

2 September 2022
Rated 2 out of 5 stars

So far questioning

OK. This was recommended by our Doctor. Filled out ALL of the paperwork and e-signed the documents. It states mailed within 2 days. after 7 days, I phoned sleep test and they said it hadn't been processed yet for whatever reason. They did upon my call expedite our order! Still waiting for the results...its been another 7 days~ NOT SO SURE THEIR TIMELINE IS CORRECT!

22 August 2022
Rated 5 out of 5 stars

Was easy and straightforward

Was easy and straightforward. The local lab wanted to charge over 1,000 for a take home test and double for an in lab. for 160 and sleeping with an unobtrusive ring on my finger I’m able to get my Rx for a dental appliance

17 August 2022
Rated 5 out of 5 stars

More alert

Iam getting a little more use to the machine ! Feel like I have more energy when I go about my day ! Mask does rub and make me sore under my nose area though ! But it's tolerable !all said and done , I'm satisfied with how it works and makes me feel .

21 July 2022

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