Hi Mary,
I understand you came into the shop several times to discuss new jewellery for your piercing obtained at another studio. You were advised to book in for a sterile jewellery fitting where I could have assessed your piercing health to ensure correct jewellery size, style and most importantly, maintain asepsis to reduce the risk of infection. You left to book online later, once you’d consulted your diary.
In the meantime, you did however, fit the jewellery yourself using alcohol to “sterilise”. This in combination with fitting non-sterile jewellery at home most certainly irritated the open wound and probably contributed to an infection risk.
On the Saturday you and I met, your piercing was inflamed, and we did discuss the cause. You acknowledged your piercing was only 4 months and still healing. You also acknowledged your previous Piercer stating that healing would take approximately 9 months. Despite being fully booked, I offered to forfeit my only break that day at 3pm. Sadly, although I waited, you didn’t show or call to cancel.
To remove an inflamed and swollen piercing does require several sterile tools and would require an up size in jewellery length to maintain the piercing and allow recovery. A larger disc to the outside was also necessary as the current one was sitting inside the piercing fistula. This was a requirement to keep the piercing. We also discussed removal.
The jewellery we retail is of the highest standard – approved and verified by the Association of Professional Piercers. It is highly polished and guaranteed for life against workmanship defects.
I am sorry you feel we are to blame but I am sorrier you were not able to book in at the first instance where this outcome would have been prevented. I am saddened to read your thoughts on how I run the business; it is quite the contrary as you will read in the other reviews on Google and Facebook.
Kind regards,
Emma