Islander UK Reviews 2,567

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and engaging personalities, making the entire process enjoyable and comfortable. People are delighted with the high quality of the products, often creating beautiful and unique bags that serve as perfect souvenirs. The overall user experience is frequently highlighted as fun, relaxed, and easy to follow, with many appreciating the clear explanations and assistance provided. The various locations are also well-regarded, with consumers finding them charming and conveniently situated. However, some customers also noted a minor inconvenience regarding waiting areas, particularly for those who struggle with standing, as there wasn't always a place to sit while waiting for the workshop to begin.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product. Customers consistently praise the bags, describing them as cute,... See more

User experience

Users describe positive interactions with the experience. Customers consistently highlight the fun, engaging,... See more

Location

People report positive experiences with the various locations. Many customers found the Edinburgh locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers were very happy with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at the Islander workshop! There were so many different options to choose from and you could upgrade your bag if you wished with no fuss. Isaac was friendly and made the buildi... See more

Rated 5 out of 5 stars

This was such a fun experience and completely worth the cost! The bags were so cute and making them was fun and not that difficult! Charlotte and Ellie helped us and they were both so sweet and the vi... See more

Rated 5 out of 5 stars

My girlfriend and I were visiting Edimburgh and find our about this workshop before travelling. We looked at the colour and bag options in advance but there's plenty of time in the workshop to choos... See more

Rated 5 out of 5 stars

Such a fun experience and my purse turned out amazing! Wonderful staff and the workshop ran right on time which made it easy to plan our day.


Company details

  1. Handbags Shop
  2. Shoe Store

Written by the company

Islander® is an Edinburgh-based brand specialising in footwear and accessories. We create distinctive, beautifully crafted designs for men and women using Scotland’s finest Harris Tweed®. We have seven stores in Edinburgh, and one in St. Andrews. Please see a list of our locations below. Islander Flagship - 95 West Bow, EH1 2JP Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS Islander Stockbridge, 63 Raeburn Place, EH4 1JF Islander St Andrews - 120 Market St, KY16 9PD. The Islander Handbag Experience offers customers to create their very own bespoke Islander Satchel, during our 1-hour workshop, now open 5 locations in Edinburgh: Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS And also in St Andrews.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My sister and I did the Islander…

My sister and I did the Islander Workshop on Candlemaker Row led by Gill and it was so much fun! Gill was so lovely and we are obsessed with the handbags we made! Such a fun souvenir to bring home with us!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Do it - even if you're comming alone!

It was a great experience. The booking is easy, the staff members (Lucy and Ruby) were really kind and helpful and also gave great instructions. I went there alone, but everyone was really friendly, and know I have a lovely bag to take home!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fun and worthwhile experience!

My wanted to make a purse and I did not want her to sit by herself so I signed up as well and made a wash bag. I was not expecting much as I was there mostly to support my wife. But it was really a good time and the hosts Lauren and Chris were very nice, welcoming and helpful during the process. I would highly recommend this for a unique Scottish experience. And you get a fantastic souvenir as well!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Love, Love Love

I have purchased a couple of times from this company from Australia. Arrives quickly, packed well, quality of the goods is brilliant.
Highly recommend, cannot wait to visit a shop in June when we visit.

26 March 2026
Rated 5 out of 5 stars

10/10 Would recommend

Ellie and Chris were wonderful hosts for our handbag making activity. My wife had an amazing time attempting to build her mini satchel while I breezed through my toiletry bag (apparently it was the most challenging since it required 21-23 screws to assemble) I did get an applause which boosted my ego. Definitely recommend trying this out if your wife wants a handbag or if your man needs a toiletry bag…or vice versa

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience on Friday 10th doing the workshop with Issac and Chris. So helpful and engaging, thank you again!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Islander

Michelle and Conner were such delightful hosts. They made the experience enjoyable, but also a lot of help with assembling my bag. It was an experience I’ll cherish!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

This was a really fun experience

This was a really fun experience. Michelle & Connor who were running the workshop were so friendly and made it so much more enjoyable.
Only stress of this workshop is the choice.

13 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look