Items supposed to be delivered by DP Express yesterday (Friday 8/May). As of 2:00pm today (Saturday 9/May) I have neither received anything or heard from anyone as to why not delivered!! I sent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more
Company replied
Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from suppli... See more
Company replied
I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more
Company replied
Company details
Written by the company
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Contact info
Unit 20, Inchwood Park , EH48 2FY, Bathgate, United Kingdom
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Excellent
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from these guys in…
Fantastic service from these guys in Bathgate. The lock in my UPVC door broke, and they were right on the case. Fast delivery, and the door is working great. Thanks, guys!
30 August 2025
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Jock, thank you for taking the time to review us. It is much appreciated. We really do pride ourselves on providing the best customer service that we possibly can, and it is gratifying to hear that it is appreciated! We look forward to satisfying any other ironmongery needs that you may have in the future.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Cindie, thank you for taking the time to review us. We are glad that you had a good buying experience with us , and hope to se you again soon!
Best regards, Ironmongery Plus
Great customer service
Great customer service from this company. Phoned to update on a delivery. How many companies do that these days?
30 July 2025
Reply from Ironmongery Plus Ltd
Hi Steve, thank you so much for taking the time to review us. It is much appreciated!
Providing the best customer service that we possibly can is one of our key business drivers.
We do this, not just to benefit you the customer, but because we believe that if we deliver good customer service we may get repeat business.
It is a win-win for everyone!
We are pleased that you had a good buying experience, and I will be sure to make the team aware of your review.
Best regards, Ironmongery Plus
This was my 1st experience with this…
This was my 1st experience with this company and I found them very helpful,very informative:the items I ordered were excellent and delivered on time . I would recommend people to use this company.
28 July 2025
Reply from Ironmongery Plus Ltd
Hi Kim, thank you for your review. We are always pleased to offer advice and guidance to help ensure that you get the correct ironmongery. We are pleased that you had a good buying experience with us, and we look forward to seeing you again!
Best regards, Ironmongery Plus
Used for the first time last week to…bus step ladders
Used for the first time last week to buy strep ladders and they were fantastic. Dealt with Drew who could not have been more helpful. Highly recommend them.
16 July 2025
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Stuart, thank you for your review. It is much appreciated! Providing the best customer service we can is one of our key business drivers, and it is gratifying to hear that it is appreciated!
Best regards, Ironmongery Plus
Good Prices, honest company and fast delivery
First time using this company but I'll definitely use them again. Prices were very competitive, they were efficient on the phone and their delivery was prompt - on top of that they said that I didn't need to pay for next day business delivery with my particular order and requirements when they could easily have said nothing, so they're honest too. I was impressed - thank you.
17 July 2025
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Isabella, thank you for taking the time to review us. We like to think that our prices are competitive, and we are very pleased that you had a good buying experience with us. We look forward to seeing you again!
Best regards, Ironmongery Plus
came on time and everything was corrwct
25 June 2025
Reply from Ironmongery Plus Ltd
Hi Sean, Thank you for your review! We hope that you may consider us for your next Ironmongery requirements!
Best regards, Ironmongery Plus
Good quality product quick service
Good quality product quick service, website easy to use. Great communication.
24 June 2025
Reply from Ironmongery Plus Ltd
Hi Giselle, Thank you for your review. We are pleased that you had a good buying experience with us, and that our website was easy to navigate. Thanks for your business.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Karen, thank you for taking the time to leave us a review. We are very pleased that you had a good buying experience with us, and hope that you may consider us for your next ironmongery needs!
Best regards, Ironmongery Plus
Very good quality and top customer service
I bought handles and knobs for two wardrobes and the quality was excellent.
Customer service was also impressive (I bought the knobs but we're out of stock and was quickly informed of an early delivery as soon as they were back in stock a week later). I would definitely buy from the again
24 June 2025
Reply from Ironmongery Plus Ltd
Hi Adriana, Than you so much for taking the time to review us. We are pleased that you had a positive buying experience with us. We view that providing the best customer service that we possibly can is a key differentiator for us against our competition, and it is always nice to hear that it is appreciated.
Thanks again.
Best regards, Ironmongery Plus.
excellent service
24 June 2025
Reply from Ironmongery Plus Ltd
Dear Sirs, thank you for your review. It is appreciated, and we hope that you will consider us for your next ironmongery requirements.
Best regards, Ironmongery Plus
Good service & good product
27 May 2025
Reply from Ironmongery Plus Ltd
Hi William, glad to hear that you had a good buying experience with us. We hope that you will consider us for your future ironmongery needs.
Best regards, Ironmongery Plus
COULDN'T SUPPLY FITTING INSRUCTIONS
COULDN'T SUPPLY FITTING INSRUCTIONS dont know who i contacted as all i did was send email asking for instructions and got picture of retrictor and message saying that was all you could do to help . eventually sent instructions which helped but unfortunately didnt match product as friction is not adjustable like they say
3 June 2025
Reply from Ironmongery Plus Ltd
Hi Alan, I am sorry that you have had this problem. Can you please provide more information about your issue with fitting instructions. Whom, within our company, did you contact about this? We can usually provide as much information as is available from our suppliers about all products we sell. I will try to get to the bottom of this, and come back to you as soon as possible.
Best regards
Jim. Director Ironmongery Plus.
OK Alan, let me see what I can find out.
Best regards
Jim Edgar Director
Hi Alan,
Apologies for our poor initial response, we should have done better!
Please find here Instructions for fitting your restrictor, and a a link to the Avocet PDF datasheet:
https://www.avocet-hardware.co.uk/wp-content/uploads/2020/03/Door-Restrictor.pdf
If you still have issues about fitting the product, please let us know and I will ask our Technical Director to call you.
Best regards,
Jim Edgar Director Ironmongery Plus
The Avocet 90º Door Restrictor, designed for non-Euro groove fittings, is an easy-to-install device that limits door opening to 90 degrees and includes a hold-open feature. The restrictor is particularly useful for preventing doors from swinging too wide and damaging hinges or handles. It is suitable for various door types, including uPVC, aluminium, and timber doors.
Fitting Instructions (Non-Euro Groove):
1. Prepare the door and frame:
Identify the desired location for the restrictor on the top of the door and the corresponding area on the frame.
2. Attach the slider to the door:
The slider track (usually aluminium) is screwed to the top of the door, using the provided fixings or appropriate screws.
3. Attach the striker plate to the frame:
The universal striker plate is screwed to the door frame, aligning it with the slider.
4. Adjust the friction:
The restrictor has an adjustable friction brake that allows you to control the resistance against the door opening and prevent slamming. You can tighten or loosen the friction screw using an Allen key or screwdriver.
5. Test the restrictor:
Open and close the door to ensure the restrictor is working correctly, holding the door at 90 degrees and preventing it from slamming shut.
Reply from Ironmongery Plus Ltd
Hi Ronnie, thank you so much for your review. We are really pleased that you had a good buying experience with us.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Ivan, thank you so much for your review. It is appreciated. We are pleased that you had a good buying experience with us, and hope that you might consider us for your next Ironmongery purchase.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Dear Mr Babington,
Thank you for taking the time to review us. We are pleased to hear that you found our website easy to navigate and place an order. We also choose our products from the best Ironmongery manufacturers. We are glad that you had a good buying experience with us , and hope that you will consider us for your next Ironmongery needs.
Best regards, Ironmongery Plus
Good quality door furniture from Zoo at…
Good quality door furniture from Zoo at a good price and delivered on time
29 April 2025
Reply from Ironmongery Plus Ltd
Hi Ian, thank you for your review, and for your business. We like to think that we offer quality and competitive pricing across our whole range of products. We hope that you may consider us for your next Ironmongery purchase.
Best regards, Ironmongery Plus.
The ESPAG window handle was as…
The ESPAG window handle was as described and functions perfectly: Thank you.
The postage and packing cost rather a lot.
27 April 2025
Reply from Ironmongery Plus Ltd
Hi Tony, thank you for taking the time to leave us a review, it is much appreciated. We are pleased that you found the ESPAG window handle to be to your expectations.
Unfortunately, we are at the mercy of our delivery partner when it comes to delivery charges (we just cover our costs on delivery), and they deem Morayshire to be more expensive to deliver to than other parts of mainland UK.
We hope though, that you may still consider us for your next ironmongery purchase, as we believe our product pricing is highly competitive.
Thanks again, Ironmongery Plus
Not only were you cheaper than others…
Not only were you cheaper than others your service was brilliant! Thank you.
25 April 2025
Reply from Ironmongery Plus Ltd
Hi Julie, thanks so much for such a positive review. It is much appreciated. WE look forward to seeing you again soon.
Best regards, Ironmongery Plus
nice product
nice product, very straight forward to order, quickly followed up by tracking details and a very swift delivery
25 April 2025
Reply from Ironmongery Plus Ltd
Dear Sir, thank you for taking the time to leave us a review. We are pleased to hear that you had good buying experience with us, and hope that you may consider us for your next ironmongery purchase.
Best regards, Ironmongery Plus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.