This company is a big scam. Bought a replacement headgear advertised as large; it was ridiculously tiny. No response to our inquiry for 2 weeks. Then we get finally receive an email: ‘No return;... See more
Company replied
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See what reviewers are saying
I emailed them to ask if they preferred appointments or walk ins: Justin responded that both options were allowed, so I called for an appointment. The receptionist put me on hold three times trying... See more
iSleep goes above and beyond! The showroom is beautiful - one would expect to be purchasing a luxury vehicle when you step inside - not breathing apparatus! The staff is courteous, helpful, and profe... See more
I was very apprehensive with the whole CPAP procedure but Desiree and Vanessa and William walked me through each step and followed up like champs. Desiree guided me through the medical RX and machine... See more
Company details
Information provided by various external sources
Sleep better, live better! iSleep offers fast, simple, and affordable home sleep apnea testing.
Contact info
142 Bell Street , 89503, Reno, United States
- 833-475-3372
- info@isleephst.com
- isleephst.com
2.9
Average
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was really great
The experience was really great, the test is really good.
24 April 2024
Home sleep test was shipped fast
Home sleep test was shipped fast. Still waiting on my results been over 48 hours.
22 April 2024
Unprompted review
Still waiting for a report
The equipment arrived as expected, was very easy to use, and the sleep study went well. This could have been 5 stars, but after 3 weeks I am still waiting for my report. This is necessary to consult with my doctor and is needed for my DOT physical which is due.
28 February 2024
Good customer service
27 February 2024
Very easy to use.
26 February 2024
I could not get a direct answer on a…
I could not get a direct answer on a phone call. They had to call me back.
26 January 2024
Salena Valdez was incredibly helpful…
Salena Valdez was incredibly helpful and understanding whenever I had questions. World class customer service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Update: after completing the study I found out that this company will not write a prescription for you; you may only buy their products. I feel this is very misleading to the consumer and should be more conspicuous on their website. I will stand by what I said before the actual study, but overall would not recommend.
25 January 2024
They might not be waiting just for you to call, but they'll get back to you asap
Once I got a hold of someone, it was well worth the wait, and Juanita took not just my money, but good care of me and my order for spare parts to match my equipment thanks
25 January 2024
They never tell you
no communication been 3 days since I did my test still have not heard anything so I called left a callback request tired of sitting on hold
26 January 2024
Isleep representatives unprofessional, unethical, and incompetent
I need to get a machine for severe sleep apnea. A week ago, my doctor faxed an order to Isleep, and I called to verify they had received it. Their representative told me then (7 days ago), it was being processed, and they would contact me when they received approval from my insurance. I heard nothing from Isleep after a week, so I called only to find Isleep had made no effort to contact my insurance, and I had been lied to (which was confirmed by my insurer). It set my care for my sleep apnea back by over a week. I decided to see if I could find a company that doesn’t lie to its customers.
24 January 2024
Unprompted review
Helpful and fast service.
4 January 2024
Quick reply and y'all were able to help…
Quick reply and y'all were able to help me with my issue.
2 January 2024
Everyone makes an effort to make things…
Everyone makes an effort to make things right and easy to get information.
26 December 2023
Right machine
They helped me get the right machine. With all new supplies. My score has improved.
29 December 2023
When I call my sleep coach i…
When I call my sleep coach i immediately get responses.If anything I need for my machine it comes fast no hassle
28 December 2023
My package arrived on time and the…
My package arrived on time and the instructions were very simple
26 December 2023
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