irishspins.com Reviews 15

Reply from irishspins.com

Jan 7, 2026

Hello Hailey,    

Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.    

We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.    

It’s also a reminder of why personal service is so important in what we do.    

Thank you again for your feedback. We’re glad your experience left such a positive impression. 

Kind regards,    

Irish Spins Team

Reply from irishspins.com

Dec 3, 2025

Hello Andy, 

We’re really sorry to see that your experience with us wasn’t what you hoped for. Your feedback matters, and we’d love the chance to understand what happened and how we can improve. 

We’ve reached out to you through the Trustpilot form so you can share your details securely. Once we receive them, our team will review your case directly and come back to you with a clear response

We truly value every customer’s experience and hope to turn this around for you. 

Warm regards, 

The Irish Spins Team

Reply from irishspins.com

May 30, 2025

Hi there, Francis!

We are sorry to hear that there has been any disruption caused by our verification process.

As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.

We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you via trust pilot form to collect your details.

Warm Regards,
The Irish Spins Team!

Reply from irishspins.com

Dec 20, 2024

Hi David,

Thank you very much for taking the time to share your thoughts on your recent experience with our customer service team.
It’s always reassuring to know that the support team is there when needed.

 Here’s to many more exciting and rewarding experiences ahead! Wishing you lots of luck, fun, and happiness throughout the holidays and into the new year! 🎄✨

Thanks again!
Warm Regards
Irish Spins

Reply from irishspins.com

Nov 4, 2024

Hi Brian,

Thank you for taking the time to share your feedback with us.

We understand that a fast and reliable withdrawal process is crucial to our customers' satisfaction. We take your feedback into consideration, and we are working to improve our services to the benefit of all our customers, while also maintaining regulatory standards. The speed at which you receive your withdrawal will depend on the payment method you use.

We are relieved to hear that your case has reached a satisfactory resolution, and are fully committed to continuing our enhancement journey for the benefit of all our players.

Kind regards,
Irish Spins Team

Reply from irishspins.com

Oct 20, 2024

Hello Peter,

Thank you for taking to time to share our experience with us and our agent! We are delighted to hear that you had a great time with us!

Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.

Thank you once again for the great review and for any other queries or questions you can always reach us!

We are always here to help you!

Warm regards
Irish Spins Team

Reply from irishspins.com

Sep 3, 2024

Hello Robert,

We apologize for any inconvenience our verification process may have caused you.

As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.

These checks are necessary to obtain documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We acknowledge the possible disruptions but remain committed to these measures for the benefit of our customers.

We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.

Warm Regards,
The Irish Spins Team!

Reply from irishspins.com

Apr 3, 2024

Hello Simon,

Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots games, and that your winnings have reached you swiftly.

Here at Irish Spins, we strive to provide our players with the best possible experience, and it's wonderful to know that our efforts have been appreciated. Your positive feedback means the world to us.

We hope that you'll continue to enjoy what our website has to offer, and that you'll have many more exciting and rewarding experiences with us in the future.

Thank you for choosing Irish Spins!

Kind regards,
Irish Spins Team

Reply from irishspins.com

Feb 25, 2024

Hi Daniel,

We are sorry to hear that there has been any disruption caused by our verification process.

As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.

This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.

We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.

Kind Regards,

The Irish Spins team!

Reply from irishspins.com

May 18, 2023

Hi Chris 1 ,

While we are sorry you feel this way and that you didn't have the best experience, we would like to highlight that this is no way a con, nor do we ever intend to have our members be deceived in anyway.

All our terms and conditions are clearly displayed on the site, and when you have signed up with us, you have in fact taken them under advisement.

Free spins vouchers and bonus funds are there for entertainment purposes and may grant you a chance and winning real funds as well, as per our T&Cs.

Their main purpose is to allow you to play even when real funds are depleted, thus enhancing your gaming experience.

The speed at which you receive your withdrawal will depend on the payment method you use.

In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.

We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.

Kind regards ,
Irish Spins