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3.2
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I bought a €0.99 trial test and forgot to cancel before the automatic renewal. I was charged €34.99. I contacted support immediately, within less than 24 hours of the charge, and I haven't used the service or taken any new tests since the payment. Support completely refused to help or offer a one-time goodwill refund for a student, hiding behind strict terms. Very disappointed with this subscription model.
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