This e-scooter is superb
In my own experience I have a 30km range with 20% left in 1 full charged considering the winter weather that can affect the span of the battery and the driving experience for me was great for my size as a small Person (160cm) it can tackle the light snow easily and the wide of the handle bar is enough for easy manouver and I love the automatic cruise control that will activate if you hold the thumb throttle for 7-10 sec because you dont need to press the thumb throttle for the rest of the ride and if you want to deactivate it just press the brake lever (this Feature are a big Plus for me) the only thing i did'nt want is the front suspension it is too stiff for me as a (57kg) i cant feel the play from the front suspension when I riding it i hope the next s10plus model had a rebound adjuster for more customizable experience.

The bike rides great, fast enough for me and is small enough so that I can park it comfortably in my ground floor bedroom. The online troubleshooting provides excellent service.

We had a few minor issues at the start, but everything was sorted quickly and efficiently. The customer service was excellent — their response over email and on the phone was incredibly fast, and thanks to their support my son’s top speed was reset without any hassle. The GT2 itself is really well built and looks fantastic. Most importantly, we now have a very happy 12-year-old. Highly recommended.

Really good customer service and customer support team.

Had an issue with a part on my u3 electric bike and their customer services were polite, helpful and never failed to respond to my emails in a timely manner. I would highly recommend just for the after sales alone!

Great bike very sturdy and well built. Would definitely buy again

It was grate problem solved quickly thanks

This company is the besr i have ever shopped with. If you have any issues or questions they will get back to you ASAP, they will talk you through issues or problems, send videos and if it cant get resolved they will ship out a replacement.
I purchased 2 E Scooters and a V6 Skateboard and they are oitstanding.
I would recommend %100.

Don't even waste your time with this company.

Absolute car crash from start to finish. Delivery driver dropped my partner christmas present out of the damaged box. Spoiled my partners surprise gift. Offered me a free helmet. Mentioned issues & asked for a refund or repair on the 22nd December.

They have avoided acknowledgement of their 30 day guarantee. They have told me to take numerous videos & pictures of the issues.

This scooter has been cutting out mid journey for weeks. Presuming not an accurate battery reading.

They then said I had to drive 45 minutes out of my way to go to a local scooter repair shop to get a diagnosis. Which they said they would reimburse. Not like I trust them anyway..

To then be told I didn't qualify for the 30 day guarantee because it's been over a month. It takes about 24 hours for a response. This has been going on for a month.

Currently, I'm awaiting for it to be "repaired" not semt over the label as of yet but I will have to find another box as the box was damaged on transit.

They don't actually read or care about your complaints. Just constantly reading from a script.

DO NOT WASTE YOUR MONEY!!

SAVE YOURSELF THE HEADACHE!!

Since I returned. I have recieved a 75% refund for the scooter.

Difficult to find what I was looking for and still waiting for delivery

Avoid at all costs – dangerous product and disgraceful customer support

I’m writing this as someone who has previously bought and been happy with two isinwheel scooters, purchased directly from their website. I know their products well, which is why this experience is so alarming.

The isinwheel GT2 (advertised as 1200W) is an absolute joke.

From the moment I received it, the scooter was clearly defective and underpowered. The throttle has severe latency both when accelerating and when releasing it (delayed deceleration), making the scooter unpredictable and unsafe to ride. It also fails to reach the performance advertised on their website, and the official app cannot even register the scooter’s serial number.

To make matters worse, the GT2 performs noticeably worse than my older isinwheel M2, which is advertised as a lower-powered 1000W model. Even more suspiciously, the GT2 is supplied with a much lighter charger than the M2. I’m not an engineer, but when a supposedly more powerful scooter performs worse and ships with lighter hardware, serious questions need to be asked.

What really destroys trust is what happens when something goes wrong.

I spent weeks exchanging emails, following every troubleshooting request, reinstalling apps, checking connections, and sending multiple clear videos proving the faults. Instead of resolving the issue, isinwheel delayed, contradicted themselves, denied the problem, and eventually tried to avoid a proper refund altogether. On this occasion, their behaviour was absolutely reprehensible.

If you’re lucky and nothing goes wrong, you might be fine. But if you receive a faulty product, be prepared for resistance, delays, and attempts to avoid refunding you.

Based on this experience, I do not trust this company anymore, and I strongly recommend that nobody buys anything from isinwheel without reading reviews like this first. The GT2 in particular should be avoided entirely.

I bought the EB3 electric bike it works flawless I'm very happy how it turned out it's such an amazing bike i would definitely recommend the bike for your first electric bike

The product still in good quality

Fast and reliable service within 2 days after sending the email a replacement was on route free of charge

Because the order was in perfect shape

Ordered a scooter for my son, the handle bars broke within a few rides, isinwheel were so helpful and quick to respond to this and to sort the situation out , I couldn’t recommend them more! Scooter is fine now and my son loves it !
Thank you
Keep up the goods work guys

There very professional at what they do and aren't slow in responding to any questions or inquiry you have and if there's a problem they will do There upmost to resolve it. very professional in my personal experience with the company big thanks to isinwheel thank you Tony rolls

Ordered a purple scooter only for a green one to arrive. Requested a refund and instead informed I would receive a helmet and a partial refund only I haven’t received the helmet or refund, this was promised weeks ago.