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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, most reviewers were let down by their experience overall. People frequently struggle with the online booking platform, complaining about persistent connection errors, unexpected session timeouts, and immense difficulties when trying to secure tickets in advance. Consumers also report severe train delays, unhygienic coach conditions, and a general lack of proper assistance from staff throughout their uncomfortable journeys. Some reviewers were happy with certain aspects of their trip, mentioning delicious meal options, prompt help with cleaning when requested, and a noticeably improving service over time. Passengers also appreciated receiving good food and experiencing better support when addressing specific onboard concerns during their travel.

What people talk about most

Service

Clients share negative opinions on service, noting that trains frequently experience severe delays and a... See more

Booking process

Customers consistently note negative experiences with the booking process, highlighting constant app crashes... See more

User experience

Reviewers express strong dissatisfaction and frustration regarding user experience, highlighting frequent... See more

Price

Customers expressed deep dissatisfaction and frustration regarding pricing policies, frequently highlighting... See more

Website

Users describe negative interactions with website, expressing deep frustration over constant crashes, abrupt... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to complete the profile at the registration stage, which shockingly after spending over a day doing everything possible a Tech savvy person can do, I am still unable to complete. Hence, this... See more

Rated 1 out of 5 stars

Outright looting of customer money! Tatkal booking starts at 11 am and by 11.02 am ticket is booked but Waitlisted. After chart is prepared IRCTC refunds only 50% money and keeps the remaining 50%... See more

Rated 1 out of 5 stars

I would love to give negative star rating to this Indian railway, train is already late by 3.5 hrs and after reaching the desti the train Is standing on outer for more than an hour. Worst service indi... See more

Rated 1 out of 5 stars

Jodhpur puri express 20814 train me booking slots khulte hi 95 seats hí available dikhata he itne sare bogi me kya sirf 95 seat hi rehta he kya sirf logo ko chutiya banake loot rahe he


Company details


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1.4

Bad

TrustScore 1.5 out of 5

500 reviews

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No history of asking for reviews

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1.4

All reviews

(500)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are just for wait to have some bed…

They are just for wait to have some bed news in train to viral 0 persent sefty once you complaints they are not come to clear in train also 139 was like a boss they are saying I take ur complaints wait for happen samthing then they will send someone to clear it

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Same error is coming everytime for critical booking

I tried for diwali reservation for Garibrath train(ngp yo pune). From 8 AM to 8:07 AM, I tried thrice to book ticket. Each time I got same error that "Unable to perform transaction due to internal error". If same error coming to everyone then how all seats are getting booked and why error comes for critical train booking?

27 August 2025
Unprompted review
Rated 2 out of 5 stars

The IRCTC portal is cluttered with too many advertisements…

The IRCTC portal is not user-friendly and is cluttered with too many advertisements, which makes navigation frustrating. The booking process feels complicated compared to other travel portals. One major drawback is that once money is added to the IRCTC wallet, it cannot be withdrawn, which is very inconvenient for users. Overall, the experience with the portal is disappointing, and it leaves a negative impression.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Disgrace to the country

I have practically tried everything possible just to get this pathetic useless waste of time no good IRCTC id. It never happened. the most pathetic illiterate website and app for the most important form of transport in this country. Absolute disgrace. Nobody seems to do anything about it. DO NOT travel on Trains until this pathetic sharade is ended. pointless, pathetic and useless. I had to cancel and spend a fortune to send my aged parents on a flight through a non government app which worked perfectly. Absolute embarrassment to this country. SOMEONE DO SOMETHING ABOUT THIS. Even a negative score is insufficient for this nonsense. Brings shame on the country

12 August 2025
Unprompted review
Rated 1 out of 5 stars

IRCTC Site is designed for Agents only…

IRCTC Site is designed for Agents only not for common public.. Not able to book the tickets since last 48 hrs.. no response from customer care number and email id provided on IRCTC site...Very very worst customer service and website

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Flawless

I bought tickets on this website for 6 months of travel through India and had nothing but good experiences. It was easy to purchase tickets and return them as necessary for a refund. I had an easy with the payment portal too once I got the hang of it.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Train No 04023

Train No. 04023 4hrs Delayed — Passenger Inconvenienced

The continuous delays of Train No. 04023 reflect poorly on the Indian Railways system. Passengers are facing great inconvenience, and such irregular services are causing dissatisfaction and loss of trust among travelers. We sincerely request the authorities to improve punctuality and provide timely updates to ensure a better experience for all passengers.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

I bet IRCTC worst

I bet IRCTC worst, useless and most hated site in the world.
I request never trust this site for tatkal bookings, it will ruin your holiday plan.
And the worst part is ewallet which will be inactive even if your have money in the wallet during booking time.
IRCTC deserves zero star review

26 June 2025
Unprompted review
Rated 1 out of 5 stars

this is not good

this is not good, when I booked ticket for the first time in Bokaro then I was told that the status was refundable. So i When I booked the ticket again, today I saw that today my two time ticket booked that was not refunded half of money my deducted

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Irctc ticket allocation is a JOKE l

Irctc ticket allocation is a JOKE l, where I booked tickets for two person and it allocated in two seperate rows. Especially there is no seperate for womens, if they book single ticket it will allocate with the men. For everytime we need to request TTR for seat relocation. Also the comfortable are insane. I paid Rs.510 for comfortable travel but what I get is need to crush inbetween two passengers. The ticket price is getting high day by day but the experience is getting worsen more.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Baad journey for the 15657 this mail…

Baad journey for the 15657 this mail is vary baad bcz I'll be booked a ticket after 60 day ago but last moment is not confrom this ticket so, that why I recommend not travel this train, and so that I am traveling this train this day titi is charged is 950 rupes in the reservation bogey and this thine maney more crouwed my journey is urgent base was so I'm very proud feel this train,is very slow no time table no eles

1 June 2025
Unprompted review

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